Hotel NH Collection Copenhagen

Absolutely loved my stay with my family at this hotel. Rooms and bathrooms were huge and extremely clean with great views - and we had the standard rooms! Lots of windows that I think were triple paned because you couldn't hear a thing outside when they were closed. Loved that there was air conditioning as it was warm when I was there. The staff were extremely helpful at all times, especially when my family had our Airbnb fall through last minute and we needed 4 rooms on the spot - they gave us 4 rooms on the same floor basically all right next to each other! I also enjoyed that the lobby had lots of lounge areas where I could wait for the rest of my family to get ready or where we could make plans for the day. The location is fantastic, as well. A short and beautiful 10 minute walk across the bridge brings you into the core of Indre By (which can be pretty touristy in some spots), but the location of the hotel itself is not touristy and has lots of pretty canals so you really feel like a local. There is a metro barely a 5 minute walk away and a bus stop right outside, so getting around the city was super easy. Note: they have delicious lemonade free in the lobby that was a nice refresher when coming and going :)

To be fair, we haven’t stayed anywhere else in Copenhagen but I’d almost try anything over this place. If you need to be at Parliament or the Supreme Court, it is close, otherwise find someplace nicer. The hotel is a massive convention type hotel so maybe for that it is ok. For a couples getaway or family trip there are much nicer areas. This area isn’t clean and neither is the hotel breakfast area. The service is possibly the worst we’ve encountered. They do not use any common sense when dealing with issues that arise. The rooftop bar is lively but the staff is terrible. The hotel is pretty quiet so that is a plus. We are currently here and wish we had found something nicer.

ETA - I didn’t complain to hotel because when we were checking in it was explained to multiple guests that the hotel was fully booked and there was no room to make changes or resolve any guest room issues. Perhaps they could have had housekeeping spray room deodorizer or something like that but did I really want to chance that? The Management did reach out and sent up a lovely bottle of champagne with some sweets this evening, nice to know they cared about the review. I hope they will be able to work on efficiency and some of the other issues.

The location of the hotel is great. Right by the canal and walking distance to most attractions. The breakfast buffet is very good.

The reception area is a little chaotic. Sometimes you’re waiting a while for someone to be free.

The gym is not bad. A little small but good enough.

The rooftop terrace is great a night for views of the city.

Great location to access food, great walking and sunset views on the waterfront. The room was beautiful and overall quality of hotel is very high. They have beautiful 8th floor bar / cafe for sunsets. The bed was comfortable and shower wonderful.

Spent one night at the hotel in July for my husband’s birthday. The guest relations manager helped me with planning the stay incl. good recommendations to some nice restaurants as well as organizing a sweet gift when we arrived to our room.

The service at this hotel is 5 stars, the staff were so professional and attentive. Everything was taken care of and we could just relax and enjoy the stay, completely carefree. We will come back and stay here again as we felt so welcome. Thank you!

The reservation made it seem like the room had a king and two twins but it was just one king, so that got us off on the wrong foot at the beginning as we ended up having to book a second room for our kids. However, I’m still giving it five stars because the service was excellent and the rooms were super comfortable and the breakfast was world class!!! The whole family loved it.

Decent Hotel, with one big watchout: They do not always honor the room type booked. I reserved a room with twin beds, and in fact choose this hotel over other options in Copenhagen because they offered a Twin Bed option. But when we arrived, they told us they could only put us in a King bed room (1 bed, not 2). For the price we paid (this is an expensive place to stay), this was very frustrating!! And, in my opinion, not acceptable to change the number of beds that people book.

The room itself was fine. Good bathroom, good view. We couldn't figure out how to work the air conditioning, but since the weather was pleasant, it didn't impact us. The location was convenient. And the staff was mostly helpful.