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Reviews — 8
Overall great experience at this store. The atmosphere was welcoming, and I appreciated being greeted and offered a slot booking for a representative, even though I had to wait a few minutes before getting attention. The staff was friendly, and Juan, in particular, was very helpful.
Juan took the time to explain all the details about the mobile connection deals and even helped me purchase my first iPhone there. I initially went in just to check out the deals, but thanks to the positive energy and assistance from Juan and the staff, I ended up making a decision and walking out a satisfied customer.
Juan took the time to explain all the details about the mobile connection deals and even helped me purchase my first iPhone there. I initially went in just to check out the deals, but thanks to the positive energy and assistance from Juan and the staff, I ended up making a decision and walking out a satisfied customer.
Have had nothing but great experiences at this location. The staff go above and beyond to fix any issues with your service. Can't say the same for the customer service over the phone or online for Xfinity.
Is anyone else in Fords experiencing technical difficulties here because Comcast has been paid over $624 dollars in one month payment not due until end of month, someone came out yesterday it was working today no service again. Call service number robot can't help me or let me speak to a rep but wants the card number on file, why? payment is paid! Rental Sales Consultant please!!!!!They want another payment for the service...What's going at Comcast?????
It would be great if the listed phone number was for the store and not the company robot
A very professional bunch at this store, customer centric staff. I was quickly approached and provided assistance to answer all my questions. I left the store having been given the time and care needed to get what I wanted completed.
I came into the Xfinity store because I wanted to get a new cable box but was getting a runaround from the customer service on the phone. DeJuan Brookins greeted me as I came into the store and after a short wait was able to help me return my old cable boxes and order me new ones within a few minutes. I was super happy with the process being so quick and easy. I now have my cable boxes and glad it all worked out!
I went in to ask the rep to help us print out documents to my account. But not one person would help print out our records because they are “paperless.” I was told the only way we could get our documents are through their app which is no help. To put the icing on the cake it took 30 minutes to just connect to a customer service rep. Terrible terrible service definitely in the process to switch wireless and hopefully cable soon!
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