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Reviews — 8
If it had not been cooperating with my previous company, I wouldn't have joined, or at least, wouldn't have stayed with them for 23 months. Ever since the studio at Mannheim E closed down, the studio P7 has always been crowded. What is more annoying, they turned the only small ladies workout area into Men's changing corner (only separated by portable room separator). Then I could not do workout anymore since the public area is always full of people. Basically I have been paying the same fee but getting much less for my money.
The problem arose when I wanted to cancel my membership. I went and talked to the employee at the reception in mid July 2023 about my cancellation. As I was moving out from Mannheim and quitting my company, I wanted to quit membership by end of August. So, the staff told me that I had to write my cancellation on written form. They gave me a piece of paper and a template to write on. Since it was difficult for me to read the handwriting from the template, the staff (a female), helped me to write it and I had to only sign it at the end. So, it was confirmed by the staff that my membership would end by end of August 2023.
Now on September 1, they deducted money again from my bank account. I asked for a refund from my bank app and my money is back. I also emailed them, explaining that I already handed in my cancellation in July. Then I got 2 emails from them:
1. Asking me to transfer my membership fee for September since they couldn't deduct my money.
2. Telling me that my membership would end by 31 October 2023.
I cannot accept this since this is their staff's mistake that she or they didn't take care of my cancellation. Why should I be responsible and pay for their mistake??? So I sent another email to them, telling them that I refuse to pay because this is their staff's mistake. And this morning they replied back to me, asking me again to pay for my September fee. Another email sent telling me that "out of goodwill", they confirm that my membership will end by 30 September. I mean, the audacity of them saying "out of goodwill"???? this is RIDICULUS!!!! Why would I need their goodwill when I have done the procedures for cancelling my membership as they asked and they keep bothering me about paying just because their staff didn't do their job well?????
If anyone has the option to choose which gym to join, keep Venice Beach, especially Mannheim P7, out of your options. Believe me, it's just NOT WORTH IT!
The problem arose when I wanted to cancel my membership. I went and talked to the employee at the reception in mid July 2023 about my cancellation. As I was moving out from Mannheim and quitting my company, I wanted to quit membership by end of August. So, the staff told me that I had to write my cancellation on written form. They gave me a piece of paper and a template to write on. Since it was difficult for me to read the handwriting from the template, the staff (a female), helped me to write it and I had to only sign it at the end. So, it was confirmed by the staff that my membership would end by end of August 2023.
Now on September 1, they deducted money again from my bank account. I asked for a refund from my bank app and my money is back. I also emailed them, explaining that I already handed in my cancellation in July. Then I got 2 emails from them:
1. Asking me to transfer my membership fee for September since they couldn't deduct my money.
2. Telling me that my membership would end by 31 October 2023.
I cannot accept this since this is their staff's mistake that she or they didn't take care of my cancellation. Why should I be responsible and pay for their mistake??? So I sent another email to them, telling them that I refuse to pay because this is their staff's mistake. And this morning they replied back to me, asking me again to pay for my September fee. Another email sent telling me that "out of goodwill", they confirm that my membership will end by 30 September. I mean, the audacity of them saying "out of goodwill"???? this is RIDICULUS!!!! Why would I need their goodwill when I have done the procedures for cancelling my membership as they asked and they keep bothering me about paying just because their staff didn't do their job well?????
If anyone has the option to choose which gym to join, keep Venice Beach, especially Mannheim P7, out of your options. Believe me, it's just NOT WORTH IT!
Gym it’s quite nice , I liked training there for some days . The daypass costs 15€ , the gym it’s clean , and you can only do your workout with a normal T-shirt , no bodybuilding shirts , no tank tops , not but only normal T-shirts , wich I respect and it helps maintain a certain level .
The only downfall it’s a young woman that stays at the reception sometimes, I don’t know if she was in bad day or mood , or she’s just like that , quite unfriendly, everything she could say was “ no , I don’t know , that’s impossible , no way “ , quite annoying. The world it’s already so complicated, let’s try to be easygoing , it’s free and harmless .
The only downfall it’s a young woman that stays at the reception sometimes, I don’t know if she was in bad day or mood , or she’s just like that , quite unfriendly, everything she could say was “ no , I don’t know , that’s impossible , no way “ , quite annoying. The world it’s already so complicated, let’s try to be easygoing , it’s free and harmless .
No change over time between group classes gives you that true commercial big box gym feel. Having to wipe the sweat from prior clients' mats before starting class is the tradition.
Is very nice, but some of their rules make little sense to me. Doesn't really effect the training though, they have everything you need. (PS: go in the morning or at noon if you don't want a crowd)
It has become very crowded due to the changes in E1. Also in the past there used to be a women trainings area and the sauna was exclusive for women. The gym was advertised as Frauengym, which was the only reason why I choose this one. Now everything is mixed, all curses and training areas are crowded, really a downgrade. I will cancel my contract as soon as I can.
It just not worth it! the gym is always full, you have to wait to use the equipment, the air conditioning doesn't work well and there's no fans, the service is not very welcoming. When I enrolled, I didn't receive any guidance or information about the gym's policy, but surprisingly an employee interrupted me in the middle of the exercise, in front of everyone at the gym so I could put on a T-shirt. According to her I couldn't wear bh Sport because it is the policy of the gym - a policy which I have never been introduced to - and that despite being the policy of the gym, I have seen men working out without a t-shirt, and the photos available at the gym are with models wearing bh Sport, the situation was extremely annoying and unpleasant, I have never felt so humiliated, so I decided not to continue.
Best gym in town. Friendly staffs and the gym is not that crowded even near lunch time❤️
