Rio Pool Las Vegas

I had a disappointing experience at the voodo pool on 7/28/23. We had reserved and paid for a cabana from 12 pm to 6 pm, and were assured by our server, Adrian, that it would be ours until 6 pm. However, when we returned from our room everything we had left in the cabana was gone, except our shoes. We spoke with manager Brad Spencer, who seemed unapologetic and didn't take responsibility for the situation. He offered various explanations for the reason the cleanup was done and failed to address our concerns about the inconsistency in their actions. We signed a document stating that we had the cabana from 12:00 to 6:00PM there was no statement that the cabana would be cleaned up if we weren’t present for the whole duration of the rental time.

We asked if our belongings were discarded due to discrimination, but his response was unclear. Brad took offense and refused to assist us further after we questioned his handling of the situation. The concerned lifeguard approached us because she was there when we checked in and saw us leave and come back to an empty cabana. In contrast, another manager from the hotel department, Luis Ceja Rio Hotel Manager, was understanding and offered a $100 food and drink credit as a gesture of goodwill despite of the fact that the pool and the hotel are two different departments.

We are disappointed with Brad's management and the way he dealt with the issue. It was our first time at the Rio hotel, and this negative experience with the pool may deter us from returning. Luis Ceja's approach was commendable, but Brad's behavior made us question his suitability as a manager. We believe a competent manager should take responsibility for mistakes and offer appropriate compensation to customers who have reserved services in advance.

We hope that in the future, voodo pool will ensure consistent service and address customer concerns in a more professional manner. If we do return, it will likely be during the winter, and we may avoid using the pool area altogether.

Nice atmosphere and good relaxation area

Worst experience I've had so far in Vegas. Besides waiting for 50 min just to check in I had booked my room a week before. Drove from California and still wait not kool. They charge you around 50.00 for resort fee not worth it at all. The pool it's closed by 5pm Couldn't even enjoy my stay. Room really need to be renovated for that price. Worst worst experience I had.

What can you say about the voodoo pool area obviously during the daytime it's a little different than it is on the special occasions at night the funny thing about it was if you want to keep people under 21 out why is there a direct view or ability to see the whole pool just wondering other than that it is hot wow the women that are coming in there will smoke and Fire the Rio has always been one hell of a place to party at

Do not stay at Rio Las Vegas or any of the Ceasar's properties. Restaurants closed, property ran down and basically abandoned by the Ceasar's Group. The pool is an obvious bait and switch advertised 4 pools (only have 1 open). Advertised 21yo and over (pool was chock full of kids). Paid $400 for a cabana advertised to have a TV and server (no TV and no service). Started asking for refund and it was like the whole staff caught amnesia. Save your money and stay away from Ceasar's properties.

Room is nice but we didn’t come for the room. Brought my kids here for spring break because they love the four pools and we were devastated to find out only one little pool is open; a little kiddie pool shaped like a fish. So the teenagers have to play in this little bitty pool with a bunch of babies. They should warn you on the website when they close down two of their four pools. Extremely disappointed and have stayed in this hotel many times in the last 20 years and this is the first time I was extremely disappointed.

DO NOT BELIEVE THE PICTURES!!! The rooms are nothing like the pictures. The tables and night stands are scratched and tarnishing. There was a extremely big tear in the head board that they hide with pillows. The carpets are stained throughout. The refrigerator in the room is louder than the TV at night. There is no microwave or coffee maker in the room. If you are a nonsmoker coming through the casino to get to your room expect to be bombarded with smoke. The pool area is only open from 10-5pm. If you are vacationing on a budget bring your own alcohol and snacks or visit the local Walgreens because the cost of a 6oz bottle of water is $5.99. Good Luck!