PetSmart

I was browsing up front. There was no one else but me and the older Asian guy behind the counter. He was literally standing there letting the phone go off for what must’ve been minutes blatantly ignoring it.

The pet grooming is fine though

Just all awful people, don't come to this store, shop somewhere else wish I could give half a star.
Their customer service is bad just like the cashiers attitude who laughed at me when I told her something and pointed to a direction which wasn't helpful at all.

Worst customer service in a long time…picking up an online order in my wife’s name I was questioned and then reprimanded despite having the email receipt. I will do my utmost to avoid returning to this location. In contrast to the employee who decided to reprimand me, another associate Yada was very kind and embarrassed (in my opinion) by her colleague’s behaviours.

Does anyone work here? Several attempts at services with zero result. Finally got a person on our second visit, knew nothing. Was told one thing, returned for that thing a week later, was told by someone else, another thing, contrary to the first advice/information and denied the kid her fish. I suppose if all you need is an item and not service, this place is fine. If you need service or consistency between employees amd informationprovided, this is not the place for you.

my experience was absolutely terrible. i am new to the store so i asked an employee where the bird section was. he blatantly ignored me several times before sighing rudely and saying “what do you want”. i then asked the question AGAIN and he said where it’s always been. so then i had to find it myself without any directions. i then went to the fish section and so i wanted to purchase a 90 cent goldfish. i asked the same guy to take out the fish for me so i could take it home. he then gave a whole speech about how the fish is a living thing as if i didnt know that. therefore he accused me of not having the right equipment and the experience to take care of a goldfish, even though i have taken care of several before. he asked me how big my tank was which he had no right to do. This happened yesterday, at around 8 on August 19th. the employee was quite old and was a male with not much hair. if the manager or any worker is seeing this, please it would be very appreciated if you could talk to him or give him a warning as this type of behaviour is unacceptable as his job is to help customers, not accuse and shame.

This review is for the groomers. Our dog went to a someone named Emma and she was terrible. The whole process was terrible from check in to check out. Our dog didn’t look like he was groomed at al and we were told he barked too much. I won’t be going back as there are many other quality groomers in west van.

Person in charge very rude her name is Mariah or or Matijah very bad customer service my dog had an allergic reaction to a food you guys recommended me even tho i wanted chicken and barley you guys said should be the same chicken and potato and bring the item back if my dog didn’t like it. I returned the item and she said I can only refund 80 percent and she ended up giving me a gift card been a customer since 2018 but will not be purchasing anything from you guys till you guys hire proper staff with training. Very sad