Pan American Behavioral Health Services of Florida

My complaiment is about Cynthia. I speak in Spanish with her (I am from Brasil). I called her and said my name, she said: “ I DONT CARE como puedo ayudarte? I Said in ENGLISH: wait, did u say I DONT CARE????? She said: i said how can i help u sweet heart. And than was the most friendly that she had never been before. ITS UNNACEPTABLE. SHE WORKS IN A BEHAVIORAL OFFICE, could u guys provide some medicine and Therapy to her please, she needs it.

I am so grateful to have found this clinic! From Camille being so nice and helpful, to Dr. Erica Diaz who is very knowledgeable and professional, to Cynthia who's the real MVP going above and beyond to help parents and patients with documents, copies, prescriptions and resources.

I have been going to the Pan American clinic for the past 6 months. Through this journey I can only speak to praises of all the team who have served me. Yes, this includes the interaction and care Cynthia has given to my wife and me. We moved to Florida in 2022. In seeking to find assistance Pan American was the entity willing to take me on as a patient. This in its own speaks value to me. From my initial sessions to this day, I have found ease in coordinating appointments, addressing any requests for refills on prescriptions and handling administrative paperwork I have found required by my employer. I do hope as others are seeking care, they will leverage this rating and find they too will receive attentive service in their journey.

Better than Aspire aka Lakeside Behavioral,Tammy was a great psychiatrist as is Erika. Cynthia is doing a decent job,I don't understand the complaints,work can be stressful at times and she is human ,people need to cut some slack here.

I have been going to this clinic for x amount of years never had a bad experience with NO EMPLOYEES Including Cynthia . We as humans need to be careful with calling people out , especially who’s behind the desk , my daughter works at a pain management clinic and the humiliation and nasty ppl she has to deal with is horrendous and let alone the under pay …..as humans we do get out of character when things don't go our way. Maybe if we all act like grown adults we will be treated accordingly.

Started coming here about 2 maybe 3 years ago. everything was great at first but every since I moved I cannot travel as much back and forth recently I’ve came back to try and get some help for my mental state Cynthia has gotten very unprofessional she’s very rude and unsympathetic takes her stress out on patients they didnt even offer me counseling just shoves a prescription at you “here you go you should be fine” I’ve tried calling multiple times to reschedule a appointment and no one answers the phone! No problem this place doesn’t want to help anyone they just want money in their pockets. Save your time coming here.

Some of the staff are lovely and I've had no problem with but if I could give 0 stars I would .My problem is with Cynthia who doesn't know how to treat or deal with the public. Being the first person you deal with when you walk in you would think they would have an educated person who KNOWS how to repectfully deal with the public in a calm and professional matter.Thats far from the case she is loud cuts you off puts the blame on you and I've sat in the waiting area while she has clients on speaker phone and everyone can hear private matters about medication and everything else which is a privacy violation since the other person doesn't know everyone is listening .Medical board will be contacted along with the executive officer Mr Ramirez