Structube

Impolite and arrogant customer service representative at store. We had pre-booked 2 armchairs and received a call from the staff that it’s now available in stock. We went to the store to pay in full and schedule the delivery. We were attended by this one person who had a very careless attitude to every request we made. Very stern, answered every question with a NO. No eye contact, not even a faint smile. After the amount was paid in full, he left the desk in a second, didn’t even bother to say thank you at the least. Maybe he was just doing his job ( which he clearly didn’t liked 😏) He didn’t say anything inappropriate, but his behaviour was completely cold and unwelcoming. We’re certainly not going back to store again!!

The products will simply not last and blame the customers for instead.

There’s better customer service at Ikea that is located really close by.

Bed frame broken after 13 days. I bought the bed frame COASTAL “solid acacia wood queen” and it is beautiful, but the quality is the worse I’ve ever seen; it broke after 13 days. It seems that you can’t sit on the mattress because the bed frame will be broken. I weight 55kg so I’m not a very big person. I’m very disappointed and I DO NOT recommend this product.

If 0 star was an option that’s what I would have chosen. I purchased a bed which literally sank under my weight on multiple occasions, one occurring when I was asleep. Horrible, specially when they are refusing to accept a return and want to force me to keep a defective product. I would not recommend to anyone trying to protect their peace of mind. 0.

I wish I could give them a 0 star. Worst experience I had in my life. I ordered a bed in December and they said it will be delivered in end of January. I never received a bed and then I called they said mid February, then end February, then starting of March and after that they even stopped picking my call. Now I complained to the customer service and then a girl from store callled today and she said it may be delivered at the end of April but she's not sure. I mean what the hell is this. One thing these structube guys giving misinformation, making false promisises and on top of it they never appologized and rudely say you can cancel your order we can not do anything like I ordered the bed to cancel it after 3 months. I never wanted to hurt any business and after waiting 3 and half months, I finally decided to share my experince with other clients. I would not recommend you to relying on structube especially this one in Longueuil.

The worst customer service ever, the employees give different information all the time, they're not really empathic given the situation, the customer service for online order is not even able to handle the calls and you get hung up. You write to them and do not get follow up at all. Ask to verify something for you they don't even try and they just say we can't because is another department, when someone already helped another day, so it is weird that one day you can help but now not anymore. They should review their procedure and train better their employees at the stores.

I saw that they had an ottoman I was looking for on sale so I went to this store to see if it was in stock. I asked the lady at the cash register and she checked, which was great. But she also threw the swatch at me versus asking if I wanted to see the color and then hand it to me. Perhaps there was a communication issue but although I wanted the product, I wasn’t prepared to spend money with someone who came across as unnecessarily rude. Sucks. I liked the ottoman!