Safeway West Broadway

Often times items are expired and staff is pretty rude. They have also started checking receipts of random people, not myself but clearly targeted people online. Saw someone yell at a woman for not scanning all her items in her cart, before paying. She clearly had two separate transactions as all the item
Separate in the cart. Wont to back

On Oct 6 at 2:10pm: The old lady at Cheese Section who was going to be on vacation for two weeks had no intention to help the guest while she was still on the clock. She merely ignored the guest’s inquiry and walked to Deli Section to chitchat with other staff.

This is the biggest Safeway of the 4 in my area. Huge covered parking lot free for 2 hours.
Their produce is always fresh. Large bakery section. Lots of self-service checkouts. Customer service and everything was better before Canada Safeway were acquired by Sobeys in 2013.

2 days ago, I went to this store to get discounted toilet paper. I found the isle and the price tag. Price tag was on the floor standing and bunch of same toilet paper behind it. $5. Got one. Went to the cashier. It came up to $9. I asked “wasn’t it $5? I got it behind this price tag” and the cashier says “oooh they’re sold out. So that’s why they put these in place instead.” So they literally put $9 toilet paper behind the price tag of $5 and I guess hope for customers to not notice it while they are robbing them to the bone. Probably many customers didn’t even notice it because they didn’t check their receipts. What a joke…

On May 22, 2023 at 10.30 am. I went to this location to return some bottles that I bought from this store. I went to customer service desk and found 3 employees chatting in front of it. No one paid attention to me. I had to say "Excuse me" to interrupt them. Then a female employee told me to put the bottles in the returned bags. Then I came back to tell her how many bottles I had returned. Then she told a male employee who was responsible for self check out machines to write down the money I would get for the bottle return on a piece of paper to bring to a cashier. All cashiers were busy with the lines up while these employees were kept chatting to each other.
I didn't like the way that this female employee looked at me and treated me. I am not a homeless that earns money from bottle return. I returned the bottles to your store because I bought them from your store. I live close to your store and want to recycle the plastic to safe our environment. I don't put the bottles into blue bin to recycle because some homeless always make a mess and steal something in my car port.
Your customer service did not want to service your customer and did not do her job.
I will not buy anything from your store anymore.

Originally we gave five stars, but an experience happened that made us change our mind. We had an unfortunate incident with a cashier, Sim*n, who tossed paper bags our way when we asked for them and left us to bag our products ourselves. But she then enthusiastically made conversation with the next customer in line and helped with her bags. This cashier doesn’t seem quite fit for this retail business,and hopefully if she reads this, she will understand that “architecture is also a field in which cooperation and civility is very important if she ever decides to make good on her college degree.”.also Safeway customer service is also a joke or something.. look all the one star comment, the attitude of the cashier is always the problem but Safeway Company seems really don’t care about that! If you want a better shopping experience, maybe try another one!

Safeway on Broadway near Macdonald Street has free parking for a two hour period which allows a good amount of time to finish your grocery shopping... my experience with any staff I meet is very positive as they have the same goal as I do, finding me quality products at a very reasonable price..the Covid-19 structures for the store is very positive and meant to protect all participants..good prices and quality of products are available here..