The Lounge

This place was always my favorite lounge until recently. Ever since covid it’s changed. The staff at the front desk are very nice and the host inside is very accommodating. Regardless of all that I have to drop 3 stars because I feel that this should be an oasis from the terminal chaos and it was not. The cleaners were making so much noise. The girls stocking up the counters and coffee station could care less the racket they were making while doing so. Maybe not do that when people are in the lounge because it was worse than terminal noise. If you want a serene visit this will not suit you. If you suffer sensory issues this place will not suit you. The chairs that used to be comfy but are all filthy and severely worn. They need to do a lot better in this lounge.

Busy. Decent breakfast offerings (make your own omelet, oatmeal, Danish, fruit, yogurt, capuccino machine, etc). Ladies room was a little messy, but attendants cleared plates frequently. Major complaint -- freezing in there!

Denied entry. Arrived at 6:50 PM and asked our boarding time, which was 7:30 PM. If you can’t get us in, just tell us right then instead of wasting 40 mins of our time. We could have just bought food elsewhere.

To management: Consider solutions to an overcrowded lounge. It’s not difficult. Raise the price on entry, further limit the time in the lounge, or offer a to go area for people who just want a snack before their flight.

I have been turned away (or told there was a super long wait for Priority Pass) multiple times. Today I was able to get in easily. I’m glad I didn’t wait on my previous attempts. The desk staff are surly. Yes, surly. It’s cramped and the food selection was hummus, soup or macaroni salad (for something substantive). Not that tasty, either. The wait staff were all friendly. That was the only reason I gave 3 stars. Bathroom was not particularly clean. Next time I’ll stick to one of the restaurants and pay. I wish Amex would put in a Centurion.

Told me they were full and on a waitlist. I waited two hours (flight was delayed) and they messaged me. I go in and it is EMPTY. There was a woman in the lobby area with some sleeping kids who was still on the waitlist. She lost it. Priority Pass should devastate these people. Creating fake waitlists for an empty lounge to deny service. Also the food inside was a joke.

We reserved at The Lounge, across from gate C.Entry concierge was helpful informing us of a gate change.
Our flight was late evening so broccoli cheddar soup was available.Fresh fruits and vegetables. Pita and hummus. A variety of snacks, brownies,cookies and sodas. A full coffee station, and also a small open bar for beer, wine and mixed drinks. Bathrooms in the lounge, no need to exit and
renter. Plenty of seating arrangements. A designated computer area for recharging phones and plugging laptops for the people not headed to a vacation destination.The lounge is comfortable and the staff circulates often keeping the areas clean and supplied.

The breakfast was severely limited and seriously NOT WORTH the entry. The only hot item was the cheese omelette and it didn’t look pleasing. The bar opens at 8am, FYI. Staff were amazing and place was clean but the breakfast is a failure if you ask me. Coffee is coffee, can’t get it wrong. The bathroom (lady) wasn’t very clean. I definitely won’t be coming back for breakfast. I did visit this lounge during the evening at one point and the evening visit was MUCH MUCH BETTER than the morning, food wise.