Top Embassys in London, United Kingdom

So bad customer service.
No even bother to reply emails.

Although many people are given the same appointment time, the staff at the venue try really hard to manage the crowd and process everyone. Even some people came without an appointment and were seen and processed.

The biggest issue is people trying to cut the queue, lack of patience and wanting to show that they have a connection that can help within the Nigerian High Commission.

As long as you go there understanding that the processing time take about 3 hours, you shouldn’t have any problems.

This embassy would put anyone of going back home. Scandalous that an embassy can behave and be so disjointed in this way. You should be ashamed of yourselves. I pray that you can be more organised in the future. My passport should have bee sent out ages ago. The embassy has taken postal orders and a stamped address envelope. Passport delivery date has since passed by 1 week and still no update. Complete shambles. Hiw do I get an update as the website says my passport is yet to be despatched??

My passport renewal application has taken almost three months since my biometrics and capturing. I need to urgently travel and I have tried every means to contact them which have all proved abortive. They never answer calls, just automated responses and needless to mention, your emails are ignored as well.

My only regret was not going to a nearby country to get it renewed. I despise the fact that everything about Nigeria has to be twice harder than it should be.

I and my family did our biometric capturing on 16th of May 2023, up until now September we are still waiting to receive our passports. The most annoying part is that high commission's office in London is never reachable and no one responds to email. They should do better, the long wait without any form of update is frustrating.

Hi, first of all after so many years of troubles to get passport and other documentations done the Italian embassy finally with my great surprise things seems to get finally working,
This year I manage to get an appointment to renew my passport, I did at the phone and in a reasonable time. Anyway I managed to miss the appointment my fault. Today I called the embassy believing I will never get my documentation done in a reasonable time but operator 44 solved problem in brief and booking another appointment for the day after. I M really impressed with the the support and efficency.
Very impressive progress
many thanks by now you to operator 44
Lino

One of worse service ever I had in my life in Italy Emabassy.Service is absolutely Bad 👎 They are Not helpful at all.

Excellent service, great team work.
Absolute incredible my daughter passport was submitted on the 09/08 by 15/08 /23 we received the passport, we do appreciate your smart excellent service, thank you (GRAZIE) 👍👍👍

The most worst embassy…any Gabonese people near Essex really need help.

Awful people never pick up the phone. Or the options hang up on you. Awful! Imagine we was in a dilemma. Shows you what they’re actually doing at work. NOTHING

Usless. I will get Visa when I'm there.
Can't upload passport on the visa application website, been trying for 2weeks. And the embassy are more use than a cabbage leaf
I should have chosen Kenya

I am so grateful to a very professional and extremely helpful Estonian Embassy Team Members.❤️ Without their help and guidance would not know how to apply for a Schengen visa, as so many things have changed since Brexit. The communication with the Embassy has been exceptional!!! All the questions were answered very quickly and all the additional information was provided. They went out of their way and ensured that everything will go smoothly on the application day. Thank you very much for being so helpful, patient and answering all of our queries!!!❤️❤️❤️

I would like to express my gratitude to the incredible employees of the Namibian High Commission and especially ms.Rukiya, who went above and beyond to support me with my VISA application! Helpful, efficient, fast and excellent communication!

Applied for a Schengen visa. Was refused today and no proper letter explaining why, just a checklist, with a tick under two boxes: I was unable to satisfy I’d return before my visa expires, and I could not explain the reasons for my stay. I wrote a cover letter explaining why I want to visit Estonia, a detailed plan of my trip. What else do they need? I have UK residency, a good bank balance, what makes them think I’ll leave a great country like the UK to live in a country like Estonia? Europeans immigrate to the UK, not the other way around!

Applied for a new passport and received it within three weeks. Dada Meena was very helpful and the rest of staff at TZ High commission we’re of great support. I would like to express my sincere gratitude to TZ High Commission for your prompt action and professionalism throughout the process of my passport application.

Excellent service, ho my God what can I say about this people working at highly rated service......

Be blessed

Extremely rude, unhelpful and unprofessional. The lady who finally answered my call couldn't even speak English properly. She was so rude. Please employ people who are at least literate in basic English.

What a joke and disgrace for this embassy to reject my application based on doubt they think I'll not come back from Estonia
How can someone that have just been to Estonia and back this year with 1 Year Schengen visa,
Have indefinite Leave to Remain in UK, Have a child in UK
Have a good job that pays over £30k a year
Have previously held 3 Schengen visas
Have been to Schengen area more than 10 rimes
Go to Estonia and never come back?
Maybe they do this just to get people to appeal and pay €80 and after appeal they reject it again and advice you to appeal again which is second stage appeal and pay again €80
If not how can you look into my passport and see that I've just came back from Estonia this year for holiday and reject my visa application based on doubt I won't come back next time?
You're a joke whoever processed my application
You're a joke thinking I'll leave my family, my child and job to go and live in Estonia
Is like going from heaven to HELLFIRE

Unhelpful, unprofessional. Probably the worst service I ever have come across.

Such a shame that the only body that should help Italian citizens is so poor.

C’est inadmissible de ne pas pouvoir renouveler les passeports aux Royaume-Uni 🇬🇧 pendant que nous y vivons et avec le Brexit comment nous sommes sensé aller en France 🇫🇷 ça veut dire faire un visa pour la France payer billet d’avion hôtel juste pour renouveler un passeport est-ce que vous vous rendez compte des dépenses juste pour renouveler le passeport franchement trouver une solution pour les personnes aux Royaume-Uni changer votre fonctionnement ça n’a pas de sens svp

I cannot express how grateful I am for the staff of the Namibia High Commission for them going above and beyond to solve our visa issues just hours before our flight. Thanks to the staff we could make it.

I called the Embassy regarding my family visa the travelling to Tanzania. The lady at the reception was very helpful she went mile away to help me with the information.
Thanks alot Tanzania high commission for Good Services

I called the phone booking service and was called back by operator 44. He was very efficient and professional, answering all my questions and calling me back when the call disconnected during the booking procedure.

I was recieved friendly and had not a single problem..they even filled in my form as i could not do it myself

We had a 12.00 appointment but as soon as we got to the embassy we were told by the lady at the entrance that they were running late by about one and a half hours, we did appreciate the information and were prepared for a lengthy wait. After all, we were seen only thirty minutes late and despite the fact that we couldn't do what we were supposed to do we had a sound advice by the gentlemen behind the counter. I was pleased by his comments and expertise not only with the knowledge of the Colombian procedures but the local government requirements.
Overall a good experience and prompt information given to us.

The receptionist is incredibly rude and impolite. First, she cut me off in the middle of my query. Then, when I called again (and it took ages for the call to be picked up), she threatened to put me on hold if I don't tell her my request quicker (!!!).

Went to Gabon Embassy in London to apply for a visa and expected crowded waiting room and grumpy receptionist. None of that, instead received very warm welcome from French receptionist and her Ghaneian assistant. Very pleasant and helpful people. I did pay an extra fee (note cash payment only) for same day visa which I received 2 gours later
same day visa, which was done a couple of hour

A huge thank you to all the good ladies at the Namibian British High Commission in London. That’s Jenny, Rukiya and others. The renewal of my passport was easy, effortless and stress free - thanks to the dedicated staff involvement. The staff is incredibly efficient and my passport was renewed very quickly. Many thanks again.
Best Wishes
Princess

Failed to leave a review during the pandemic (2020/21) when the High Commission staff had to pretty much work from home all the time. They were very helpful by Whatsapp during that time. Also, great service on-site at the office when I had to fill in some forms just before the 'fire break' lockdown.

Disgusting as online it says it open when it is close and they never answered there phone and the communication is just poor response. I am very very disappointed.

5 Stars - Spoke to a very helpful gentleman called Luca this morning who made the process of booking an appointment very simple and easy. He went above and beyond to ensure I was helped. Fantastic customer service.

Wow wow, thank you so much to the Namibian embassy in the UK, I received such a professional and efficient service from the team.Going far and beyond to resolve my enquiry. Thank you so much team please keep up the good work. Very much appreciated.wishing the team a merry Christmas and prosperous new year.

Lazy people, receptionist doesn't know her job. Just for a simple request the process is horrible and long.

I wish I can post the recording I just get from one of the receptionist in our embassy. When you call them you would think you are talking to people from home who will understand you even better. Today the 03rd November 2022 at around 1453 I called this office. My God, the lady at the end of the telephone was extremely rude. She couldn’t even make out what I was trying to enquire about, not sure if English is the issue with her but let me carry one. She was shouting and put me on hold twice apparently "I have to put you on hold because this is a switch board and I have other calls coming in". I wonder why other calls can not wait so she can easily deal with one call at a time. Knowing how tech delayed our namibians websites are based on my past experience I asked her to clarify if all the information was looking at were up to date. She heated up and asked me rudely "have you been to the website?" I answered; yes that is why I am calling just to confirm something. So how may I help please? She asked I said I am sorry but I think you misunderstood me let me clarify again, she started saying oh i can not hear you please call back with a better line😭. I said which better line? I can hear you then she goes "oh just go to website all information are there because don't know what you want blah blah and I don't have time for this call other call are coming in" and off she goes again. After maybe 3 min she is back hello, what? I was like where the hell did we get such unprofessional receptionist to handle our calls in a foreign land??? Luckily I have recorded her and I told her that the call was being recorded. She probably thought I was joking. This diabolical behaviours must not be tolerated, please give your employees a good training. I am gutted to be receiving shocking treatment from my very own embassy. So appaling!

Thank you so much to the lady I spoke to today regarding my passport she was very friendly and helpful. I’m very thankful for fast service. The service I received was remarkable and the staff was very friendly.

Very confusing as the Colombian Consulate is in 35 Portland Place, so I don't know what is this? Colombian embassy doesn't exist?!

I visited the Tanzanian embassy today with my brother. We wanted an Emergency Travel Document for my 99 year old Mom as her passport had expired..
The embassy staff took over, let me use their computer and helped me in filling the online application and uploading the relevant documents. And hey presto we had the document with us in 2 hours.. Very courteous and efficient.. Salute and thank you is all I can say to them..

Great service, the Embassy you can find by taking the stairs down and then there’s an option to buzz in. You’d probably have to book an appointment. They are very friendly, it’s a very nice looking place. They also have a toilet there if you need, lots of brochures and information on Estonia, for example university, etc.

I applied to e-visa at the very last moment without noticing that it takes 10 days to be approved and after I realised that I called the embassy's visa service. The gentleman on the line was very kind and helpful and he helped to get my visa approved promptly. Thank you very much, I'm very grateful to this gentleman.

The staff at the Estonian Embassy are the loveliest people I have communicated with in a professional setting. They made the process of applying for a visa straightforward and painless, and were always very quick with emails and other communications. I cannot praise them enough!

Very Nice Area
Good Public Transport Around

Nobody to talk to, no response to calls or emails at all.
Temporary passport expired long ago and long term one not ready a month after due date according to ready passport checker.

Hit and miss. Mostly miss

Called almost every day for 3 weeks for an emergency but no one answer.

😲👍

Amazing service and very professional. Was attended to timeously, and I was given the proper guidance. Overall very satisfactory.

Went for a new passport. Did the form and all payments online. Everything else went smooth. I had my passport after 3 weeks.

I was well received by the Executive Assistance and assisted with my application. Despite the fact that I showed up at late hours and behind the schedule I got my visa on time. Very helpful.

I am a traveller and I have been to many different embassies in the past but nothing like this one. Believe me, thee most friendliest embassy in London. People are actually smiling inside there and they are very kind. Estonian people are known to be kind and respectful. Hats of to you. The receptionist which I had seen, she was great!

Didn't use phone service, booked appointment online. Was easy to find. Appointment took about 10 minutes. Lady at reception was polite, friendly and very patient.

Very unprofessional behaviour from the executive Assistant to the Ambassador !

お洒落な建物のコロンビア大使館。ルーフトップの造りも凝っています。

I have had none of the problems people are talking about in here. I got through on the phone straight away (call in actual working hours!). Chose a time for an appointment to suit me and got seen at that time. The lady at the reception was extremely helpful and lovely. Premises are great. Location is excellent and easy to find. Can’t fault it at all.

Nice and warm treatment.

I have to express my gratitude and pride to be Colombian, to the current staff of the Colombian Consulate in London. Efficient, fast, kind and smiley! Thank you!!

This is the Colombian embassy, NOT the Ecuadorian one so Assage isn't hiding there.