Top Insurance agencys in Sydney, Australia

Very disappointing service so far. As soon as you sign up you get treated differently. Long wait times for assistance, bounced around from person to person and no one responds to your enquiries. I was promised 6 weeks free as part of the sign-up incentive. That hasn’t been honoured and I am unable to get anyone to assist me with my inquiry- I’ve been waiting on the phone for 2 hours. At this stage, I will be going elsewhere for private health. Avoid

Terrible customer service. Lazy employees who couldn't care less about their customers. Will never be insured by HCF again.

Saw dr alex Jomehri to get my fillings done. Very professional and meticulous. Did a really good job on my teeth! Will keep coming back to see him!

Terrible health insurance I’ve ever seen. I’ve done the health insurance for my father during his visit in Australia and I did the claim for something that they told me it’s covered by HCF insurance but after 4 times sending an email they didn’t even reply back to me and not picking up the phone any times I called them during their working hours. I’ve never seen such an unprofessional company I’ll pass my feedback to everyone not to waste their money for this insurance 👎🏻

HCF Health Care is pathetic when it comes to looking after existing members. I recently attempted to make a claim only to find out my card and benefits had been changed by HCF resulting in my card being made unavailable to claim despite paying over $350 p/m in private health premiums. Furthermore, despite requesting a new card applicable to the changes is sent out as soon as possible, I’m advised I need to wait weeks for a usable card through snail mail, (although they are still happy to take my money) and a digital card is not applicable if multiple people are on the account. In a digital age this level of service is pathetic. Avoid HCF if you expect any type of service from a private health fund willing to take your money each month in anticipation of a little service in return!! NIB might be a better option….

This is the best HCF branch I have been to.

I come here today to make a claim for some medication costs occurred during the past policy period. The receptionist was very friendly and efficient in arranging an consultant for me, and my consultant today was very professional. She processed my claim and went through all the paper works for me, which saved me a lot time.

I would recommend this branch as the branch to go if you would like to claim in person.

All the call center customer service representatives are sassy as hell, huge attitudes. When I ask to suspend my covers and don't want to give a reason as I don't think that's any of their business, this lady said that's not how it works and I'd need their manager's approval to suspend my covers... OK how about I cancel it all together. Do I need your approval now?

The covers are ok, not that great value for money. The best thing about HCF is the dental covers, even then it's only ok. I have been with them for years and don't feel that the benefits is that great. Kind of a waste of money....

I won't be recommending these guys to anyone.

Transport Health moved address some time ago but the Google listing has not been updated.

Attempted to call today 29/12/2020 three times on their website phone number. Recorded message stated to call back later as there was a system failure.
This type of non service has has become more and more prevalent since Transport Health demutualised and become Longevity group a Sydney based company. Now it’s all about the money. Corporate greed.
I wasn’t even able to login to my account.
This company now has every excuse under the sun why they cannot provide the service. Sad considering how good they used to be.

Does not offer direct debit. Automated premium due notices never arrive, be it by post or email. They also always decline to transfer a call to a team leader or anyone that can potentially solve problems. Each time premiums are due, the card simply gets declined at your healthcare provider, and you have to phone up to have the same conversation every single time. Very unimpressed.

I've been with them for 5 years and have found their product is really great. When I call through, I get great assistance and the last two times I've even spoken to the same person (Hey Shirley!) Will happily stay with them for the future

Have been a corporate member with HCF for a number of years. Every time, when I tried to find on a future claim amount. I've never been responded in full. There are always some hidden terms and conditions which I only found out after the actual claim.

Moving out of HCF is problematic too. At first, it take a few phone calls to get the clearance certificate.

It is even worse for them to process the refund. The customer service person at the call center, Harry (refuses to tell his surname), failed to give a time frame of the refund, although I have already exit the fund for a month. As I normally pay one year in advance, it is a tremendous investment for us.

The health fund company doesn't have any mechanism to evaluate their service which become obvious after the poor rating they have received. Some other reviewer also complains about the refund issue.

So how about change your logo to "Your money comes first, the rest can be waited" ?

I’d give Zero if I could. Called up knew exactly what I wanted an setup payment for the 18/3. The day passes but no funds taken. Call them (which isn’t my job) they haven’t processed it, haven’t received any documents, Vietnamese lady on the phone couldn’t understand a word she said an basically told me I was wrong an had to serve waiting periods even though I was told on sign up that they were being waived. Asked to speak to a manager they are all in meetings every single one from the company....

Haven’t even taken my money an if this is of things to come god forbid I went to claim...