HCF Sydney

Very disappointing service so far. As soon as you sign up you get treated differently. Long wait times for assistance, bounced around from person to person and no one responds to your enquiries. I was promised 6 weeks free as part of the sign-up incentive. That hasn’t been honoured and I am unable to get anyone to assist me with my inquiry- I’ve been waiting on the phone for 2 hours. At this stage, I will be going elsewhere for private health. Avoid

Terrible customer service. Lazy employees who couldn't care less about their customers. Will never be insured by HCF again.

Saw dr alex Jomehri to get my fillings done. Very professional and meticulous. Did a really good job on my teeth! Will keep coming back to see him!

Terrible health insurance I’ve ever seen. I’ve done the health insurance for my father during his visit in Australia and I did the claim for something that they told me it’s covered by HCF insurance but after 4 times sending an email they didn’t even reply back to me and not picking up the phone any times I called them during their working hours. I’ve never seen such an unprofessional company I’ll pass my feedback to everyone not to waste their money for this insurance 👎🏻

HCF Health Care is pathetic when it comes to looking after existing members. I recently attempted to make a claim only to find out my card and benefits had been changed by HCF resulting in my card being made unavailable to claim despite paying over $350 p/m in private health premiums. Furthermore, despite requesting a new card applicable to the changes is sent out as soon as possible, I’m advised I need to wait weeks for a usable card through snail mail, (although they are still happy to take my money) and a digital card is not applicable if multiple people are on the account. In a digital age this level of service is pathetic. Avoid HCF if you expect any type of service from a private health fund willing to take your money each month in anticipation of a little service in return!! NIB might be a better option….

This is the best HCF branch I have been to.

I come here today to make a claim for some medication costs occurred during the past policy period. The receptionist was very friendly and efficient in arranging an consultant for me, and my consultant today was very professional. She processed my claim and went through all the paper works for me, which saved me a lot time.

I would recommend this branch as the branch to go if you would like to claim in person.

All the call center customer service representatives are sassy as hell, huge attitudes. When I ask to suspend my covers and don't want to give a reason as I don't think that's any of their business, this lady said that's not how it works and I'd need their manager's approval to suspend my covers... OK how about I cancel it all together. Do I need your approval now?

The covers are ok, not that great value for money. The best thing about HCF is the dental covers, even then it's only ok. I have been with them for years and don't feel that the benefits is that great. Kind of a waste of money....

I won't be recommending these guys to anyone.