Transport Health

Transport Health moved address some time ago but the Google listing has not been updated.

Attempted to call today 29/12/2020 three times on their website phone number. Recorded message stated to call back later as there was a system failure.
This type of non service has has become more and more prevalent since Transport Health demutualised and become Longevity group a Sydney based company. Now it’s all about the money. Corporate greed.
I wasn’t even able to login to my account.
This company now has every excuse under the sun why they cannot provide the service. Sad considering how good they used to be.

Does not offer direct debit. Automated premium due notices never arrive, be it by post or email. They also always decline to transfer a call to a team leader or anyone that can potentially solve problems. Each time premiums are due, the card simply gets declined at your healthcare provider, and you have to phone up to have the same conversation every single time. Very unimpressed.

I've been with them for 5 years and have found their product is really great. When I call through, I get great assistance and the last two times I've even spoken to the same person (Hey Shirley!) Will happily stay with them for the future

I’d give Zero if I could. Called up knew exactly what I wanted an setup payment for the 18/3. The day passes but no funds taken. Call them (which isn’t my job) they haven’t processed it, haven’t received any documents, Vietnamese lady on the phone couldn’t understand a word she said an basically told me I was wrong an had to serve waiting periods even though I was told on sign up that they were being waived. Asked to speak to a manager they are all in meetings every single one from the company....

Haven’t even taken my money an if this is of things to come god forbid I went to claim...