Best Swimming pool repair services in Australia

Friendly helpful staff, prompt service and great prices.

We engaged Burleigh Pools to design and construct our pool in Burleigh Waters.

We initially met with Glenn, who stepped out multiple designs for our space, followed up by a detail drawing. I went back and forth when Glenn, changing the size of the steps, tiles and equipment on multiple occasions over a matter of months, nothing was a hassle for Glenn.

After executing the contract and agreeing on a start date the team communicated with us effectively and arrived onsite on time, as agreed to commence digging. From there we achieved each construction milestone and were kept well informed of when the next stage of the project would commence and how long it was expected to take to complete.

We were afford two Project Leads who we were available to communicate with at all times, from early in the morning until late in the evening. Again, the level of communication was exceptional.

I found all the trades used by Burleigh Pools to be fair and reasonable, they did what they said they were going to do, when they said they were going to do it.

Finally, their service after completion has been great, I've spoken to the team on multiple occasions in relation to the chemicals required to balance the pool and again they have been more than happy to help!

I cannot recommended Burleigh Pools highly enough, they have been in business for in excess of 30 years and I now understand why!

I built with Burleigh Pools 10 years ago and their team were such a pleasure to deal with. They were all so professional and friendly and delivered such a great product for my family. Still to this day I enjoy popping into their new office to say hi and have my water tested. Highly recommend pool builder.

We have used them for a couple of years for our pool and spa needs
Our pool cleaner played up after 18mths and the guys were very helpful in getting it resolved
We appreciate their assistance with this

Rang to see what products they have to treat stains on tiles in pool reply was can’t help me & perhaps go to a tile shop. My suggestion for a company to be successful is train your staff in the field you operate in. The girl obviously doesn’t know any better but no excuse for the company owner. Disappointing indeed

5 stars! Our pool build was done on time on budget and all staff were great to deal with. They especially helped with the design and layout to make things work for an unusual space. I am still going there for ongoing maintenance and testing, they are very helpful.

Good service and competitive pricing. Lee did a neat and tidy job of our pump and chlorinator replacement. Great communication and punctual. Recommended.

Have been going to Burleigh Pools for over four years now for my chemicals which are reasonably priced plus they test the pool water as well. My pool sparkles all year round. Staff are always very helpful and friendly and always greet you with a smile as you walk in the door. Check them out, you'll be glad you did.
Highly recommended..

Keep your hours the same on a Saturday. What does it matter that it's Winter. I turned up at 8;40AM expecting the store to be open like it has been for the last 20 years that I've been frequenting the store. Only to find a very small sign next to the hours of operation sign declaring Winter hours for July and August.
You have me email and mobile number for advices on pool testing reminders. How about an SMS or email about the change in open hours on a Saturday!!!!
Very poor form.

Burliegh Pools were so good to deal with in the planning and installation of my pool. I’m really happy with how everything turned out. The whole team were so good to work with and also the continued support after everything was done. I still go in and get my water tested monthly and grab whatever I need. It’s been a great experience and I’d recommend anyone thinking about a pool to talk to these guys.

We are as delighted with our second pool & spa by Burleigh Pools as we were with the first one they built for us. From Glen's awesome initial concept design, to the day the pool was filled, the process was well managed, the quality of workmanship is excellent, and the end result is stunning. Thanks to Chris and everyone involved - highly recommended.

Staff are always helpful

Burleigh Pools exceeded expectations with our new pool build. Exceptional detail from start to finish. Great communication and quality of work. We love our backyard oasis and highly recommend Burleigh Pools.
Thank you Wayne, Glenn and everyone involved in the project.

The team at Burleigh Pools were great to deal with, always professional and friendly.
We are thrilled with the results.
Thank you Chris, Glenn & the team.
Jason Roberts

I recently visited store and was thoroughly impressed with their exceptional service and expertise. The staff was incredibly knowledgeable, helping me choose the right products for my pool's needs, and provided valuable maintenance tips. Their prompt and professional approach made the entire experience seamless.

Thankyou so much for going above and beyond in ensuring we have the correct robot cleaner for our pool. The personal attention to a positive outcome could not be faulted . Flawless service 👌

Donemans stuff are amazing. They have helped with our pool every time we struggle. I can’t fault them in custom service at all. Highly recommend this business for any type of pool you have. Thank you team for being awesome.

I am absolutely relieved to have found Poolwerx in Labrador. The team here have been genuine and a pleasure to deal with. They are now my go to for all of my pool maintenance, and I would highly recommend them to anyone.

Helpful wonderful locals who cannot do enough for you! Pool were at Labrador is the place to go to for advice, products and great service.

Have been going to this pool shop for ten years with nothing but great things to say about Liam and all staff members, until I walked in this week with a slight issue only to be told by the rude lady behind the counter,
Nothing I can do to help you we are new owners now 😲
I was actually shocked as I have always received great service here beyond, this rude lady didn’t even want to look at my problem as it wasn’t hers so move on and that I will .
So disappointed

Pool Doctor is an amazing small family run business! Their work is impeccable! Everyone is so kid, friendly and helpful. They explain everything needed to keep my pool clean and running. I can’t thank them enough. I highly recommend them to all my friends!!

Highly recommend Oasis pools . The whole pool build process has been so easy . Brett is so knowledgeable and approachable From the office girls especially ,Karrie and Kylie , to the all the trades everyone is so friendly, professional and helpful , nothing is an issue .The pool is beautiful , high standard of of workmanship .

A huge thank you to all the guys at Oxenford Pool Dr especially Andrew, he provided fantastic Customer service. When we had issues with our robot he swiftly flew into action replacing it. He was very polite and friendly and was very competent. A huge thank you to Andrew and all the guys. Teresa & Paul

Great team behind a great build , very helpful in making our pool dream come true , would highly recommend

Greg and the team from Oasis Pools recently built our inground pool in Varsity Lakes. We couldn't be happier with the result. Oasis were very responsive in their communication and the pool was built much quicker than we imagined! It also looks amazing! Unbelievable!! We would highly recommend using Oasis Pools, you won't be disappointed!!!

Fantastic service from start to finish, Rob initially took the call, and once there completed the sale of a new salt water cell for our chlorination system, not only that, he replaced and tested the cell to see that all was good! Over and above service, Thank you Rob 🌟🌟🌟🌟🌟

Overall very professional service. They reacted immediately to what we wanted and the service was excellent. Connor, Rob, Lee, Harry…they were all very pleasant, helpful and professional.
First they acid washed the pool, then replaced the salt chlorinator and I also purchased a cordless Dolphin Robot Vacuum pool cleaner. The pool looks terrific.
I have now asked them to service the pool on a monthly basis after doing it myself.
I highly recommend Pool Doctor Oxenford.

Very helpful and great customer service

The team at Pool Doctor have been incredible in helping me over the last few months. Along with attending for monthly pool servicing, they have also been available to help with a few issues that have arisen with our pool. They have excellent communication and prompt service (sending out a service member as soon as possible, they've even rescheduled their day to address an urgent concern). I was previously using another local company, but have found that the team at Pool Doctor have excellent knowledge and can explain things in a clear and simple manner. I would highly recommend using this company.

We recently had the pleasure of working with Oasis Pool Constructions to have a brand new pool built for our family and we couldn’t be happier with the results. From start to finish, the entire process was a breeze and the final product exceeded our exceptions in every way.

The team took the time to understand our vision for the pool and worked closely with us to help design a pool that was perfect for our family. The design perfectly complements our outdoor space and we couldn’t be happier.

We cannot recommended Oasis Pool Constructions highly enough. If you’re considering a new pool for your family, this is the company to choose. Thank you Oasis for creating our dream pool!

A huge thank you to Greg, Brett and team for giving us the most beautiful pool. Greg was so patient and put up with countless changes from me, including changing the location from back yard to front! He did it all with a smile and we are extremely grateful. Thank for your transforming an unusable front yard into a beautiful space.

Can’t thank Greg, Kylie & the team at Oasis Pools for completing our pool in such a swift and professional manner. The communication was wonderful, very good value and the finished product is perfect! We couldn’t be happier. Thank you again!! Would HIGHLY recommend

When I first spoke to Brett and the team about the construction of a pool I expressed my concerns as I had a previously bad experience, he informed me they would be in touch throughout the whole process, the whole team are truly amazing they were so helpful and polite and kept their word about keeping me inform and I have an amazing pool at the end so thank you Oasis Team your support was appreciated ….. Cathy

Very helpful when you go into shop. However, not good at keeping customers up-to-date or returning calls on same day with slow delivery of ordered items and planned installation. Have paid a significant deposit several weeks ago and am still waiting.

We hired oasis pools to build our pool due to the high quality finish pools displayed on their website & social media platforms.
I can confirm that our pool is Finished to a high quality standard and all the subcontractors oasis supplied done an amazing job.
However the level of customer service from oasis is just not there, the lack of communication was our biggest issue and we were made to feel like we were pain every time we phoned for updates or explanations of processes or invoices.
We had trades turn up when we were not home so they were having to climb fences to gain access as we were not informed they would be coming.
We wanted a certain feature added to our pool(minor) and the response from the site supervisor was “I will persuade the boss NOT to do this”…. As the paying customer we should have anything we like added to the pool build as we were paying for this service.
We would leave messages with oasis regarding pool issues & no reply.

Like we said before the pool finish is amazing and it looks great however we wouldn’t recommend oasis as the level of customer service for the price being paid for these pool builds is not there, we receive better service from our Gardner!
We believe oasis take on too many pool builds to be able to give the customer service clients deserve.

Went in to get a chlorinator repaired, and was met by very friendly staff who organised repair immediately.
Rob went above and beyond by not only quick repair but also tested the unit to ensure it was working properly.
Well done and highly recommended. Thanks

We have just had the pleasure of having an amazing pool built by Eddie and his team. From our very first enquiry right up to handover, and beyond Eddie has been extremely responsive, no phone call or email unanswered, and no issue with our endless questions. There are no problems or issues for Eddie, only solutions. His team are professional, courteous, skilled and extremely friendly. The pool turned out better than we ever imagined, was on time and completely on budget. Not only is Eddie an absolutely genuine guy, but one that goes above and beyond for his customers. I would not hesitate to recommend him to anyone for a pool or building project. If you are looking for the best team for your job, look no further, you have found them.

I have never dealt with a more useless company. We had to chase them for a service, when they finally came they said they had to order filters - it’s currently the end of Feb 2023 and we’ve been waiting since December 2022. Every time I try for an update I’m told they’ll “get back to me” or I get their voicemail. Clearly no one checks this as I never hear back. Both myself and our property manager have been trying for months to get things sorted and have only been met with frustrating responses. Absolutely useless.
Update - February 2024 and still not heard back from them… bought all of our chemicals and everything we needed to use the spa back when they told us it would be a short wait for the filters. Still no filters 🙄 what a waste of money!

Awesome experience, got the part I was looking for, good price. Lovely staff that had the perfect answer to ever question I had. Would highly recommend to all my friends. Thanks heaps guys!

Exceptional customer service. I popped in to see if they did pool pump servicing . They didn't - but they went one better. Bill came to my house, picked up my pump, took it to Gold Coast Chlorinators at Molendinar and picked it up again once it was serviced. Who does that these days? I also needed a 50mm O-ring and they just gave it to me. That's the kind of service that brings people back. Thanks guys.

Went in to get availability for an old cell and was looked after by very friendly and talented staff who organised everything perfectly.
Rob went to the next level and put together a wiring connection that was perfect.
Well done and highly recommended.

I was recommended by a mate - and I have to say I am glad he did. Greg in the store and Logan the installer were just fantastic. Great advise and great cusomter service. Managed to get me sorted and a week out from Xmas amazing. Also followed up to make sure all good. Highly recommend the team. Note it wasnt a cheap repair - but the service certainly smoothed the pain.

Old fashioned good customer service! Even the young lady was polite, wanted to help and pleased to serve, wish more companies could be like this! Thanks Rob for your help!

I have seen a few negative comments about this business. I think who ever said it must have got the wrong business. I have purchased items from this company and always found the staff most helpful. my last interaction with the them started as an enquiry to see if they had the part I wanted. Greg spoke to me and explained that the part i wanted was still under guarantee. I was surprised because it was almost three years old. Greg then took all my details and arranged for the company concerned to come to my place and replace the part, all at no cost. I was very happy. the person who came to replace the part was also very helpful and polite. I think this is great customer service all round.

So grateful for Rob the technician who was friendly, professional and knew exactly what to do. I will definitely be back. Thanks Rob, much appreciated!!

Eddie and his team have been some of the most professional builders Ive worked with. They have demonstrated years of experience with excellent client service and high quality work. They have showed genuine care through out the whole process and have exceeded all expectations. I highly recommend their expertise.

Total Concept pools are the "go to" for swimming pool construction.
Jaz and Grant make a dynamic team from planning to handover no question was too difficult and we where made to feel part of the entire process from start to finish.
Backed up by Eddie Beith's knowledge,skill and genuine honesty this makes for a pool company with a real difference.
Would recommend Total concept pools to all as they have definitely earnt a 5 star review

Their sales team is excellent! Greg, this week was polite, helpful and efficient. Cost of even larger items was good and a pleasure to do business with this company!! Highly recommended.

After 6 years of going to this place because of proximity convenience I am told he won't sell me pool salt as he has priority customers even though the week before he told me to come in as he had the supplies coming in. Half a wall of salt there too. Won't be going back even when they get their supply chain in order

Good company great advise and there prices are the best even bigger range now of salt magnesium and all the filtration and fittings good selection of pumps

Super helpful staff
Great prices

Disappointed is an understatement. “
If” I posted a positive review Donemans offered to gives us $100 store credit….
Communication was poor right from the start of our pool construction. We never knew what was happening or when. After the hole was dug I spent two days scraping the mud off driveway, why would you expect contractors to be responsible for cleaning up after themselves? The we were hit with an extra truck fee and dumping fees…even though there was minimal rock. Hayden decided we needed two trucks for dumping even though they were only dumping just down the road, a 1.5km round trip from the job site. No one asked us if we’re happy to pay for the extra truck, which sat out the front most of day. We never approved the extra truck, but we were still required to pay for it. There was no communication around extra costs for the dumping at a site of their choosing, it was explained to us on the day as if they were doing us a favour by dumping so close.
The coping tiles were laid on a weekend and tiler brought his kids along. Why that’s ok, I have no idea. Once the tilers were finished we inspected the tiles and noticed the tiles were laid uneven and the grout lines were uneven. When we raised our dissatisfaction with this at which point we were basically told we were having a whinge and the tiles aren’t square, so it’s not their fault. We said we would have pod extra for tiles that were square, Kevin said we paid extra for the tiles we got. They ended up grinding the grout lines out to make them “look” square and even. After this we noticed we could see daylight under the tiles and the glue wasn’t evenly coated on each tile. Once again more stories about how they do all the pools like this and we are having a whinge and we don’t know what we’re talking about. Friends of ours were having a pool done at the same time and their tiles weren’t like that, we then contacted another company who uses the same tilers and emailed them photos. They also expressed their concerns around the gaps under the tiles. Donemans insisted the tiles were fine, nothing to worry about.
About a month after the pool was finished grout has fallen out of the tiles. For the past two months now I’ve been chasing them to fix it. After again being promised it would be done today, no one has has come to fix it.
To top it off the concreter they recommended has done a terrible job….but that’s a story for another google review….
The best of Donemans was in the office, the office and shop staff have been great and very helpful.
Overall if I was buying a pool again I wouldn’t be using Donemans and I wouldn’t paying invoices as quickly as they requested. They have certainly left a bad in taste in my mouth and I have also noticed some of these 5 star google reviews have been left by their own staff, that and the fact they offered to pay for positive feedback should tell you everything you need to know about this company.

Great place for your repairs and supplies. Friendly staff too

We had recently moved in to our new home in Burleigh Heads and wanted to put a pool in, Total Concept Pools was recommended to us by friends of ours in 2020 and it was the best decision we made to go ahead with Eddie and his Team. From our first meeting, the conception, build process, day to day activities to finalization, Eddie and his team were amazing to work with - professional, fun, hands on, trustworthy and great ideas! Nothing was too much trouble. They delivered an exceptional, fully tiled magnesium pool that added to our home, we absolutely love. We required additional scope of work including a new front entry, fence, internal office space and tiling, Eddie’s building company could also deliver, a one stop shop made the entire renovation of our home a seamless process. Thank you!

Absolutely fabulous pool builders, from design to construction they provide a prize winning pool.

Origin Pools constructed our concrete pool at our home on the Sunshine Coast. Rob's knowledge, professional advise and expertise has given my family a superior concrete pool. Rob and his team of tradesman were always punctual and respectful. For first time pool owners I really appreciated the time Rob took to help explain everything to us so clearly at handover. Thanks again Rob and team for an awesome pool my family will enjoy for many years.

Firstly we wanted to thank Origin Pools for their professional service and advice. From our initial meeting Robert was always open and honest and commited to giving us the best quality product. Robert was onsite everyday during construction and was always very courteous when it came to working at our home. And the pool is amazing we couldn't be happier and feel we definitely got a much higher quality project overall than what others were quoting without a huge cost difference. What a team! Thanks Origin Pools

I would like to take the time to thank Robert and Katie very much for their outstanding service and commitment to a quality finished product. Their knowledge and expertise in design was fantastic and Robert was onsite as promised throughout the whole build process making sure everything meet his exacting standards - his friendly, helpful can do attitude was greatly appreciated. I cannot speak highly enough of origin pools !!! Thanks guys the new pool looks and feels amazing, the kids are loving it

Pool doctor replaced my old cartridge filter with a brand new sand filter yesterday. From the initial conversation and quote in-store to the install the whole process was painless and professional. The value for money was also great.

Thanks very much Pool Doctor.

Hi Eddie,
A huge thanks in your efforts creating this amazing new pool! It was great we were able to get a quote considerably cheaper than others received, all work completed on time, within budget & without any hassles or pressure. Much appreciate your consideration in allowing myself to assist in the process by forming & pouring a polished concrete feature edge. It is not often you can get a reliable contractor that will work with you to achieve an excellent outcome, answer or return calls promptly with clear advise & provide a service over and above the terms of any contract!
Once again, very many thanks.
Regards
Ben Anderson

Pool came up absolutely amazing. Swift process with zero headaches and an amazing no rush finish. Exceptional attention to detail. Highly recommend.

Our experience using total concept pools to build our pool was excellent! Thru the whole the process we found Eddie to be very professional and this made everything run smoothly. The end product was outstanding and we are stoked with our brand new pool! Thanks eddie!

This is the only one pool shop I go to every two weeks since I move in the new house with pool. I will give this pool shop a big thumb up. The owner they work really friendly and always give me good chemical products in quick and budget way. They provide fully range of pool amd spa product and also pool service. They are Very recommend! thanks.

The team at IPP we’re fantastic. David was extremely knowledgeable and made me double check my system so that the replacement pump was what I needed. He spent time discussing the options and then gave me a price which was around 30% cheaper than our pool maintenance team. I wish there were more companies in the industry that were so focused on customer satisfaction.

I’ve have had some pretty dodgy people out here but these guys are the worst. I didn't want to get them back for a 3rd go as I have no confidence, or trust in them, but some time later I sent pics to their office of the job he’d done he denied it. So they’re taking his word over mine and not prepared to do anything.

What a team!! We are so thankful and greatful for all your knowledge, time and efforts. From the initial appointment up until handover, we both felt completely comfortable knowing that there were no middlemen. Your communication was next level and this was important to us.
We would without doubt highly recommend Rob and Kate to anyone building a new pool.
Thanks again Rob and Kate, we absolutely love our new pool.

Excellent team of experienced tradesman. Origin Pools constructed our pool and done all of our tile surrounds including the patio. The job was done in full on time and we couldn't be happier with the finished product. Thanks Rob.

Roberts knowledge of concrete swimming pool construction is next to none. We had received multiple quotes however Robert and Katies professionalism made them the obvious choice for us. We were apprehensive prior to building as we had a complicated design but our swimming pool was built to perfection. Robert was onsite everyday and with us every step of the way. Thanks guys we couldn't be happier with our new family pool.

SHOCKING RIP OFF. Went to pick up 40mm Hydro Valve. 2 older guys behind desk and NZ lady serving. They all made a big deal about how unusual this item was and then pulled a price out of the air of $44 - they just seemed to make it up. I checked my phone and it was $22 most places - raised it with them and they carried on angrily and said "well get it from somewhere else then" - the NZ girl screwed up the order aggressively and scoffed. Realise it is only $22 more but 100%!! Got it for $24 from a pool place in Bundall (was EXACTLY the same item / same brand etc) - together with some customer service that these guys could definitely take some notes on. Rude and a rip off. Was going to ask them about a pool light god knows what figure they would have made up then!!!! Highly recommend shopping around for prices before you go to these guys! Definitely wont be going back there in a hurry.

Always easy dealing with these guys. I don't know a lot about how our pool works and what it needs. I give the most ridiculous of explanations of how it's looking, what sort of spots I have and throw a water sample across the counter and I have always received clear instructions and been supplied only the products that I need. Great people, super easy to get along with and they don't expect everyone to be an expert. Thanks guys.