Best Photo labs in Canada

Excellent pharmacist who did a phone consult within 1/2 hour with my elder mother. Fantastic service. Thank you.

Some employees lack proper customer service etiquette. The middle aged asian lady who assisted me today showed an unnecessary attitude & irritating reaction to my simple query. This behavior is unexpected from a retailer like Shoppers

Every time I come to Canada Post, they answer me very rudely…. I have never met such rude staff as in this place. Today there was a woman who answered my requests very rudely. Every time I go there, I leave with a very unpleasant feeling and resentment. I hope you can better control this point. Because people do not deserve such an attitude towards themselves. Thus, your sales will get worse and worse each time…

Their pharmacy is excellent with short wait times. The pharmacist is professional and truly cares about your needs. Highly recommend!

Tried to get a senior discount today since I was purchasing diapers and other items for my elderly mother who is disabled. They would'nt give it to me unless I showed ID with my age. After showing her my id she wanted be to get in line where you pay by cash but i was paying by debit at the self checkout section. I ended up just buying the stuff without the discount and walked out. I had the same issue at the Thorncliffe park location. I wont even ask for the discount any more because I get harassed by the cashiers for asking at both these locations. None of them have any manners at all !!!!!!

If I could give 0 stars I would. Least attentive pharmacy staff I've ever encountered. Rude, slow, and just flat out less than amicable. Would recommend not going to this location and visiting ANY other shoppers for prescriptions.

Get your pharmacy a computer at pick-up. It is insane to expect them to jot down or retain info and walk back and forth between the till and their computers. The employee and customer experiences are going to be worse off even for the most uncomplicated transactions.

On Sunday, July 7, 2024, at approximately 6:18 p.m., I visited Shoppers Drug Mart located at 1644 Hillside Ave, Victoria, BC and complained to the employee on duty, Miss Kennedy, about some photos they had previously taken of me, which were rejected by IRCC due to technical specifications. (low resolution, brightness, etc.).

This unfortunately caused me to lose valuable time in receiving my PR (Permanent Resident) Card... after many years of waiting and agony to achieve it! Now I have to buy myself more patience...!

Anyway, Miss Kennedy left me completely impressed with her professionalism and sense of customer service and she refunded the money I paid.

Not only is Loblaws a leader in retail in Canada, but they should also be proud to have people who truly listen to customers' needs and offer options to solve them.

Also, I really appreciate the customer service, the entire staff from the pharmacy assistant to the pharmacist was amazing. Honestly, I would like to work in a work environment like this!

Does this Shoppers actually think that by posting “thank you for bringing this to our attention” they are delivering actual customer service? It’s shameful and plain disgusting. I’ve been reviewing these post for the past year and NOTHING changes. They are absolutely USELESS. My 78 year old mother waited for hours to have her pills delivered, while in desperate pain, and they never showed. NEVER SHOWED. We tried to call and the phone system is s$&@. No one ever answers. They simply don’t care about patients. Nobody, any age. I live in Uxbridge and the Shoppers there is equally as bad. This is another example of Galen Weston ripping off customers to make his billions of $$… and the pharmacists managing these operations should be jailed- it’s criminal and they too should be held accountable. It’s inexcusable to leave a 78 year old in so much pain because you can’t be bothered to do your job. I’ll be looking into a complaint to the Ontario Pharmacists Association. I pray you are treated as badly in your senior years- what goes around comes around. Remember that - when you are almost 80, crying out in pain… and your pharmacy gives you the middle finger.

My son needed a tetanus shot and even though they normally only do them on Tuesday’s they fit us in and did it anyways. Really appreciate the customer service all staff from Pharmacy assist to pharmacist were amazing

I’m absolutely done shopping here. The makeup department is the worst I’ve seen at any shoppers. Only the Indian girl is nice, the rest couldn’t care less about customers. The fat one with the glasses is just plain rude and unprofessional.

I had my childhood pet pass away this week, so I went to get some photos of him printed out. The photos come out with a border, and I kindly asked for the worker to cut it off as is the usual case. After I paid and left I took them out to see not one photo was cut properly. While he was cutting them he was sure having fun on the job with the other employees, which I guess good for him. If you don’t know how to do something properly just don’t do it. It may have meant nothing to him but it really stung for me.

***GIFTCARD SCAM WARNING!!!***

I purchased an amazon giftcard off the shelf from this store. After opening the card and attempting to add it to my account online, I received an alert that the card had already been redeemed by someone else! After confirming that the card had not been accidentally redeemed on my account, I went back to this store.

The card must have been tampered with, and when I brought this up the staff mentioned that they have heard of this happening at the store before. They said there was NOTHING I could do except call their help line. The help line did nothing useful and simply directed me to Amazon. At this point, I was directed to take it up with the bank to report it.

I am disappointed by how easy it was for scammers to use Shoppers Drug Mart to steal! DO NOT buy giftcards from this store!

I purchased 45mm x 35mm passport photos here. Note that you can pay in-store, despite how the website is laid out. It's not cheap for a few photos, but it's the best price that I was able to find. Friendly and professional staff. The procedure was simple.

It's not much skin off my nose, but I received four copies of the photo instead of six, which I was told I would be getting. Also, they don't have 45mm x 45mm size.

I say go for it.

I recently had an amazing experience with Fred. He is professional, friendly, and made the photo shoot so much fun. The photo turned out stunning, capturing both beautiful compositions and candid moments perfectly. The quality and attention to detail were outstanding. I highly recommend Fred for anyone in need of a talented and reliable photographer.

The pharmacy team are nice and kind people. Thank you for helping me sort out my mom's prescription

I've been to many shoppers pharmacy, this is the worst...

On my first visit, the pharmacist doesn't know how to add my insurance - I showed her the same insurance card I show to every pharmacy which nobody had issue with applying the insurance. It took the girl 20 mins or so to try everything after which she told me to come back after weekend so that she can call my insurance company to figure out. After I asked for my prescription back so that I could go to another pharmacy, she offered to call another shoppers I've been to, and the staff there finally taught her how to add insurance properly....

On my second visit, I arrived at 8 pm and I was told they will try their best to prepare my prescription by end of night. I only received text message that prescription was ready until 8 pm the next day. Fine. Then I went and picked up and went back home, then realized only 2 of my prescription were filled....Come on, there are 2 pieces of paper with 3 prescriptions. How can I trust a pharmacy if the staff's attention to detail is at this level...? You are working in a life-matering industry, and that's the level of work quality you are holding to?

With all of these experience with this place, I sincerely suggest the management team to enhance the training of your team members. I've honestly never had similar experience with other pharmacy or other shoppers stores.

Adding a fresh new terrible experience from today. I was shopping for boxing week deals, somehow I feel the security guy have been following me and watching me for a long time while I was browsing for the handcream. And he seemed to follow me till the cashier.....Is it because i am shopping for too long, or I am simply an Asian girl? It's very insulting. I had no idea before today that I look like a thief. I earn +$150k per year, home owner, drive luxury car. I thought I was the definition of middle class, until today. I need a new Shoppers in this area, this one really sucks.

Here is how the staff is treating customers with a child bleeding and just looking for a bandage. Staff asked three times to leave the store within 3 minutes before closure, in a very, very rude manner. I can understand we arrived just before store closes, but can we show a minimum of humanity and patience, and accept to be 1 minute late in some unusual contexts? No need to be rude and agressive.

I was followed by their security everywhere, I felt suspicious, I just left the location without buying, that was disappointing not all people are thieves

The non-pharmacy staff, especially the cashiers, have been consistently top notch. The pharmacy experience has been a hit and miss. Sadly, there has been one miss too many to my liking. The straw that broke the camels back happened a few months ago. A very long wait to pick up my prescription even though there was only one person ahead of me and four (4) people, including the franchisee associate, working in the pharmacy area. Yet, not a single grunt to acknowledge my presence or otherwise afford a minimum courtesy for the long wait.
That's when it finally dawned on me: "I have other options, there are other places selling exactly the same prescription medications, often at a lower dispensing fee and lower cost." Ever since this epiphany, I have been filling my prescriptions at the nearby Peanut Plaza IDA. Same meds, more professional staff, excellent customer service, lower dispensing fees. Sure I can't buy a fancy lipstick while I am waiting for my drugs, but that's not an issue for me.

In the spirit of helping someone else who might need decent service while filling a simple prescription, please let me save you the trouble: choose a different pharmacy if at all possible. In the case of someone needing help with a prescription far more urgently than I did, the lack of professionalism and care here could actually prove serious.
After considerable delay and genuinely surprising rudeness at this location, I opted for a different Shoppers pharmacy and none of the same issues came up; everything went smoothly and politely. Hope this helps someone who just needs some basic service and not confusing, unnecessary hassle!

Ordered prints for next day pick up. 5 days later the order was still pending. I called the customer support number on my receipt for an update and they said they couldn’t provide an estimated time my prints would be ready, even though they were already 4 days late. I asked to cancel the order and be refunded and they said they could not refund me because I was “past the cancellation deadline”. There has still been no update, my prints are still not ready and I am still unable to cancel the order. Staples sounds like a better option for printing next time.

I have been there a few times recently, and I see significant improvement, night and day difference. More stuff, much quicker process.

--------------------
Below is my original comment:

Long wait time: I waited for 2.83 hours for a bottle of 20 tablets.

Chaotic management: More than once they gave me the old prescription and told me they received no updates, though my doctor had sent them the new prescription.

Poor experience: I lined up the first and left the last, it must be a stack!

Though I appreciate your kind service and hard effort, I must make this complaint, because perhaps, there just might be something wrong.

Excellent service! I wanted to return a cosmetic and the staff saw I was looking for support and asked me what I needed, even before she went up to the cash. It was a Revlon lipstick and she chatted with me a bit about cosmetics too! Very friendly and smooth service! Left here with a very good impression and speedy service!

Absolutely talented photographer! Excellent turnaround time post shoots! Looking forward to working with Kallos Studio again soon!

Staff was completely oblivious. I didn’t receive any email for pickup… I stood at the register for a good 5-6mins before any of the associates even acknowledged me. They were chatting in Hindi, which I understand, essentially talking about nonsense, while ignoring me, a customer. Will not be placing my order at this specific location again.

Terrible service. Ordered prints for next day pick up, several days later shows as delayed. Call in because wanted to give as a Christmas present, customer service couldn’t get ahold of the store so they restarted my order. After Christmas the repeat order shows as delayed. Call in, finally get customer service, they restart the order again. Finally a month later I call in again, they tell me the store has a problem with the machine, it’s been a problem for a while, not sure when it will be repaired, they can cancel it and I’ll get a refund. Brutal. The whole time I’m getting emails from Walmart to order more prints at this same store to have them ready for next day pickup?!?! They never updated me on the order, or provided timelines, or offered alternatives (I asked them to just have it printed at another location, I’d drive further to pick it up. They said they can’t do that, I’d have to cancel the order and put in a new order for pick up at another location. This was the corporate customer service, they really can’t call another store and facilitate or problem solve? Zero help, it’s over a month later and I have nothing to show for it, the only thing they were able to do is charge my credit card. So they can take your money but won’t provide the service you paid for or help you actually get what you ordered. What a train wreck. Oh and the supervisor was always “not available right now”, I even left my contact info asking to have the supervisor call me, of course, never heard from them. I hope corporate is aware of what terrible service this location and customer service are providing.

Picked up photo order before Christmas. One of the photos was cut off at top. I got through to photo processing after Christmas and was issued a verification code to enable another photo canvas to be ordered. The service rep. told me to go to the store where order was originally placed with verification code and call processing from Walmart photos. Spoke to photo processing, which after verifying my information, asked if I had the original canvas with me. I did not as I wasn't instructed nor did I see the relevance.
That was the worst lack of communication I've ever encountered from a retail store.

Do not come here for passport photos. Wasted my time with what Service canada called pixelated photos. Service Canada also informed me that they have been rejecting 95% of Walmart passport photos from this location.

Fred did an amazing job capturing our New years family photos! I reached out on short notice, and Fred was able to accommodate us. I would say that the photos are very beautiful, one of the best family photos we've had. I am looking forward to working with Fred for other great memories. Thank you!

If I could give it 0 stars I would. Worst customer service of all time. Avoid it at all costs. They cancelled my order of printed photos before Chtistmas and didn't even notify me, or give me a refund. They still haven't delievered the photos or provided a refund when I paid for next-day print in mid-December. DO NOT USE THEM.

Ordered prints online for pick up next day in store. There was a warning that this location is experiencing delays and it could be up to 72 hours to be ready, which I'm fine with. A week later and no update to the order - tried calling into the photo centre multiple times and no answer. Try walmart online chat to contact someone - they say only option is to call in. I call in and I'm hold for over an hour - tried twice and had to give up. Finally get a chance to go into Walmart and see what is going on and the employee there tells me they have issues with the 8x10 printer and so that is delaying orders - even though there is only 1 8x10 on my order, rest are a variety of sizes. I say just give me the other prints then - they try to look for my order and can't find it in the system. They say there has been glitches with the system. While waiting 3 other people came in looking to pick up overdue orders and they were told the same thing as me. Prints were prepaid online, so I ask for a refund in store and they say they can't do it, I have to call in (to the line I haven't been able to get through yet). Horrible service all around (in store and with Walmart online/phone), never buying prints from them again.

Only use the postal outlet because of convenience, employees staffing the service desk have always been knowledgeable to assist. I only use independent pharmacy near by not Shoppers which I refuse to shop at as an ex employee.

Used to be good! Like most Canadian retail it’s done down hill massively.

Went here to get the COVID vaccine, staff in the pharmacy are very nice and helpful.

I called tonight around 7:24PM, had a really bad experience with the the lady who picked up the phone.
I called to refill my Dad's prescription, she told me that I used up my refill and she need to fax the doctor to get the new prescription. I was asking about how much refill I can get, can I have 2 months refill then? All of a sudden, she raised up her voice and said I told you I will fax the doctor. Well, I just need a little bit clarification if I can get the 2 months refill at the same time, didn't mean to take so much time of her.
I have been a royal customer to this location for many years, but this is the worst experience ever and I really hope Shoppers Drug Mart Pharmacy can pay attention to the customer service and have a good training to their employees. I hope no one will ever be treated in this way.

I recently had the pleasure of working with Fred as the photographer for a special event, and I can't sing his praises enough. From our first chat to the event day and beyond, Fred's communication skills were top-notch, making the entire process a breeze.

Fred and his trusty assistant were an absolute dream team, seamlessly capturing every moment without being in the way. Their professionalism and knack for putting everyone at ease resulted in a collection of photos and videos that are not only of exceptional quality but also truly reflect the essence of the event.

What stood out the most for me was the versatility of the photos and videos. Fred's work isn't just a feast for the eyes; it's a visual buffet that caters to all needs. Whether it's for print, multimedia presentations, or the latest social media post, Fred's got it covered.

In a nutshell, Fred is more than a wonderful photographer; he's a storyteller who crafts visual tales that linger long after the event is over. If you're on the lookout for someone with talent, professionalism, and that extra touch of magic, Fred is your guy. I wholeheartedly recommend him, and I feel fortunate to have had such a fantastic photographer document our special day.

Update 5 months later:
This week I was preparing to transfer my prescriptions to another pharmacy, it required me to goto Shoppers have them transfer my subscription to the other Pharmacy, but when I got to the desk I decided to just give it another shot.

Everything went smoothly and people in the long line in front of me was promptly served. The staff all seemed to be new faces since (5 months ago) my last visit... but I was pleasantly surprised when I went to get my prescription a few days later:

When arriving to pickup today, an elderly lady who was just about to leave, was very appreciative of the service of the pharmacist as she left, had thanked him profusely.
Then the same pharmacist helped me and he promptly got my prescription, and that's when he surprised me... as I paid, he told me he saw my review online... and that he was very sorry for my experience, and that he and his coworkers had reflected on it and wanted to improve.
I was very surprised! and told him I really appreciated it, and said I'm happy to see that they have really improved.

I felt a bit guilty after leaving so I decided to update this review.

I feel they deserve another chance to show their improved efforts =). I hope your visits were as pleasant as mine.

------- Original Post -------

What happened to the pharmacy department here in the last year? I’ve used them for most of my adult life. Completely new staff with people who don’t seem to be interested in their jobs…

Told me my prescription expired, then had to have me come in person to speak to a pharmacist, no problem, after to wait 40 minutes to pickup, all fine but then I come back and turns out they didn’t even have my prescription and I had to wait for them to call me back next week.
Sure I’ll wait. Never called.
Come back later next week and they gave away my prescription to someone else? Wow

Talked to the pharmacist and they agreed there has been lack of communication and it was completely unacceptable she said. Fine I’ll wait til it’s in and theyll call me back. I’m patient. No call back next week either. What’s going on??

Try to call them and wait on the line. Line gets cut dropped call, call again and wait another 15 minutes. Someone pickups to say a code or something and hangs up. Nice. In total I spent probably 30 minutes holding for a lot of “one moment please”.

Guess I’ll come back in person since they won’t answer the line.

Find another pharmacy this one’s no longer dependable.

Love working with Fred! He’s definitely got an eye for amazing shots! He laughs along side you when you think your pose looks silly and then see the results - you’re like wow! Very professional and quick to receive the finished product! Highly recommend for all family & professional photographs!

Fred (with his assistant Peter) came and took family photos during our early thanksgiving dinner weekend. He arrived with a wagon of gear and an easy style that was perfectly chill for my young adult sons who normally don’t love the idea of family photos! We got shots of all the important family combinations as well as headshots for our young professionals. Thank you so much!

Shoppers drug mart at Bridlewood mall is the worst. They made me wait 3 hours after my surgery to get me medicines. They were explaining that they need to call doctor. I need medicine after 30 mins so I didnot have pain but they made me wait 3 hours and after 3 hours, I called my doctor and when doctor arrived, pharmacist there said their system is not working. Worst shoppers drug mart, worst services and Pharmacists were showing attitude to other patients as well. Kind request, please Don't go there.

Very arrogant and ignorant staff there specially the indian fat lady over the prescription counter is very rude and has no etiquette to talk to customers.

My picture order arrived on time but the quality was terrible. I called customer service and they did nothing to help. I need to return to the store and call them from there - terrible customer service!

We had the pleasure of working with Fred for a corporate event and not only was he responsive but he was incredibly prompt, kind and produced wonderful images we could download and send out to guests within hours of the event. We are so appreciative and highly recommend his services!

Found my ink for me. That makes my happy.

I wanted to enquire about medication and had to call them multiple times but I was only out on hold for more than 20 minutes without any response.

The store is fine the checkouts are a nightmare!! CAN YOU GET SELF CHECKOUTS AT THIS LOCATION I CAN CHECK MYSELF OUT FASTER!!!!!!!! Oh and don't get me started on the pharmacy! I HATE coming here for my grandfather's prescriptions!!

Shoppers Drug Mart, located at 747 Don Mills Road, is a convenient and well-stocked pharmacy that offers a wide range of healthcare and beauty products. I recently visited the store and was impressed with the selection of items, the cleanliness of the store, and the helpfulness of the staff.

As soon as I walked into the store, I was greeted by a friendly staff member who offered to assist me with anything I needed. The store was well-organized, making it easy to navigate and find what I was looking for. The pharmacy section was especially impressive, with a large selection of prescription medications, over-the-counter remedies, and vitamins and supplements.

In addition to the pharmacy section, Shoppers Drug Mart also has a well-stocked beauty department. There were plenty of products to choose from, including skincare, makeup, and haircare products from well-known brands. The prices were reasonable, and I appreciated the fact that there were always staff members on hand to answer questions and provide recommendations.

One thing that stood out to me was the store's commitment to safety. There were signs throughout the store reminding customers to wear masks, and hand sanitizer stations were available at the entrance and throughout the store. I also noticed that the staff members were diligent about wiping down surfaces and keeping the store clean.

Overall, I had a positive experience at Shoppers Drug Mart on Don Mills Road. The store was well-stocked, organized, and clean, and the staff members were friendly and helpful. I would definitely recommend this location to anyone looking for a convenient and reliable pharmacy or beauty store.

Robin and her team, Adriana and Ashton., in the cosmetics department are absolutely amazing! So supportive and helpful! So knowledgeable about face care and cosmetics!

Thank you guys!

many people waiting in line, when supposedly this system is to make the service fast and efficient. not to have them without a system and leave two in service. Walmart on wellington rd and Bradley (White Oaks Mall)

They go above and beyond to help you with your prescriptions, info on your meds and dealing with your coverages. Very friendly and professional.

The lady that worked in the photoshop. Was very helpful and patient with me.

Talk about incompetent staff and Manager. Don't buy electronics from Shoppers esp. this location. I found a better tablet for $100 cheaper. So much for supporting Canadian stores! I wanted to purchase 2 Electronic items from this store on their bonus points redemption days. I was there on a Monday and was told if I returned on Thursday I could benefit from their seniors discount as well and put the items on hold. When I returned on Thursday I was told I needed to purchase another $30 to get the higher points benefit. While at the register it appeared something was wrong, and an older rude lady came over to assist and told me that promotion ended you can't get the points benefit. I said that I was told I could, she made a couple of snarky comments and I could tell she motioned something behind my back to the young girl helping me. This is their mistake and I'm getting attitude! Some people shouldn't be working! I asked for the Manager, who then tells me again the discount isn't working because the points program ended the day before. I explained the situation again to him. He tells me he must have misunderstood originally, no apology or option to try and rectify their error to make a customer happy especially a senior who is on a fixed income as he just stood there staring at me. I drove from Georgetown twice and will be a third time when I return the purchases .
I was there for 1 1/2 hours for nothing!

I switched from rexall because they were unorganized little did I know this place is much worse. It a waste of time to even call and explain things to them. Their auto refill program is a total joke. Just a scam to try and get you to buy more then you need and when you call them they say we will place it on hold then text the next day saying it’s ready smh. Call back and they blame head office. No one take accountability for their actions. Stay away from this place it’s a disaster. On to the next pharmacy.

The pharmacy customer service is certainly disappointing, extremely rude and one employee in paticular has absolutely no customer service skills! Definitely contemplating taking my business elsewhere

Worst place to get your passport photos taken!

DO NOT GET YOUR PASSPORT PHOTOS DONE HERE! Mine and my husbands passport photos were denied and we were told they deny Walmart photos CONSTANTLY! It was way too dark and they wouldnt refund or take new photos. It’s the cheapest place for a reason. We went to shoppers and the photos LOOK A LOT better, way more professional. Spend a little more and get 100% quality photos

Very friendly employee, was extremely helpful and resourceful in helping me print my photos

2024. The worst photo print quality I've ever and never had. The photo was taken on a sunny afternoon at 64MP pixels, but prints out like it was taken with a flash at midnight. While it emphasizes photos will last long, but I throw it right away.
2022. Worst passport photo quality I've ever had and never had. It looks like SD (antenna old TV ) resolution.

Decent store with friendly staff, but questionable pharmacy and overall management. I have had numerous experiences with long line ups due to pharmacy staff being in a confused state trying to help the first person in line. Friendly suggestion - maybe have someone dedicated to dealing with the customer challenge and have one of the other four pharmacy members moving the line along? Today I tried to refill a prescription over the phone, numerous times between 7 AM and 10 PM - using both my landline and cell - but get dead air and then hung up on every time. How can your phone be down for an entire day? I am giving up at this point and will try Rexall instead.

The CSR was amazing! I was in a short timeline, and she offered to call me back if my order came through before they closed. She called back, and we were able to pick up our photos before closing. Thank you, Walmart! I'm very grateful for your help when timing was very important.

I previously rate this location with 1 star, but the last experience I had was quite pleasant, they actually took the time to help me and the other customers in line. The difference was night and day. Good job on the improvement 👏 👍

1star

Tried to book for Covid test over the phone, been on hold for hours, no answer, tried several times, no answer. Finally, decided to drive and book in person and all 3 of them just ignoring the phone while it's ringing. Was told they can't book the test in person, only over the phone. I understand that we all have to follow procedures, but the lack of effort to help and do something about it was just unacceptable. Maybe it's time to assess your quality of customer service and be more helpful. A little kindness goes a long way.

Very unsatisfied. Matter of fact I will never get copies at Walmart phone centre. Quality was horrible and price of .48 cent per copy of a 4x6 is uncalled for, also to mention that Walmart was almost double the price compared to my local print shop.

We had an amazing time working with the team at Kallos Studio - and they were outstanding so professional yet personable. They took the time to assure we were comfortable and happy all throughout our session. We had family photos done and it was such a blessing for our family to get to spend this time together and Fred and his team made it a wonderful experience. The edited photos we received after were timeless. Thanks so so much for the experience and love you brought to our family that day.

Half of the pharmacy's staff are great. Unfortunately the other half are unhelpful and verging on rude or perhaps just not very smart? When a pharmacists says not her concern because 'I only work on Sundays", and I ask 3 more times please look into why my last two refill requests weren't filled to finally be told I should call the 1800 Shippers main number and ask. Oh well, the other half of staff are still great !

The lovely lady was super helpful and went above her duty to assist. The only downfall were some pictures were hard to see maybe it was the style I chose so unfortunately will have to re print them all . Thank you for your excellent service.

The staff is very friendly and would assist you in your queries in a friendly manner. Not a full sized store, but they get the job done.

Very very slow at filling prescriptions. Even a simple refill takes more than 30 minutes!
Same experience again today?!? They need someone to figure out and improve their work flows.

My pictures arrived the next day as promised, were accurate and of decent quality.
Quite frustrated with the online ordering. Tried for two days and system would upload photos but then they would disappear from my cart. Quit. Went in two days later and the system was easy to use. Flowed logically, pics loaded quickly and stayed in my cart. Mind you IT WAS EXACTLY THE SAME SYSTEM that was such a miserable fail not two full days before.
So keep that in mind.
Enjoy your day friend 🙏😊

I have tested POSITIVE for Covid-19 and it has been a really rough ride to say the least. I had some prescriptions I needed, called the pharmacy, not only were they sympathetic, but they offered to delivery my meds free of charge. Because they were coming out, they even were able to tag on some grocery items, such as OJ, Advil, Tylenol etc. The staff are great and so helpful. Thank you for making it a little easier to self isolate.

Food good. Friendly staff

Cons:

• This is my first time visiting this branch, and I was impressed by its convenient location near Don Mills Road and a TTC bus stop, making it easy to access by public transportation.
• The store is spacious and well-organized, offering a wide selection of products to meet all your needs.

• I was also pleased with the level of customer service—the staff were friendly, attentive, and eager to assist, creating a welcoming and efficient shopping experience. It’s a great spot to visit if you’re looking for both convenience and excellent service.

The pharmacy staff are extremely rude. Absolutely horrible attitude. They were really annoyed when I gave them my insurance card at the time of purchase instead of "registering before". I was told on the phone by another staff to bring my insurance card at the time of my purchase. However, I was met with passive-aggressiveness and they made it seem like giving them my insurance card at the time of my purchase was an inconvenience, even though it's a part of their job. A pharmacy is not just a place of business, it is health care. The least you can do is have a positive attitude, have patience, and be nicer to the people you serve.

Staff are friendly and helpful. It's just a small store but I prefer it!

The pharmacy staff was excellent. They were exceptionally kind and compassionate on what was a very difficult day.

Was in today to get contact care, eye drops, and some scratch tickets. The lady behind the counter didn't put my stuff in a bag so when I asked for a bag she said with attitude I guess as she rolled her eyes at me then proceeded to toss my items into the bag.... IF YOU HATE YOUR JOB THEN DON'T DO IT!!!! IF YOU JUST WANT TO SIT AROUND AND TALK TO YOUR COWORKERS GET A NEW JOB!!!!!!!!!! SHOW YOUR CUSTOMERS A LITTLE BIT MORE RESPECT!!!!!! BECAUSE WE PAY YOUR BILLS!!!!!!

I have been using Shoppers Drug Mart for at least a decade for my prescriptions. The staff at this location is particularly great.

Not a full sized store but they do carry some items others do not! Staff is helpful.