Shoppers Drug Mart

Get your pharmacy a computer at pick-up. It is insane to expect them to jot down or retain info and walk back and forth between the till and their computers. The employee and customer experiences are going to be worse off even for the most uncomplicated transactions.

On Sunday, July 7, 2024, at approximately 6:18 p.m., I visited Shoppers Drug Mart located at 1644 Hillside Ave, Victoria, BC and complained to the employee on duty, Miss Kennedy, about some photos they had previously taken of me, which were rejected by IRCC due to technical specifications. (low resolution, brightness, etc.).

This unfortunately caused me to lose valuable time in receiving my PR (Permanent Resident) Card... after many years of waiting and agony to achieve it! Now I have to buy myself more patience...!

Anyway, Miss Kennedy left me completely impressed with her professionalism and sense of customer service and she refunded the money I paid.

Not only is Loblaws a leader in retail in Canada, but they should also be proud to have people who truly listen to customers' needs and offer options to solve them.

Also, I really appreciate the customer service, the entire staff from the pharmacy assistant to the pharmacist was amazing. Honestly, I would like to work in a work environment like this!

My son needed a tetanus shot and even though they normally only do them on Tuesday’s they fit us in and did it anyways. Really appreciate the customer service all staff from Pharmacy assist to pharmacist were amazing

I’m absolutely done shopping here. The makeup department is the worst I’ve seen at any shoppers. Only the Indian girl is nice, the rest couldn’t care less about customers. The fat one with the glasses is just plain rude and unprofessional.

Here is how the staff is treating customers with a child bleeding and just looking for a bandage. Staff asked three times to leave the store within 3 minutes before closure, in a very, very rude manner. I can understand we arrived just before store closes, but can we show a minimum of humanity and patience, and accept to be 1 minute late in some unusual contexts? No need to be rude and agressive.

In the spirit of helping someone else who might need decent service while filling a simple prescription, please let me save you the trouble: choose a different pharmacy if at all possible. In the case of someone needing help with a prescription far more urgently than I did, the lack of professionalism and care here could actually prove serious.
After considerable delay and genuinely surprising rudeness at this location, I opted for a different Shoppers pharmacy and none of the same issues came up; everything went smoothly and politely. Hope this helps someone who just needs some basic service and not confusing, unnecessary hassle!

I have been there a few times recently, and I see significant improvement, night and day difference. More stuff, much quicker process.

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Below is my original comment:

Long wait time: I waited for 2.83 hours for a bottle of 20 tablets.

Chaotic management: More than once they gave me the old prescription and told me they received no updates, though my doctor had sent them the new prescription.

Poor experience: I lined up the first and left the last, it must be a stack!

Though I appreciate your kind service and hard effort, I must make this complaint, because perhaps, there just might be something wrong.