Walmart Photo Centre

I had my childhood pet pass away this week, so I went to get some photos of him printed out. The photos come out with a border, and I kindly asked for the worker to cut it off as is the usual case. After I paid and left I took them out to see not one photo was cut properly. While he was cutting them he was sure having fun on the job with the other employees, which I guess good for him. If you don’t know how to do something properly just don’t do it. It may have meant nothing to him but it really stung for me.

I purchased 45mm x 35mm passport photos here. Note that you can pay in-store, despite how the website is laid out. It's not cheap for a few photos, but it's the best price that I was able to find. Friendly and professional staff. The procedure was simple.

It's not much skin off my nose, but I received four copies of the photo instead of six, which I was told I would be getting. Also, they don't have 45mm x 45mm size.

I say go for it.

Ordered prints for next day pick up. 5 days later the order was still pending. I called the customer support number on my receipt for an update and they said they couldn’t provide an estimated time my prints would be ready, even though they were already 4 days late. I asked to cancel the order and be refunded and they said they could not refund me because I was “past the cancellation deadline”. There has still been no update, my prints are still not ready and I am still unable to cancel the order. Staples sounds like a better option for printing next time.

Staff was completely oblivious. I didn’t receive any email for pickup… I stood at the register for a good 5-6mins before any of the associates even acknowledged me. They were chatting in Hindi, which I understand, essentially talking about nonsense, while ignoring me, a customer. Will not be placing my order at this specific location again.

Terrible service. Ordered prints for next day pick up, several days later shows as delayed. Call in because wanted to give as a Christmas present, customer service couldn’t get ahold of the store so they restarted my order. After Christmas the repeat order shows as delayed. Call in, finally get customer service, they restart the order again. Finally a month later I call in again, they tell me the store has a problem with the machine, it’s been a problem for a while, not sure when it will be repaired, they can cancel it and I’ll get a refund. Brutal. The whole time I’m getting emails from Walmart to order more prints at this same store to have them ready for next day pickup?!?! They never updated me on the order, or provided timelines, or offered alternatives (I asked them to just have it printed at another location, I’d drive further to pick it up. They said they can’t do that, I’d have to cancel the order and put in a new order for pick up at another location. This was the corporate customer service, they really can’t call another store and facilitate or problem solve? Zero help, it’s over a month later and I have nothing to show for it, the only thing they were able to do is charge my credit card. So they can take your money but won’t provide the service you paid for or help you actually get what you ordered. What a train wreck. Oh and the supervisor was always “not available right now”, I even left my contact info asking to have the supervisor call me, of course, never heard from them. I hope corporate is aware of what terrible service this location and customer service are providing.

If I could give it 0 stars I would. Worst customer service of all time. Avoid it at all costs. They cancelled my order of printed photos before Chtistmas and didn't even notify me, or give me a refund. They still haven't delievered the photos or provided a refund when I paid for next-day print in mid-December. DO NOT USE THEM.

Ordered prints online for pick up next day in store. There was a warning that this location is experiencing delays and it could be up to 72 hours to be ready, which I'm fine with. A week later and no update to the order - tried calling into the photo centre multiple times and no answer. Try walmart online chat to contact someone - they say only option is to call in. I call in and I'm hold for over an hour - tried twice and had to give up. Finally get a chance to go into Walmart and see what is going on and the employee there tells me they have issues with the 8x10 printer and so that is delaying orders - even though there is only 1 8x10 on my order, rest are a variety of sizes. I say just give me the other prints then - they try to look for my order and can't find it in the system. They say there has been glitches with the system. While waiting 3 other people came in looking to pick up overdue orders and they were told the same thing as me. Prints were prepaid online, so I ask for a refund in store and they say they can't do it, I have to call in (to the line I haven't been able to get through yet). Horrible service all around (in store and with Walmart online/phone), never buying prints from them again.