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Best Cell phone stores in Switzerland
Top Rated Cell phone stores
Top Reviewed Cell phone stores
Swisscom Shop
Sunrise Shop
mobilezone
Yallo
Salt Store
Sunrise Shop
Handy Point
Smart Mobile
Revendo
Yallo Shop
TalkEasy
Sunrise Partner Shop / onemobile
Reviews
Very good experience. Sold my iPhone for very good price. Fast and uncomplicated. Highly recommended
I did a new abo in the shop and they say me there is no activation fee. I got a bill with 99.- activation fee. Then I came back to the shop to explain the situation and remove the activation fee but they say they couldn't do nothing without the contract. Is this a joke?
Great service, they monitored a brand new iPhone 16 Pro per my request, got it, and bought my old iPhone back. Couldn’t be happier with the support, professionalism and proactiveness. Great team, Revendo Zurich. Sustainable business…
You want to change contract and they lie to you about calling back in few days (never call) as its not possible to change on the spot due to technical issues. Liars
An excellent experience!
Serge, who handled my case (bringing in an iPhone), was impeccable.
He was friendly, professional, and created such a welcoming atmosphere. He even offered coffee to both me and my girlfriend while explaining the entire process in a relaxed and pleasant manner.
He even noticed when I mentioned to my girlfriend that I liked the music playing in the store, and then he turned the volume up a notch!
Little things like this made the experience remarkable!
Customer experience: 10/10!
Serge, you ROCK!
Serge, who handled my case (bringing in an iPhone), was impeccable.
He was friendly, professional, and created such a welcoming atmosphere. He even offered coffee to both me and my girlfriend while explaining the entire process in a relaxed and pleasant manner.
He even noticed when I mentioned to my girlfriend that I liked the music playing in the store, and then he turned the volume up a notch!
Little things like this made the experience remarkable!
Customer experience: 10/10!
Serge, you ROCK!
Tolle Beratung die stets Lösungsorientiert ist. Dort hat man immer ein offenes Ohr für die Anliegen der Kunden. Sehr freundliche und hilfsbereite Mitarbeiter. Gerne bin ich auch weiterhin glücklicher, gut betreuter Sunrise Kunde im Rosenberg. Top! Weiter so!
This week, despite having some very annoying phone troubles, I had a great experience with getting support and excellent customer service here. The android expert here, Piña, was especially super great with me! The phone I had bought wasn't working well, but she helped me return it and advised me on what other models to buy. She was kind, honest, knowledgeable, and patient, and I really appreciated that! Thank you!
I am satisfied with the quality and service. Express mobile repair shop
Reasonable prices but you must have a clear idea about what you want and check the warranty remark on the sales slip and act accordingly.
This company cannot deliver a good quality of network. It’s nerve Breaking to constantly trying to load a page or trying to stream with unlimited internet that though is constantly crawling anywhere in Switzerland even at the big cities and centers. Yallo needs still to invest a lot of money to be a legit company in telecommunications .
Worst Customer Service I have experienced in a very long time.
Chat bot does not understand simple problem discriptions. Ask you to repeat.
Over the phone, they divert you to different people and you have to start from scratch.
After 7 (!) phone calls and several attempt with the chat bot, my problem is still not solved.
I hate yallo.
Chat bot does not understand simple problem discriptions. Ask you to repeat.
Over the phone, they divert you to different people and you have to start from scratch.
After 7 (!) phone calls and several attempt with the chat bot, my problem is still not solved.
I hate yallo.
Great place to get a new iphone with very good customer service.
We went to the shop to cancel the contract because we are leaving the country. They nicely told us we just had to bring there the router before leaving and there was no problem with the contract cancellation, we only had to bring on site the Abmeldbeastätigung. Turns out the info were wrong , we had to do everything online and give a two months notice. Now he have to pay 250 chf for nothing
SUCH GREAT PEOPLE WORKING HERE.
I had amazing service they fixed my phone with no appointment before needed. Fixed within an hour and super cheap affordable prices. Much rather go here than anywhere else in Zürich stadt
I had amazing service they fixed my phone with no appointment before needed. Fixed within an hour and super cheap affordable prices. Much rather go here than anywhere else in Zürich stadt
Excellent place to repair the phone and with excellent service. Mubi is very friendly and efficient. I recommend it 100%.
never again,I would not recommend it to anyone.0 rating
Buying a phone here was a big mistake.
The phone never had signal, after testing 3 different mobile operators, I asked for an exchange, which they refused. I had to come with 2 phones and show the difference in reception. They still denied it, and I had to stay for 4 hours arguing with them. The new replacement has issue with battery and they refuse also to exchange, it last only 3-4 hours but they deny any issue. The staff is also really stressed, I think they might have poor working conditions.
The phone never had signal, after testing 3 different mobile operators, I asked for an exchange, which they refused. I had to come with 2 phones and show the difference in reception. They still denied it, and I had to stay for 4 hours arguing with them. The new replacement has issue with battery and they refuse also to exchange, it last only 3-4 hours but they deny any issue. The staff is also really stressed, I think they might have poor working conditions.
The worst service ever. Do not sign a contract with them, you won’t be able to cancel it.
First class service. Good mobile shop in the city
Beste Beratung, werde sicher nochmals kommen!
Bought a samsung charger with blocked c type port. But they offered for a refund or replacement. I wasn't able to vist them. And fixed later by my own .The 5 star is for there corporation and good customer care
Your shop at Zurich HB underground got terrible staff , the pale guy with beard got zero customer service with rude attitude to tourists , the other staff (lady) was good and she managed to cover him.
I bought a Mac about six months ago
It has been giving me problems with the battery (which means that it does not last without being connected to the power what I asked for when I bought it) when I specifically talked to the one who sold it to me that I needed it to work away from home and on top of that there are problems connecting to the Wi-Fi
I’ll come back if there can be a solution and they just tell me that the computer is very old and that the battery is fine, I was expecting another answer.
I’m not happy with this purchase
It has been giving me problems with the battery (which means that it does not last without being connected to the power what I asked for when I bought it) when I specifically talked to the one who sold it to me that I needed it to work away from home and on top of that there are problems connecting to the Wi-Fi
I’ll come back if there can be a solution and they just tell me that the computer is very old and that the battery is fine, I was expecting another answer.
I’m not happy with this purchase
Unfähiger wie dieser shop geht kaum. Als sunrise kunde einem zu sagen man soll zu mobilezone gehen. Unfreundlich und unkompetent
Great Service, Friendly Person. Gave me a coffee and then tried to repair my phone first before selling me one. I appreciated the effort! Thank you!
The quality of service is exceptional.
Really disappointing experience, brought my iphone there to replace the cracked back glass only, nobody warned me this is a risky job to do.
They broke the front screen while doing it, replaced it but since it’s not a genuine apple screen now my battery is draining by about 1% per minute (within 5 minutes at the shop while showing the issue 5% were gone, lost 2% just typing this). Owner declined any responsibility or goodwill fix to test another screen that might remediate problem and refused that a non-certified screen might impact the battery (which it in fact can). 150 paid to make it worse and now I actually have to buy a new phone.
EDIT: Yes I did want the battery changed at first but it wasn’t draining by the minute, that started after they broke my front screen when changing the back and replaced it with a cheap replacement.
They broke the front screen while doing it, replaced it but since it’s not a genuine apple screen now my battery is draining by about 1% per minute (within 5 minutes at the shop while showing the issue 5% were gone, lost 2% just typing this). Owner declined any responsibility or goodwill fix to test another screen that might remediate problem and refused that a non-certified screen might impact the battery (which it in fact can). 150 paid to make it worse and now I actually have to buy a new phone.
EDIT: Yes I did want the battery changed at first but it wasn’t draining by the minute, that started after they broke my front screen when changing the back and replaced it with a cheap replacement.
Super Beratung von Frau Katsa. 10/10
Vielen lieben Dank
Vielen lieben Dank
TRAP TRAP don't buy anything from this place. Went to this shop to buy prepaid sim for 5 days , The guy with Turkey 🇹🇷 flag on along with Swiss was this is the sim, we have for 70 franks and this is Switzerland. So ?? I think he lives on some other planet. I checked twice is it a main networking company I Switzerland? Name of Sim company is Talk Talk ? Sounds funny that Swiss named their top telecom company Talk Talk. Because the staff was looking suspicious that they are just standing there to trap tourists.
I went out and checked with some locals and they said I could have got cheaper sim if I would have bought direct sim from genuine Swiss telecom company. They sold me some 3rd party sim, which uses local mobile towers and shares the signals and its been commission based plans.
Well the impression of Zürich, Switzerland because of this unpleasant experience is bit low considering the reputation of country. Is Switzerland expensive? Not for people who lives in Finland, Norway, Denmark so mind it when you tell others that this Switzerland.
👎👎
I went out and checked with some locals and they said I could have got cheaper sim if I would have bought direct sim from genuine Swiss telecom company. They sold me some 3rd party sim, which uses local mobile towers and shares the signals and its been commission based plans.
Well the impression of Zürich, Switzerland because of this unpleasant experience is bit low considering the reputation of country. Is Switzerland expensive? Not for people who lives in Finland, Norway, Denmark so mind it when you tell others that this Switzerland.
👎👎
Took our phone and tablet in to repair a crack and the owner decided to throw out the WORKING screens and say that he couldn't fix them, despite working previously. We ended up getting the police involved due to this disgusting shop not even wanting to give us a document about our property. Sketchy, disgusting practice.
I would never recommend coming here and I hope no one ever falls victim to their idiocy again.
EDIT: Oh boy, they decided to respond! A RedMi A2 (a phone you guys distribute as a replacement) which is worth 69CHF on Digitec so there's one lie disproved. Secondly, where is any of the paperwork that you gave us the phone? Imagine doing ANY professional work! If you had proof, you'd send us a letter. Too bad you did literally nothing you scumbag liars.
I would never recommend coming here and I hope no one ever falls victim to their idiocy again.
EDIT: Oh boy, they decided to respond! A RedMi A2 (a phone you guys distribute as a replacement) which is worth 69CHF on Digitec so there's one lie disproved. Secondly, where is any of the paperwork that you gave us the phone? Imagine doing ANY professional work! If you had proof, you'd send us a letter. Too bad you did literally nothing you scumbag liars.
Very helpful emplyees! Have resolved an issue I was struggling with for long weeks. I highly recommend this Sunrise shop:)
Grosse schöne Laden nette hilfsbereit Mitarbeiter.
Liana war meine Beraterin, sie arbeitet sehr unprofessional. Man schreibt ihr, sie solle mir zurückschreiben, hat sie nie gemacht. Ich musste mehrmals im Store um mich zu erkundigen, ob sie die Arbeit erledigt hat. Sehr enttäuscht, werde nie mehr mit MobileZone zusammenarbeiten.
Terrible staff. Incompetent, lack of customer service care , no motivation and extremely unprofessional and cold attitude with no willing to make profit and sales for the yallo. I felt so ashamed to see this level of professionalism. Yallo please do a research or undercover and eliminate those lazy bucks to save your image and money .
Meine Erfahrung bei MobileZone war außergewöhnlich, größtenteils dank des hervorragenden Service von Ria. Von dem Moment an, als ich hereinkam, war Rias Professionalität und Wissen offensichtlich. Sie führte mich geduldig und kompetent durch den Prozess und sorgte dafür, dass ich genau das fand, was ich brauchte. Ria ging darüber hinaus, um alle meine Fragen zu beantworten und etwaige Bedenken anzusprechen, was mich als Kunden sehr geschätzt fühlte. Ihre freundliche Art und ihr Engagement für die Kundenzufriedenheit setzen MobileZone wirklich von anderen ab. Ich empfehle MobileZone allen, die einen erstklassigen Service und Produkte benötigen, und ich möchte insbesondere Ria für ihre herausragende Unterstützung loben. Sie ist eine echte Bereicherung für das Team.
I'm still amazed by how easy it was to fix my phone. The camara replacement of my Samsung was done in less than 3 h. Professional, kind and fair price. I do recommend this shop.
Handybildschirm zur Reparatur gebracht. Dauerte 8 Wochen. Bei zwei Anrufen von mir wurde jeweils versprochen, dass ich es die Woche noch abholen kann, ebenso, dass im Preis inbegriffen der Akku ausgetauscht wird, war auch nicht der Fall. Dritter Anruf mit Ankündigung der Abholung in 5 Tagen, selbst unrepariert, hat der Mitarbeiter einfach aufgelegt. Bei Aushändigung fehlte der SIM-Karten-Halter. Keine Updates von Mobilezone, keine Entschuldigung. Nie wieder.
I am extremely disappointed by the service of Yallo. I recently discovered that you have to pay 1-. taxe if you want to pay your bill using TWINT. NO store does this !!!! You already increased the price of the subscription last year for no reason and now you start to include taxes for everything. It is a shame.
Top Beratung durch Fatih, sehr freundliches und professionelles auftreten und handeln. Vielen herzlichen Dank
The staff at HB provided very helpful and professional advice, and helped me troubleshoot an issue caused by Yallo's hotline personnel. (My contracts were cancelled by mistake when hotline support was trying to register a change of address, and now I have no network connectivity at home or on my mobile phone...).
We regret to inform you that reports have been received of individuals working at Yallo who are engaged in fraudulent activities under the name of Yallo. These individuals operate with a level of seriousness that rivals even the most notorious scammers. We have become aware that they have been sending invoices with additional charges, which is cause for great concern. In addition, they have resorted to the use of special numbers to send text messages, for which they charge an exorbitant fee of CHF 4 per message. Please ensure that you take these matters very seriously and do not engage YALLO. Thank you for your understanding and cooperation.
Be careful, they will try to trick you when buying the fatt flat xxl package. The shopkeepers are very rude if you point out their mistakes
Amazing people and service! Very friendly environment
I don't know who rates this more than 1, personally me can score this shop to -1, as even zero you need to be at least normal to have. No service, rude staff, place where I would not go even if this would be the last shop in Switzerland.
Completely unacceptable service. They took my router, and did not notify me that they didn't cancel the contract. I ended up having to pay for 4 additional months. Stay away, and go with Salt instead.
Be careful with this enterprise; we want to cancel our subscription at home with my husband. They were charging double internet at home after a phone call to offer a better modem. Since 2 months, they have been charging me $200 from now on, and when I called, they promised to correct that, but it has still not changed. That is like stilling every month. I cannot believe it.
They lost 1/2 packages I ordered. When I first came, they said they did not get it. After I got a second reminder from DHL, I came again and they told me "to go out of their shop", "it's not their package and they don't care"
5 stars for sales consultant Asil Nasiri from Swisscon Zürich Banhof - very attentive with me client - he was calm, uncomplicated, answered all my doubts and made great sales to me. I am very satisfied with his service and great helpfulness!!! 10/10!
Anyone knows what happens to fiber lines (infrastructure) in Würenlingen? We lost the home fiber internet on 13.9.2023. Yallo still hasn't told what happened and how long the issue will be solved. All the customer service on phone focused on selling me more mobile package than telling me what happened and how to solve it. Yallo has cheaper price, is good also not good (when something bad happen, they might not have enough resource to slove it).
Very kind and patience personnel!
Good prices!
Good prices!
Not professional, not recommended! I gave them my phone to repare it (the display was black), and they repaired it, but broke and scratched the outside part. All that was 90 chf. Never again!
Fast in serving and very supportive for my needs.
Bad service!! Stuff is not competent enough and everyone says something different. We had to overpay due to the fact that the employees did not close the payment, disappointed!
Hervorragender Service! Ich wurde von dem Shop Manager Faith unglaublich super bedient, wollte eigentlich nur eine Handyhülle kaufen und hab jetzt sogar einen günstigeren Vertrag abgeschlossen und die Handyhülle gratis dazu bekommen. Bin also wirklich begeistert und werde euch auf jeden Fall weiterempfehlen und wieder zu euch kommen!
Danke!
Danke!
Terrible! The staff of today (around 12-13) is incompetent..they lost 3 potential clients in record time. they were not able to get me a Yallo prepaid sim and wanted to get me a sim with another operator without my consent. I clearly run away. I suggest to hire competent staff ..
Ich wollte kürzlich in dieser Filiale meiner Apple Ultra Watch eine SIM Karte hinzufügen und mit meinem Iphone verbinden lassen. Der Filialleiter hat das sehr professionell gemacht zu meiner zufriedenheit. Nun jetzt könnte man sagen ist ja sein Job, ja klar, nur hat er dazu auch meine beiden Mobile Abos also auch meine Home Internetpaket angeschaut und enormes Sparpotential festgestellt. So ging ich nach Hause mit monatlich 32.- weniger ausgaben für gleiche Leistung, macht im Jahr 384.- CHF.
Kurz: Haben oder nicht haben! Deswegen meine wärmste empfehlung für diese Filiale.
Somit habe ich auch den kommenden Teuerungsausgleich von Sunrise mehr als übertrumpft.
Kurz: Haben oder nicht haben! Deswegen meine wärmste empfehlung für diese Filiale.
Somit habe ich auch den kommenden Teuerungsausgleich von Sunrise mehr als übertrumpft.
The store is as good as it gets, but the staff didn’t know what they were selling, sold me an incorrect product and their mistake costed me time and money.
Products might be good, but the staff isn’t.
Products might be good, but the staff isn’t.
Services impeccable.
The customer service team in Yallo has been shouting at me and rejecting to cancel the line despite not being able to connect the line after 18 days.
Absolutely the worst telecommunication company I have ever dealt with. Please avoid them at all costs!
Absolutely the worst telecommunication company I have ever dealt with. Please avoid them at all costs!
I was received by Djordje and Seraina. They are so patient in sorting out my sim problems and addressed my situation very soon. Cannot ask for more! Swisscom should be proud to have staff like them!
Gute Beratung, nettes,geduldiges,freundliches Personal. Herr E.Riedener hat mich gut beraten und das um-,ab- und anmelden in die Wege geleitet. Hat super geklappt. Dankeschön
Very kind personal
They fixed my phone screen in an hour. The guy in the counter was extremely nice. I definetly recommend this place
We have been waiting for our modem for two weeks now and it’s still hasn’t arrived even though our subscription has already started. The staff manning the customer service helpline are completely useless.
I’ve been assisted by Gabriela who really went the extra mile to make sure that my inquiries we’re addressed adequately and I’ve been so satisfied with her service that I’ve had to recommend my friends and family to this particular Sunrise shop due to people like her. Customer service is really important to me and it’s one thing that really makes me come back again and again. Happy & totally recommend!
It was hard to find Yallo office at Zurich HB. We find one desk inside Fix repair and one inside mobilezone.ch, the same floor.
Hatte anfangs Juli mir dort vor Ort das S22 Ultra bestellen lassen. Ich wurde sehr höflich und korrekt von einem Jungen Mann mit Blonden Haaren empfangen und er konnte mich sehr gut beraten im Bereich Abo Auswahl da ich zuvor mein Abo wechseln wollte und er mir den Unterschied aufzeigen konnte und mich zu meiner Auswahl brachte beim Bestehendem 55Fr Abo zu bleiben wo man sehr viele Vorteile hat wieder zu den günstigeren Abos. Vielen Dank
Great service, in English as well. Sorted out my issues within 30 mins. Very happy. There seems to be less people during day time. If you come in the afternoon, there might be a queue. They also open on bank holiday too!
Wir hatten eine Frage zu dem immer schlechteren Mobile Empfang mit Sunrise. Der Berater konnte nicht mal eine neue Simkarte bestellen und war sehr überheblich und frech! Die Folge davon, wir haben sämtliche Verträge gekündigt und werden auch nicht mehr zurückkommen. So verliert man treue Kunden, die Mitbewerber freuts!
1 Stern ist zu viel für diesen Laden. Unkompetente und unfreundliche Mitarbeiter, ständig muss man vorbei gehn weil die ihre Arbeit nicht ernst nehmen. Indirekte Drohung vom ,,Filialleiter" erhalten, frechheit! Ich werde mein Handyabo und Internet bei Sunrise sofort künden! So viele negative Erfahrungen gemacht obwohl ich schon sehr lange Kundin bei Sunrise bin! Ein Tipp noch, als Frau lieber nicht dort hin gehen, man wird nicht ernst genommen. Der Laden ist fast immer leer, das heisst, dass man so viel Zeit hat, wieso wird die Arbeit dann nicht richtig gemacht? Zu viele Raucherpausen?! Bitte schaut zu, dass Ihr eure Mitarbeiter unter Kontrolle bekommt!
Ich bin ebenfalls Geschäftsführerin, würde eine von meinen Mitarbeiterinnen so mit unseren Kunden umgehen, würde dies Kosequenzen mit sich ziehen!
Man bezahlt zu viel und dann bekommt man das Geld nicht mal zurück. Die Mitarbeiter zocken die Kunden ab da die auf Provision arbeiten, doch das man so die Kunden verärgert und somit auch verliert interessiert diese unkompetenten und umgeschulten Mitarbeiter wohl nicht. Das ganze macht kein Sinn, Kundenbindung funktioniert anderst!
Ich bin ebenfalls Geschäftsführerin, würde eine von meinen Mitarbeiterinnen so mit unseren Kunden umgehen, würde dies Kosequenzen mit sich ziehen!
Man bezahlt zu viel und dann bekommt man das Geld nicht mal zurück. Die Mitarbeiter zocken die Kunden ab da die auf Provision arbeiten, doch das man so die Kunden verärgert und somit auch verliert interessiert diese unkompetenten und umgeschulten Mitarbeiter wohl nicht. Das ganze macht kein Sinn, Kundenbindung funktioniert anderst!
gut
Called them for if they had Pixel 4a Display in No number, they told me to turn off No number and call them without no number
The worst service that I have received in swiscome stores, everyone tells you, promises or "makes solutions" but they never solve the problem. The only employee who has solved my problems is a young man named Vincent Nösf, he gives you the solution instantly.
Great service and very fast. 100% recommend for any repair on your phone
I have had a contract with Salt for 20 years. After visiting this store today, I decided to close it and leave. Actually, I came to ask about new offers and options, but the seller was clearly not interested in telling something, although I was the only client in the store.
It would be 4 stars for the experience in this shop, one star for the company as a whole. After a week without internet, I was more than happy to discover the best way to fix my internet connection, which was to switch from Swisscom to another provider. Very happy since, and not looking back.
Extra points for Swisscom: at the end of the contract, you have the option to return the brand new router to them, for free, because "why not?".
Extra points for Swisscom: at the end of the contract, you have the option to return the brand new router to them, for free, because "why not?".
I came, a lady ask me why I was there, she said "sure please wait". I can see people that came after me talking to representatives but not me. Half of them went for pause at 2:10 pm. I was almost the only one waiting to be attended. After 20 min the same lady that said "sure we will sell you a sim prepaid card" came and said "oh we don't sell those" a bit annoyed I said "nice half an hour to tell me that" and she said "no actually 15 min", like that makes it better, specially knowing it wasn't 15 min it was more. Then I ask and she says a place, like if I was suppose to know where everything in zürich is. Feeling disappointed with swisscom.
Everybody at this shop is very nice, professional and very helpful. We were redirected to the people who spoke in perfect English to us and helped us with everything we needed. We are very happy with their service!!
Typical poor atitude from staff. The person I was dealing with was very good but the other salesman was quite disrespectful and made me ask how to cancel my family's contracts. I have had multiple issues with Salt over the last few years and I think I would now rather switch to a more costly service than continue with them. At a cost of over 2000chf a year for my household I expect better.
Bad service
Me and my friend went there just to see the new samsung with no intention to buying it and they didn't have a problem with it. They asked if they could help with anything.
When I went there a Saturday evening they had 5 staff, only 2 of them were helping the customers. Other ones were texting on their phone, having a break or doing other tasks. I had to wait 30 min before being helped (after being ignored first by a rude staff member while it was supposed to be my turn), all of that to return my broken TV box for which I had an exchange voucher already. Pfeww !
Watch out for the moody/busy staff. If you're new in Switzerland and qualify to get a phone plan/contract, they might tell you otherwise out of the blue just to get rid of you in order to cope with their workload. If you're not completely sure they're telling the truth, ask for the manager and insist.
Chic
Really cooperative people to get you connected to the world. Always gives you the best advice in your favour. Highly recommended place.
Far too busy....long wait to see staff
Perfect
Very bad service