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Best Cell phone stores in Germany

Top Rated Cell phone stores

Top Reviewed Cell phone stores

Reviews

Super, fast and professional service. I can totally recommend it if you need to repair your device, they are Pro's 👍🏻
fast, cheap, friendly! replacement screen for iPhone XR was just 60€ and done within half an hour.
Fast, good, and reliable place. All reparations were at most in one day. Service is very friendly, space is clean and professional. I recommend!
Thomas Wangler
at 2024 Jan 16
Thomas Wangler
at 2024 Jan 16
Bin seit vielen Jahren treuer Kunde,mir wurde immer geholfen.
Sehr empfelenswert.
Janis Bäder
at 2023 Dec 14
Janis Bäder
at 2023 Dec 14
Unfassbar transparente und gute Beratung! Absolut empfehlenswert.
Great service! 30 min my phone was repaired for a really fair price, friendly staff I will definitely recommend
Alekh Anil
at 2023 Nov 01
Alekh Anil
at 2023 Nov 01
Great service. Got the sim and activated it the same day. Excellent customer service and the person explains everything nicely. Would recommend.
swati singh
at 2023 Nov 01
swati singh
at 2023 Nov 01
Good service. Very helpful and friendly. They explain everything in detail until each and every doubt is cleared.
Hans Stankowiak
at 2023 Oct 30
Hans Stankowiak
at 2023 Oct 30
Bin seit vielen Jahren treuer Kunde,mir wurde sehr geholfen, zuvorkommend& hilfsbereit.
kostas kapphs
at 2023 Oct 22
kostas kapphs
at 2023 Oct 22
Very well organised store, it has wide variety of smartphones and accessories. The staff is polite, and kind!
Totally recommend it!!
Fejiro Praise
at 2023 Sep 15
Fejiro Praise
at 2023 Sep 15
The costumer service extremely excellent, very friendly

my husband got his Nickel card from them it was very easy and they also helped him with his o2 sim card.

In general where helpful and very nice 👌 👍
Anil Kumar
at 2023 Sep 13
Anil Kumar
at 2023 Sep 13
I have a great experience with this shop. I got my o2 sim in very good price. Staff is very honest and polite.
Wonderful employees and very helpful. They clarified everything very well and they were amazingly supportive! Very satisfied with the service!
Manpreet Kaur
at 2023 Jun 27
Manpreet Kaur
at 2023 Jun 27
I have a great experience with this shop. I got my o2 sim in very good price. They also gave me free gift with o2 sim card. Staff is very honest and polite.
Peter Wegner
at 2023 Jun 26
Peter Wegner
at 2023 Jun 26
Super Service. Super Mitarbeiter
Ich bin sehr zufrieden und bin seit ewig Kunde bei diesem Geschäft. Kann ich einfach nur weiter empfehlen.
Thanks for your kind help. I sold 2 phones to this good store.Very quick and trustworthy direct payment. And he did every step when buying phones from me. He took my identification documents to verify that devices are not stolen to the security. I think this is good thing for the other side of being a customer. All devices are safe in here to buy. Thanks again. Excellent Store
took my phone to replace the charging port and battery. when I came to pick it up I found out that the charging port didn't need to be replaced but fixed / cleaned, so I paid less than originally agreed; got my phone back in 3 hours, super transparent and efficient service!
Dave Waldorf
at 2023 Jun 13
Dave Waldorf
at 2023 Jun 13
First when my Iphone 12 pro max's screen was broken, I brought to them and paid 400EUR to repair, everything seemed great, and the guy working there was super friendly. I got my phone the same day.

But apparently they did something wrong and strangely out of no reason the display dimmed and it wasn't possible to increase the brightness, as well as FaceID stopped working after 1.5 months. I brought my phone back to them for diagnostics, which supposed to be done in a day. It took a whole week, I was trying to call them they were just not accepting my calls, neither answering to my emails, and when I could catch them I was hearing a lot of excuses. Finally they told me that I should pay additional money (when on their website it was mentioned that it'll be under warranty) as something was damaged because of water, and it's not related to screen when obviously the problem was the screen and I had no incident with water as I'm working all day in the office. But still as I needed my phone back asap, I was like ok, do it. I paid 60EUR, they did fix only the screen without FaceID. Also after the last repair I noticed that my battery started to work so bad, so it's just working for 4-5 hours and goes quickly to 0.

Now It has passed 2 weeks and my phone has just got completely dead. The worst service I have ever got in my life.
The best phone seller in Berlin , Ahmed and Hammam are so friendly und so helpful , i can highly recommend it.
Matze Schnicky
at 2023 May 20
Matze Schnicky
at 2023 May 20
Freundlich und kompetent. Herr Löken nahm sich wie immer viel Zeit für uns. Top!

Leider wird im Shop seit kurzem keine Barzahlung mehr akzeptiert - dafür gibt's gar keinen Stern!
Christin Db
at 2023 May 15
Christin Db
at 2023 May 15
Bin schon sehr lange Kunde!
Ich wurde immer freundlich, schnell und unkompliziert beraten. Oliver ist ein klasse Mitarbeiter, welcher sich gerne Zeit für seine Kunden nimmt!
Empfehlung von mir! :)
I had a very perfect experience. Customer service is too notch.
Helped me with the procedures to take new sim for O2
Renjith K M
at 2023 Apr 21
Renjith K M
at 2023 Apr 21
I have given my mobile to glue my display which went off a fall. It took around 3 days to fix as the display got damaged while gluing back. But they replaced it without any additional payment. It costed me only 15€. So, economical.

Staff are freindly and they speak English. So, communication is easy.
Ahmad katran
Thank you for your help, was very friendly and flexible, I hope you have a good day
See you soon 😊
Tolle & freundliches Personal, toller Chef! Sehr zuvorkommend & hilfsbereit! Es wird ein mehr als sehr guter Service geboten, der rundum zufriedenstellend ist, ich kann’s nicht anders sagen! Gehe sehr gerne in den Shop & fühle mich immer gut versorgt. Auch wenn’s mal länger dauert
Sabrina Möllmann
at 2023 Jan 18
Sabrina Möllmann
at 2023 Jan 18
Wir sind seit es den Shop gibt Kunde, privat, als auch beruflich. Nie gab es was zu beanstanden. Im Shop Dinslaken wird man einfach freundlich, kompetent und vor allem ehrlich beraten. Wir gehen immer zufrieden nach Hause
Thank you Mohaned for being kind and professional and for fixing my destroyed screen in less than 15 minutes on 31.12, half an hour before the shop closes! My phone has been run over by a loaded 4x4 vehicle and no screen repair, before Mohaned’s, was as solid and functional. Plus, thanks for NOT just telling me that i have to buy a new phone, instead, like most of the other shops! It works wonders! Im grateful. Sharing good vibes for 2023!
Muhammad Waqas
at 2022 Dec 21
Muhammad Waqas
at 2022 Dec 21
I went to Mobile world for Mobile 13 pro max screen repairing. They repair my mobile with in 10min and very reliable price.

I do recommend to every one at least visit 1 time because they have unlimited mobiles options (I phone ,Samsung, e.t.c), accessories(all mobiles)and best thing they are making contract for SIM cards(o2 ) and Mobile Phones.

Last but not least they can speak multiple languages (English,Turkish,German,Hindi,Urdu e.t.c)
Nav Kaur
at 2022 Dec 08
Nav Kaur
at 2022 Dec 08
i am so happy happy with the service at Mobile world. Awesome customer service, Rates are so cool, would love to shop again and again. I would suggest everyone who lives Berlin must visit, they have variety of mobile phones,SIM cards, Phone case, and all Phone, Laptop accessories. Well done guys. Wish you all the very best. Thank uu very much mobile world berlin.
Went to repair my broken iPhone XR screen. The new one worked semi-well for a week, then dropped it from 10 cm, and the screen stopped working at all. They didn't want to repair it back.

At lest in case of XR screens, they change it for not original screens - be mindful of that. The colors look a bit different and the durability or the screens (as outlined above) is not even close to the original ones.

The prices are substantially lower because:
- they don't give you a receipt (at least I didn't get one)
- they don't use original parts (at least in case of my iPhone XR)

In my opinion, better spend EUR 30-40 more but do it legitimately, with original parts.
Great service and kind people!
Fixed my iPhone camera quickly and efficiently.
Very recommended
Dennis Siemonsma
at 2022 Mar 26
Dennis Siemonsma
at 2022 Mar 26
Pro's:
* Clean orderly shop
* Quick service, despite having to order parts initial repair was completed in 3 days
* Fair price
* Friendly staff

So why not 5*?

Issue: phone not chargin / turning on / wobbly contact.
2 identical phones in the household so easy to compare.

While picking up the phone for the 2nd time, the owner implied we broke the charging connector again by unplugging the cable correctly causing him to do the same work twice.

This was not the case we had not been able to use the phone at all after the initial repair and the contact felt loose on the very 1st plug-in attempt at home. While the other identical phone as well as our other phones using USB-C all worked fine using the same cables.

The way this was communicated while handing us the phone back left a bad taste and will be the reason for us not to use this store again.

It would however be unfair to give a low rating for this as the issue was in fact solved in the end.

*******

Picking up the 1st time, I assumed everything was OK when the show owner pressed a button a the screen lit up.

While on my way I noticed the phone wouldn't turn on properly and the screen kept going dark. It quickly went from 1% to 0% charge.
This is my own responsibility, as I was in a hurry I did not take the time to fully verify before leaving the store.

At home, I put the phone flat on the table and inserted the cable, the contact did not feel right it still seemed loose/wobbly like it did before the repair but at least the phone seemed to be charging now.
6 Hours later the phone had 4% charge.
The next day I was unable to turn the phone on properly it kept going off.

When I returned to the shop, the owner graciously agreed to have another look at it.
When I picked up the phone several days later the issue was indeed now fixed and the contact no longer felt loose when plugging in a cable.
I am SO impressed with the service at this shop!

I entered the shop upon recommendation with a "smartphone emergency" (my display had all of the sudden stopped working, and my microphone already had an issue before). I got a quote over the price for the repair, and then was told I could come back in two hours already to pick up my phone! I was also sent a personal reminder by email when the phone was fixed.

When I returned to the shop, only the display got exchanged. The shop assistant was honest enough to tell me that the issue with the mic had been easy to fix, and he insisted on only charging for the display repair, but not the mic repair!

He was patient enough to answer all my questions, and was kind enough to even offer me a new case on top as a gift (I instead chose something else :-) ).

I am very glad for the recommendation I got, and can only second it. Needless to say my phone is fully operational again. Top service both on a technical as well as a personal level!
Very competent and helpful service
Ramona Hacker
at 2021 Sep 25
Ramona Hacker
at 2021 Sep 25
After 5 years, the battery of my iPhone SE (1st gen) was not working well anymore and I was already worried I might need to get a new phone. Found this shop, called to see if I could pass by any time (I could), went there, took 20-30 minutes for them to replace the battery (waited there, was even offered some coffee) and put on a new protective sheet for the display. Paid less than 30 € for another few years of having my phone, three months warranty. Really nice guy, fast, professional, and good value.
Good offer but thay are doings something that i can't understand many mobile on your name but your not having these .
It is fake shop. They don’t even deserve 1 star. If you want to make your phone worse, go ahead.
Super good and friendly service!
Went there to fix my broken iPhone XS display. Was done in one hour at a very fair price, much lower than all the places I've checked before.
Will go there again, but hopefully not for a broken display!
Highly recommended!
This is the best phone repair shop in whole Kleve. My phone display broke and I got it replaced at the store. However due to manufacture fault it stopped working after one day. I went to the store and told what happened and the owner had no spare screens to fix it on a Friday. However he went out of his way to fix it with a semi cracked display till he gets the spare display on Monday so that I can at least take a call or reply to a message. Once the weekend was over I got my screen replaced and after three weeks of testing no issue has occurred yet. Fully satisfied with the customer service! Highly recommended‼️
Niklas Husten
at 2021 Jan 16
Niklas Husten
at 2021 Jan 16
Awesome! Not the first time they took care of my phone. I only went there to get my ear speaker cleaned. Stayed for a longer chat and was given the opportunity to warm up a little on a freezing day in Berlin. Great service overall and very friendly staff!!
Muhannad is the man for the job. Had a broken Galaxy Note 8 Display, and even though I was aware of the expensive replacement fee, he somehow managed to offer that same expensive display at a much cheaper price. Now I am in possession of a brand new device.
Thank you Muhannad and co.
They provide best service in town as per my feelings and i got discount by showing my student id.
Erika Braccini
at 2020 Mar 27
Erika Braccini
at 2020 Mar 27
This is so far the best Handy Reparatur I have been in Berlin! They are super friendly, they give you a honest opinion and can repair your device within a day. Also, in terms of value are very fair! Plus, they speak good English :) Highly recommended!
Sehr höflich und hilfsbereit ich kann wirklich weiter empfehlen
Super helpful and fast service, screen and frame repaired within two days for 50€, plus sim tray and screen protector for free.
issa yasin
at 2019 Sep 28
issa yasin
at 2019 Sep 28
They helped me fix my iphone screen..they were so helpful..you should definitely check them out..Good service..also they can speak in english,german and dutch
Rhavenna DePaula
at 2019 Jun 01
Rhavenna DePaula
at 2019 Jun 01
Amazing customer service and I will definitely be going back for all of my repair needs in the future!
Super friendly quick and helpful service!
Einfach ein Top Laden. Kann ich jedem nur weiter empfehlen. Sehr freundliches Personal und es wird sich für alles Zeit genommen. Gehe nie wieder woanders hin!
JINDUJUN REC.
at 2019 Apr 15
JINDUJUN REC.
at 2019 Apr 15
Very very fast & good service! Friendly staff as well, I’m more than happy :)
They fixed my screen and I could pick up my phone only an hour later. Also they replaced the battery for free. Top notch service!!
Great service, fixed the screen of my phone within 1,5h.
Ultimate place to shop mobile in Berlin.Handyexperten is situated in the heart of Berlin.Best phone's are available under one roof.The price are much relevant and the service is fair.The salesperson are very friendly and polite.Mobile phones, mobile accessories, gadgets are available rock-bottom.Great connectivity from U-bahn station.Must visit and share your experience about the store.
Excellent service, good price compares to all the other places in Berlin I've been. Repaird my ipad in one afternoon while all the other places will take days or weeks. I highly recommend this place if your iphone or ipad breaks down.
Telhin Crow
at 2017 Dec 26
Telhin Crow
at 2017 Dec 26
Hello, I was repairing my phone in July and now my phone doesnt work because of nothing. The new master who opened the phone said that 2 screws and a plate are missing. Also one of the screws is thread destroyed. I strongly advise NO ONE come to this shop and repair anything - you will pay more afterwards.
Excellent spot for random electronic repair jobs. They fixed a weird keyboard for me.
Sehr guter laden
Suci Zulkarnain
at 2017 Aug 10
Suci Zulkarnain
at 2017 Aug 10
Highly recommended!!
He help fixed 2 broken of mine already. The first phone i was trying to fixed to 3 different phone services but they can't fixed it. Finally this store could fixed it.
Sehr guter Preis, habe dort wegen totalen Glasbruchs mein Display gegen ein neues austauschen lassen. Preis 50 € für das Display und 10 € für die Arbeit. Sehr faire Preise wie ich finde 👍🏿
Der Laden an sich und die Mitarbeiter sind nicht sehr professionell. Ich bekam keine Quittung, Überweisung wurde nicht akzeptiert, nur Barzahlung. Aber bei dem Preis sollte man nicht meckern...
Super Team, super Beratung. Da weißt man noch wie man mit Kunden umzugehen hat. Einfach Top kann ich nur Empfehlen
Sehr nette Mitarbeiter kann ich nur empfehlen.

sehen uns bei meiner Vertragsverlängerung.

Vielen Dank !
Super Geschäft mit Super Beratung. Jederzeit wieder gerne. 5*