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Day 1 you think the team is great, helpful, kind, etc. I’m now 45 day post sale and this has been the worst, sloppiest team I’ve ever worked with. My guess is they are overwhelmed and overworked but you are basically handed off to a half wit assistant (in my case a Carmin Newman) who could literally not read and struggled to get anything correct. I constantly was triple checking what she said always to find out she was wrong, she would call me back to back even after I had repeatedly said I was in meetings. When I got my final paperwork it was all incorrect too, none of my numbers matched and they had sold a loan with no mortgage ins then tried to force me to accept mortgage insurance language the day I was closing. Sloppy Carmin kept saying this like “it’s ok to just sign it, we won’t charge it to you, we just need it to go like this to the approved.” Huh, that’s mortgage fraud? Fortunately my incredible realtor stepped in and got the language removed. Then, after they sold my loan immediately (so it’s clear they can’t even be trusted to get you the best rate) they didn’t pass any of my info correctly to the new lender. When I asked this team for support, sloppy Carmin immediately replied that my payment wasn’t due for another month. I asked her again to confirm that and she says “oh ya, my slip up.” Still haven’t been able to make my first payment.
Aaron Young
at 2023 Jul 06
Aaron Young
at 2023 Jul 06
they do late work , don't get back to you when needed , doesn't do paperwork i. time waits till last minute to handle things , And after they got the money they left and went on vacation when they supposed to be doing the closing for the house close next week this are so unprofessional
They got me the best rate possible in this economy. Thank you for going the extra mile!
j g
at 2023 Jan 08
j g
at 2023 Jan 08
***STAY AWAY FROM SPECTRA CREDIT UNION***This company is a complete clown show. They apparently took over other lending companies and didn't tell anyone THEY are the new lender. They call you with a strange unknown name, but won't say who they took over. I think they are Purposely acting like scammers so you block them, and then jack up your credit and fine you when you miss your 1st payment. VERY SHADY COMPANY
Website says it opens at 8am. It's 8:15 am and doors are not opened. There are no operational hrs posted on their doors.
Dave Kelm
at 2022 Jan 16
Dave Kelm
at 2022 Jan 16
The Washburn Team recently helped us finance a new home and we can't recommend them highly enough. Incredibly responsive, incredibly clear and transparent, incredibly helpful - we could not have had an easier experience. We'll be actively recommending Chris, Charlie, and the team.
TK C
at 2021 Dec 04
TK C
at 2021 Dec 04
Chris Washburn made the complicated loan process clear and easy for me, a first time home owner. He was conscientious about getting the best rates for me as well. Chris answered all my questions promptly and we met a very tight timeline to close. It was a smooth process and I am extremely grateful.
Chris Washburn, Jeff Morelli, and Charlie Asmar were amazing - answered every question we had immediately, no matter how small, and spent ample time walking us through the process as first-time homebuyers in DC. One of the best parts for us was their willingness to run the numbers on many, many listings we were interested in, with amazingly quick turnaround. When it came time to prepare our offers, they sent the preapproval letters we needed on a moment's notice - including late nights and weekends. They were very responsive and communicative throughout the entire process after our offer was accepted, all the way up to a successful closing. If you're looking to buy in DC, look no further than the Caliber team. We love our new home and can't recommend them enough!! Thank you all!
Matt Gilday. A vice president of First Savings Mortgage, went above and beyond with my underwriting process. He answered all of my large and small questions with layman terms and really made the whole process of financing a new home a joy. 100% recommended for anyone who doesn't want to feel like just a number.
This is my first foray into home ownership. Chris Washburn and his team helped me tremendously by easing my anxiety about the process of obtaining a home loan at a reasonable interest rate. They were excellent in communicating with me at key stages of the complex loan application. Chris and his team came to me highly recommended. So far, they have lived up to their reputation. I have no hesitation recommending them to other prospective home buyers.
We worked with Adam on the mortgage of our first home. He helped us understand all the steps of the process and always got back to us to clarify our questions. He was able to give us the best rate in the market. The First Washington Mortgage team made the process was very smooth and stress free. I highly recommend Adam and the team.
Hillary LeGrain is top notch. She is knowledgeable, helpful, patient and responsive. She was with us through the mortgage process and was able to turn things around immediately which is key in such a competitive market. She was able to close in two weeks, which made us even more competitive and it’s rare that a lender is able to guarantee a two week closing. If your looking to be competitive in the DC market, make sure Hillary is on your team. If you’re looking for a mortgage, be sure to call Hillary. She also came highly recommended by several agents.
This is the second time I’ve worked with Chris Washburn. With my experience with various lenders, I realized how much difference it could be when working with a good lender and versus a mediocre ones. Chris and his team is unbelievably responsive, thorough, and an outstanding communicator. I always know exactly what’s going on and how the process is unfolding. On top of that, both times I’ve gotten good rates! The system of Caliber is intuitive and easy to use. When the market is hot and there are competitive offers for bidding a house, Chris’s faster underwriting timeline is great competitive factor. Overall it a very smooth process from start to finish and I would absolutely recommend this team.
My fiance and I had a terrific experience working with the Washburn Mortgage Team during the purchase of our home. Our point of contact, Charlie, was incredibly informative every step of the way and made sure we had all the help we needed. He also made sure we got a great deal and we felt extremely comfortable throughout the entire process. I could not recommend this team with any higher regard!
Will Williams and the team at First Washington Mortgage have been wonderful to work with. As first time homebuyers, Will took the time to walk us through the process in detail with great patience.
The team is very responsive and accessible, staying in constant contact via phone, email and even text.
We had no doubt that Will had our best interest in mind. He worked to get us a great interest rate, and an even better one when we refinanced two years later. He’s extremely knowledgeable and professional. We would highly recommend Will and First Washington Mortgage to anyone looking for top notch service!
Jennifer and Scott S.
Had a fantastic experience with Kim C on the closing of our home and refinance. She clearly communicated what was needed for the process and this made for an easy transaction!
I have used them a few different times and was very impressed with the professionalism and timeliness.
Will Williams and his staff at First Washington Mortgage made this one of the easiest refinancing my wife and I have ever done. He was very professional, detailed and communicative as to what they needed from us, when things were going to be completed and ultimately when our closing was scheduled for. The closing was completed at our house and took about 30 minutes. Will and his team helped us save over $300 per month. I am an insurance agent and will be and would definitely recommend First Washington Mortgage to anyone of my customers looking for a new mortgage or refinance. My wife and were so happy with them that we recommended them to her parents and they are going to look at refinancing with Will and his team as well. Thanks again for everything.
So shady, don't trust these people. They (Adam and Co.) screwed over a buyer, spewed straight lies, and were totally incompetent when "attempting" to close a loan for a legitimately qualified buyer. It was abundantly clear they don't care about the sellers and buyers impacted by their actions (or lack thereof). Once the buyer jumped ship from this joke of a company and went to a REAL company, the loan was closed in FIFTEEN days. Maybe if Adam spent less time at Terps games, this loan would have closed. You are not a priority to this company. Treat yourself better and look elsewhere!
They are not trustworthy. After giving a "clear to close " as the families involved were packed in there moving trucks ready to drive to their new home and was told by this LENDER that the LENDER made a mistake. Neither family was compensated for their loss. DO NOT USE THIS LENDER
Chris and Jeff were awesome to work with. Not only did they keep me in the loop every step of the way they also took the time to explain the entire mortgage process. Chris should teach a course on the mortgage industry, he is patient and thorough. I have used them 3 times so far and have recommended them to my parents, many friends and clients. I would highly recommend the Washburn Mortgage team to anyone looking to purchase or refinance. I value a company that services their own loans. It means a lot that I know I can make one quick phone call to get an answer instead of getting transferred 5 x before I get to the person that can help. I felt very comfortable and know I got the best rate with the best customer service! I highly recommend this mortgage team!!
Hang Liu
at 2019 Jul 02
Hang Liu
at 2019 Jul 02
Chris Washburn and the entire team at Caliber are simply outstanding. They were extremely patient in walking me through the ins and outs of the entire loan process and gave me a great rate on my mortgage. Their business also carried a well deserved and highly regarded reputation among many of the real estate professionals that were part of my transaction. I would strongly recommend their services to any prospective homeowner.
Great Jones Capital was a truly awesome lender! They were always (and I mean always) available -- nights, weekends, early mornings -- to move the process forward, answer questions and respond to emerging issues. The loan terms were great, way better than I expected. It was a great partnership and I am looking forward to working together on future projects.
This is been a very lengthy process. 1st my loan was late. My first draw was late. And my second draw is wrong. Through all of this Jordan has been very nonchalant about help and assisting. Will not answer phone or call me back. Will not respond to emails. Very unprofessional!!!!. They made Great money from my deal and I'm treated like scum!!! Will never do business with them again or Recommend!!!! Still trying to get my second draw correct with out Great Jones's Help (Jordan). What a cluster! I WISH THERE WAS a No Star as a choice.... As I'm Completely Unsatisfied as a Customer! This is my first review of any company as a 1 Star review just so you can understand the Frustration I'm Dealing with. I hope this will help someone else not go through this as I did.
Sophia Ahmed
at 2018 Dec 14
Sophia Ahmed
at 2018 Dec 14
Jordan closed the loan in 7 days!! He showed great attention to detail, the company (Great Jones Capital), has a unique and personalized service and they mean what they say! Not all loans or buyers will ever be the same, Jordan understands this. He demonstrated creativity in closing the loan, that was otherwise difficult to close with other lenders. Again, only 7 business days to close the loan, he made this happen for us. Three previous lenders promised to deliver and no one could deliver! Thank you, Jordan at Great Jones Capital, you have a client for life. We will refer you to others without thinking twice!
The team at Great Jones was absolutely fantastic. They closed my deal in 3 business days and made the loan as flexible as possible. I loved working with them and look forward to doing lots of deals with their team.
Jeff Darrah
at 2018 Jun 22
Jeff Darrah
at 2018 Jun 22
I’ve worked with them on a few deals and they close quickly at the terms quoted.
The team at Great Jones was absolutely fantastic. They closed my deal in 3 business days and made the loan as flexible as possible. I loved working with them and look forward to doing lots of deals with their team.
Nina Damato
at 2016 Jul 01
Nina Damato
at 2016 Jul 01
Absolutely fantastic group. They were easy to work with. Super quick turnaround. I look forward to working with Great Jones Capital on many future deals. Highly recommend!