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Best Sportswear stores in United States
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Top Reviewed Sportswear stores
Island Pursuit
Foot Locker
Champs Sports
JD Sports
Foot Locker
Journeys
Banana Republic
Banana Republic
Foot Locker
JD Sports
Athleta
Champs Sports
Reviews
Savannah JUST hung up on me!! She & Lizzie always play LOTS of games with me; like they're children. Thank God I don't need to shop here. I will start shopping at other places similar to Atheleta. There's a VERY petty crew that works for them.
I reminded Savannah that she hung up on me and she refused to apologize the first couple of times that I said it to her. She kept asking me what do I want!!!!!
Janet is extremely professional but wasn't there.
I reminded Savannah that she hung up on me and she refused to apologize the first couple of times that I said it to her. She kept asking me what do I want!!!!!
Janet is extremely professional but wasn't there.
My go to place when shopping for that easy, laid back coastal style shopping. Island Pursuit at St. Armands Circle is the spot for guys hunting down cool resort wear. They've got everything from stylish shirts to beach-ready shorts. The staff's chill and helpful, making shopping a breeze.
Island Pursuit in Sarasota is a resort wear paradise. With a curated selection and friendly staff, it's your go-to for coastal fashion.
Island Pursuit at St. Armands Circle is the spot for guys hunting down cool resort wear. They've got everything from stylish shirts to beach-ready shorts. The staff's chill and helpful, making shopping a breeze. If you're after laid-back coastal style, this place nails it.
Had sales going on slow service but nice and friendly
Great place, good fair prices always a newest drops and good different selections.... Shoes, Boots, laces, tee shirts too. Hoodies exc...
Worst customer service ever! The minute I walked in and the employee realized I had an online return, she became dismissive and yelled for another employee across the store to go help me. This second employee literally sighed and seemed extremely annoyed that she had to walk over to the register and assist. I have been an Athleta fan for years, and even have the Athleta Master Card to earn the extra points when shopping. Will not be visiting this location in the future. Sadly, this is the second time this store's service has been anything BUT pleasant.
I was extremely disappointed with my recent purchase of a pair of shoes at this store. I only wore the shoes once during my vacation and noticed that one shoe was smaller than the other, despite being the same number of size. It was incredibly uncomfortable and I was forced to buy another pair of shoes for the remainder of my trip. Upon my return, I attempted to return the shoes and express my dissatisfaction with the product. However, I was informed by the staff that the shoes had already been worn and therefore, could not be returned. Furthermore, they didn't offer any vouchers or gift certificates to rectify the situation. I am highly dissatisfied with this experience. I waste too much money on a pair of shoes that don't match, and I am unsure of how to proceed with this pair of shoes.
They gave us the pair that different size on each shoe. We tried to exchange it, I tried it on only one time and they said that "we can do nothing with it since you already wore it, I'm sorry!"
Do not buy anything from them because they will not make it right in the first place!
Do not buy anything from them because they will not make it right in the first place!
Should have known when I walked in that I would walk right back out. Didn't have my size or anything close in the style I liked
I had an awesome experience shopping with J.D sports. Their prices beat other major retailers. They also keep stock it's rare you can't find the size or color you are looking for. Shipping is prompt I received my package 4 days earlier than the estimated free shipping date . It included a free return label if needed. Notifications are very informative & consistent. I also had to call about an in-person exchange. The customer service representative was very helpful he didn't mind guiding me in the right direction verse most treat you like it's self explanatory on the app or you should know. Last but not least returning items was simple along as it was within 45 days of purchase and product In original packaging containing no damage. Adding you can return or exchange with your local Finish Line as well. I hope this was helpful for everyone.
I recently visited foot locker in Kenwood mall in hopes of finding a new pair of shoes, but unfortunately, my experience left much to be desired. From the moment I walked in, it was evident that customer service was not a priority at this establishment.
First and foremost, the wait time was utterly unacceptable. I spent a frustrating 45 minutes manager savannah and employee Patrick was so slow and rude. they have to learn customer service skills.As for the customer service, it was virtually nonexistent. When I finally managed to flag down an employee, they appeared irritated by my presence and lacked basic knowledge about the products they were selling.
Furthermore, the overall atmosphere of the store was unwelcoming and chaotic. The aisles were cluttered, making it difficult to browse the merchandise, and the lack of organization only added to my frustration.
My experience at Foot locker was nothing short of disappointing. The extensive wait time, coupled with the apathetic attitude of the manager and the poor customer service, has ensured that I will never set foot in this establishment again. I urge others to think twice before patronizing this store, as their disregard for customer satisfaction is truly appalling.
First and foremost, the wait time was utterly unacceptable. I spent a frustrating 45 minutes manager savannah and employee Patrick was so slow and rude. they have to learn customer service skills.As for the customer service, it was virtually nonexistent. When I finally managed to flag down an employee, they appeared irritated by my presence and lacked basic knowledge about the products they were selling.
Furthermore, the overall atmosphere of the store was unwelcoming and chaotic. The aisles were cluttered, making it difficult to browse the merchandise, and the lack of organization only added to my frustration.
My experience at Foot locker was nothing short of disappointing. The extensive wait time, coupled with the apathetic attitude of the manager and the poor customer service, has ensured that I will never set foot in this establishment again. I urge others to think twice before patronizing this store, as their disregard for customer satisfaction is truly appalling.
I love that Athleta makes quality clothes that are comfortable and can be worn for work or play. Today I got some great pieces, but even better customer service from Emma, my fitting room attendant. Emma was super helpful and had a great positive attitude. Emma made my good shopping experience great.
Please don’t go to this store at all. The employees are so unfriendly and rude. My experience is so devastating there. I went there to buy shoes but their employee named Zack was so unprofessional and rude. I complained to the lady manager and she acted like she was so scared to that person. It’s absolutely rubbish…
Terrible service from the staff, you ask them to show you a model in some size and apparently that bothers them. I think that if you don't like the work, don't go, I have bought several times in this store but because of the attention I have received lately I will consider returning
I don’t normally review stores in a mall because they can get so busy and I don’t ever want to put a bad review for staff who can’t always control the environment. I am breaking this rule because I had such a positive experience with Deja who greeted us with an amazing smile, positive attitude and was ready to help. I forgot the name of the product I saw online but when I described it Deja knew exactly what it was and brought me to the rack and helped me find my size. All of my questions got answered and I felt like even though it was a busy Saturday right after Christmas, everyone at the store was professional and on top of it! The store was very organized and clean which was saying a lot for a busy Saturday during the holidays. I’m so impressed! Deja could sell me anything at this point I trust her judgement completely!
Clean and organized store. I walked in early in the morning on a Saturday and the manager told me they don’t accept alterations on weekends. Kinda made it seem like they were doing me a favor when I bought from this brand in the first place. If you don’t want to feel indebted to the service staff then I recommend shopping at Lululemon instead. Charging the same price as Lululemon but the service attitude is not as good.
I gave an average rating since they did ultimately take my hemming job. However I was never contacted when it was done- I had to do a little guess game on when to pick up.
I gave an average rating since they did ultimately take my hemming job. However I was never contacted when it was done- I had to do a little guess game on when to pick up.
This about the customer service we just received, which was unacceptable. A young guy with starter dreads or braids was very rude when we asked for additional help on a different size shoe. His response was “I don’t know if we have that size, you’ll just have to look and see for yourself.” All this while waving his hand like he could no longer be bothered. What happen to customer service…? Never coming back to this location.
Friendly fast service. I like their new system. Makes things go a lot faster as you shop. Staff is more available to help! Very attentive. Sometimes it’s hard to keep staff, and when their short handed they manage to do their best!!
Called on the phone today they were pretty rude extremely unhelpful just ordered two pairs of shoes from another company don't waste your time here didn't even get the girl's name don't even care at this point
I had a somewhat complicated return today and Kamrin took care of everything. I was anxious and trying to figure out two online orders and two in store orders/returns exchanges I had done. Kamrin was so helpful and knowledgeable about the Athleta return process and she was able to resolve it all, with excellent customer service and communication skills. Thank you, Kamrin — I really appreciate you!
Great customer service and hassle free shopping
Newly remodeled! Looks amazing!
Got help right at the entrance. I knew what I was looking for so it was quick - had my size in stock.
Had a line, but nothing crazy.Got myself gorgeous pair...
Had a line, but nothing crazy.Got myself gorgeous pair...
This store is situated at Kenwood Towne Center, a great location. The merchandise was above average in quality. However, the appearance was less than inviting and the customer service lacking. (For example, four salespersons were available, yet I was forced to ask for assistance.)
Went into the store Saturday and asked the man who was working a simple question. I was shocked at how rude he was. I wont shop there.
It is a store that we all know. So I don't have much to say. I can only say that the treatment was very pleasant. They were very kind, patient and very attentive.
It is a store that we all know. So I don't have much to say. I can only say that the treatment was very pleasant. They were very kind and patient.
I had to go to the store 3 times yo get a package that was shipped to the store. CHAMPS ON LINE horrible
Good selection of clothes at reasonable prices - as you would expect from Banana Republic - but with surly young staff who seemed to be trained in not liking anyone over 50 years. Or perhaps annoyed that you chose to bother their Facebook time instead of buying online.
I came into this Athleta because of the decent reviews. But I had the most unpleasant and disappointing experience. Needless to say, I’m no longer a customer.
When I first entered the store, I was carrying some clothes I’m planning to return from an online purchase. The clothes sounded off the sensors, so the store associate by the store, took my bag without asking and took out all of my clothes one by one. I understand the sensors went off and I think it would be fine if she had asked first. After checking everything without permission, she then asked what I came in for. Overall she wasn’t friendly.
At that time another associate came to help, but she wasn’t able to help me for what I came in for. I came because a pair of leggings I bought a year ago started coming apart. An online rep told me the store could evaluate it and possibly give me a refund regardless of purchase date. However, that’s not what I was told in the store. So I’m getting different information from athleta, I wouldn’t have came into the store if they weren’t going to help me as promised.
In addition, I now know that their leggings do not hold up for just one year.
When I first entered the store, I was carrying some clothes I’m planning to return from an online purchase. The clothes sounded off the sensors, so the store associate by the store, took my bag without asking and took out all of my clothes one by one. I understand the sensors went off and I think it would be fine if she had asked first. After checking everything without permission, she then asked what I came in for. Overall she wasn’t friendly.
At that time another associate came to help, but she wasn’t able to help me for what I came in for. I came because a pair of leggings I bought a year ago started coming apart. An online rep told me the store could evaluate it and possibly give me a refund regardless of purchase date. However, that’s not what I was told in the store. So I’m getting different information from athleta, I wouldn’t have came into the store if they weren’t going to help me as promised.
In addition, I now know that their leggings do not hold up for just one year.
Good selection of men's clothing. A little expensive.
I had a bad experience because they don't honor the offers they claim to have on the prices of certain items.
Eddy provided a world class customer experience here. I told him what I was looking for and he went above and beyond to ensure I got everything I needed and provided great feedback throughout my experience shopping here. I was completely blown away by the level of customer service I received, thank you so much Eddy, you are the best!
Love dropping by here every time I go to Armand’s Circle. They stock my favorite tennis gear (IBKÛL) so I typically don’t leave empty handed! Always staffed with friendly gals.
Will probably never purchase anything from here again. The 30 day return policy is a bit ridiculous when you don't live close to the store and order online. The staff weren't really helpful with returns. Would recommend going to other stores.
A store manager was very helpful with finding me a deal on work style shoes I found online but were not in store. Not only was she able to ship to my house in 2 days, she also got me the shoes cheaper than I could find them online! Thanks for the great service
Went in on a Tuesday afternoon around 1 pm and wanted to buy a pair of air forces. Stood there trying to get the attention of one of the three employees. No one helped. The two girls working the register were too busy having a conversation. Never got helped so I left. Tried to get there attention multiple times and was just stared at while they went back to their conversation. Sorry I bothered you guys. I’ll take my business elsewhere. Worst customer service experience I’ve had honestly. I get it, its retail, but there were only 2 other customers in the store
My son loves this store but they never have anything in his size. He has a large foot so it would be nice for him to at least have a shoe in his size to try on.
Worse store ever, no one ever pickup the phone and when they do, they hang up before you can even speak. So if you’re looking for a good customer care let me tell you they don’t. First and last. Walk in if they don’t have what are you looking for, better try somewhere else. Don’t bother ordering from them. Well that was just my experience with them, you may have better luck! 🥱
What a gorgeous store! And the employees were so kind to me. Their resort apparel selection is quite large. I left their with beautiful off it’s for the whole family!
It’s ok I like the shoes I bought sneakers for school, but I didn’t like the girl with the black long hair she looked at me funny I find this discrimination I felt unfortunately uncomfortable
Customers service was next to none. I asked about the name of a certain shoe that only came in men's that my wife wanted. They all told me they didn't know. They could have simply went to the back an looked on a box so I could find them online. No help what so ever!
I will never buy a Pair of Jordan from JD anymore 1st time buying university blue 13s $215.00 my blue was faded and i return them for another pair 1hr later the same day just to get 1 good shoe and another faded blue but the customer service is cool but I'm kinda shock they selling shoes like that to much money to have that problem really check yours shoes before leaving store
Not Open To Public Don’t waste your Time It still has being open yet 01/01/2023
I went here to pick up an order I had put in online, I went to the register the woman working was a very lovely employee, she asked another woman working if she was able to see if my order had arrived. The one who looked for my order had been back there for about 15 minutes, She was either looking very hard or not at all. when she came back she had told me my order was not there, I asked if she knew when it would be there and she said no. I also asked if it was in stock which i had seen with my own two eyes that they were indeed in stock, at that point i just left because i was over it. She gave me a very low energy response with every question i asked, no words, just head shakes. I have never worked at a foot locker but i’m sure it’s not extremely difficult to help and employee by checking on the order status, it was all i even cared about. All I wanted to do today was get my boyfriend gifts so that he could have a Christmas, but what I got was no gifts and $200 gone, can’t even refund my order to get him something else. I make about $300 a paycheck and cannot afford for these things to happen just because an employee doesn’t feel like doing what they’re supposed to do.I personally feel it is essential for companies and employees to help customers with needs. Please do better, you get paid to work, not to be disrespectful for no reason.
Beautiful store; great service and beautiful clothing however; their clothes are made for flat tall skinny people. Definitely not for women with curves and chest
The girl with pink hair is super freakin rude someone needs to fire her
Extremely helpful, knowledgeable and friendly. After helping me find the right chinos, they reserved them in a nearby store as the color I wanted want available. They expected I wouldn’t make it before store closure but I did and will take these pants with me to Singapore. Thanks folks!
The employees there are awesome. Very helpful and friendly!
Really helpful friendly service. I've bought shirts, jackets and other outfits in the past. Just seems a bit more approachavke than the Copley store layout.
Has a great variety of shoes. All the staff was super helpful including one named Ari I believe her name was. She helped me find sneakers for me and my whole family even though the store is really busy. I will definitely return.
Not so many shoes in store but if you go online and order it is better and u could pick in store
Be careful!!
Everything is good except for the part where the employees try to sign you up for the membership without telling you about it. They ask you for your number and your email as if it's a part of the transaction. I had to ask the girl why she needed my number and email.
Everything is good except for the part where the employees try to sign you up for the membership without telling you about it. They ask you for your number and your email as if it's a part of the transaction. I had to ask the girl why she needed my number and email.
one of your workers was very rude went in the store he just stared at me and I needed help mind. His is a kid and is very rude. Usually like champs will never come again and he sells shoes on the side he’s name is Julian.
To the 3 girls working on Saturday, March 26 around 6:20 pm. Do better! As a person, as an employee, as a customer service rep. My parents, 6 year old and 6 month old showed up. We asked two see 1 pair of glittered vans for a baby, which didn't seem to fit, but my daughter asked for food. So as I make her a bottle I also asked for a pair of white converse. Granted, I should of waited for her to eat, but I have impatient 6 year and was trying to multitask. I made the bottle and told her I would put them on my daughter when she finished eating. She immediately went to her two coworkers and told them to keep an eye on us. They all look at us and from that second on kept an eye on us at all times. She should have been more discreet. She saw how I was struggling and she instead insinuated I was going to steal the shoes. I fed my daughter, tried the shoes on her and gave them back. As soon as I have them back, they couldn't open them fast enough to check. I grew up in West Covina, so Journeys is a place I have bought shoes from for the last 15+ years. I have so many memories of this place while I was in high school, now all I will remember is this experience and will never buy here again. Oh to top of off, a Dad asked for blue baby Crocs and one of them told him that Journeys kids had better selection. The guy told her, ok but I still want to see the shoes lol so maybe they shouldn't sell kids shoes. Shame on me for not going to the other journeys.
I was very disappointed shopping with JD Sports online as I have been a customer for years. I placed 2 separate orders for my children's Christmas gifts and they both got canceled at the last minute. Ruined my Christmas surprise . Customer Service response was sometimes the systems run slow and is not showing the accurate items online. I will not be purchasing any items online any more. I have never had that issue with any other shoe store.
I purchased birthday gifts for my brother at the store. While ringing out the lady offered to sign up for the rewards to get a discount so I did. They said not to worry you can pay this right now so it pays off the credit card but u can get the deal this way. I payed in store and since have been told I haven’t paid. Now my credit has been negatively affected for the fact that essentially they are charging me twice. I’m over this back and forth and would never visit this store or any banana republic again
The store is cool, the manager not so much. She wasn't pleasant when I purchased two pairs of Jordans. Acted like a gatekeeper of sneaker culture.
Stopped in to exchange a purchase I made online. The sales lady asked if I needed help as soon as I walked in the store. I told her I needed to exchange a pair of shoes I bought online for a smaller size. Great customer service from the sales lady as well as the store manager who processed my exchange. I got the size I needed and I LOVE my new shoes! Shout out to the JD Sports staff for making my experience a pleasant one! I will definitely shop here in the future!
Sales person was helpful my son got the style he wanted and she laced his shoes for him.
Went in and was greeted by friendly and helpful staff members. I absolutely loved working with Josh. He was incredibly helpful, friendly and knowledgeable. He’s definitely the type of person who could pick out a good outfit out for you depending on the event your attending or whatever your needs are. Cheers to you my friend && thanks for the help, I love my blue dress!!
Entrepreneur in dedication of my skills,productivity to develop scales,continually improving 👍.
Waaay to curated--loosen up a little, BR! Would it kill you to have that shirt in three colors instead of only two?
Great Clothing Store on St Armands. Wonderful selection of both Ladies & Men’s clothing, accessories and other cool items. The staff is helpful and friendly. Great experience.
Manager not friendly and also scolding employees in front of customers..
Store manager helped me with two pairs of shoes that never got delivered. They are much better than the store in Pasadena. I appreciate the service.
I went is to find some exact nikes.. found them, but they ran too small, it's was the biggest size they had. After all, I was pretty upset given the run around. In conclusion one employee seen that I was determined to find this pair of shoe my size, she made it happen by upping the size in women and matched my size. Thank you foot locker!
I do all my shopping online and have for over a decade now. Going in to buy my son some sneakers he wanted, young lady in footlocker was very pleasant. She searched for every size 15 she could get for my son. He bought 2 pairs and we are satisfied customers. I did not know these self tie via app and you can change the color, technology wowzer!
Everyone at this Banana Republic is always very attentive and helpful, however today Stacey really went above and beyond to help us remedy something with a previous purchase and we are very thankful! The store is always very clean and organized and overall we normally have a good experience at this location.
This is a great place to buy shoes and clothing. I went there on a Tuesday and they were really busy. Of course if a place is busy then know it would take some time to get helped. But to my surprise they helped me out in under 4 minutes. The workers there were super nice and helpful!
Elizabeth is awesome! Convinced me to buy a fourth pair of shoes for myself, even though I should of left with three pairs only lol.
Everyone working tonight were awesome and very helpful!!! Great customer service. Thank you.
Everyone working tonight were awesome and very helpful!!! Great customer service. Thank you.
Great sale, staff was friendly and following the health procedures
I found my ADIDAS shoes and a clearance tank top for me.. I love them both
Walked in and saw a couple of shoes on sale. I walked out with 2 pairs of Nike for $39 each.
Best clothing period. My go to store although I usually go to the one in Maine..
I'm so upset I didn't catch her name yesterday, Latina woman with the long ponytail, exceptional customer service in helping me find comfortable work shoes. Thank you my friend and thank you Newpark Champs!
Good customer service and good deals going on right now
The workers were quite helpful and had a great attitude!
Finish line is great. But there was only one person who was willing to help me. There was a girl who literally saw us then just went to the mirror and started fixing her hair. Still love the store but maybe not the service. Only the one guy who helped me.
A business that claims to have something posted as FCFS then decides to do an "in store raffle". Stay clear of this business and others like it. Finishline is just like any other resellers on the market, stop marketing yourself as a "reputable business" and just open pop up shops in flea markets. You would get more respect from the community that way.
Champs runs two for one deals on a lot of their cargo shorts. Two shorts for 40.00 dollars plus tax! Similar price as old Navy and Target but way better quality! These specific shorts are great because they have drawstrings that allows for flux of weight... Really nice because the males in our family loss weight in the summer and typically gain a little over the winter and holiday season 😁
The sales people at this location we're helpful and friendly..Thank you!!
This brand new location has a clean and modern layout with a great selection. Everything from gym to office to swim is covered here. Athleta Girl is offered, as well. Nice checkout island set in the middle of the store for paying quickly. Dressing rooms are large and brightly lit for a pleasant try-on experience. Pieces can get pricey, but there's always the sale rack!
I really liked this store ...customer service is good they don't carry large sizes in shoes so they order them for us and ship to our house for free in 2 days we get them
I had an amazing customer service experience at this Banana Republic location, when I wondered in looking for shopping help late on a Tuesday night. I had a job interview the next day, and was desperate for a suit. Despite it being an hour until the store closed, Dan, who I think is the store manager, went above and beyond to help me select an outfit for the next day. He chose countless combinations of camis, blouses suit jackets and pants to try on, gave me frank and honest advice about how they looked, and worked within my budget. I used some of my rewards in combination with the friends-and-family sale to walk away with everything almost 70% off. A stunning necklace topped off the ensemble. Thanks Dan!
Customer service delivered to a customer may not solely be about the accuracy of a piece of information. Customer service which contributes to a positive customer experience also includes delivery of the information and how the staff communicates with the customer.
The condescending tone and attitude posed by the staff toward my friend returning an item was thus unacceptable and unprofessional. The staff also simply rejected my friend’s request to speak directly with me to clarify the purchase records without any reason for the rejection. Please do not assume that the system is always correct. More importantly, never assume that the customer knows how the system should work, for that is a requirement for the staff, not the customer.
We would appreciate the store’s efforts to improve its way of communicating with the customer in a more professional manner.
The condescending tone and attitude posed by the staff toward my friend returning an item was thus unacceptable and unprofessional. The staff also simply rejected my friend’s request to speak directly with me to clarify the purchase records without any reason for the rejection. Please do not assume that the system is always correct. More importantly, never assume that the customer knows how the system should work, for that is a requirement for the staff, not the customer.
We would appreciate the store’s efforts to improve its way of communicating with the customer in a more professional manner.
The cashier was very rude and tried to tell me that my street isn’t spelled correctly. We were ordering shoes because they didn’t have them in my size. Good shoes and good quality just terrible customer service. Come in and you see they are just laughing and goofing off and when you ask for help they are annoyed.
Received 3 warrior jerseys as a gift for my 3 kids. Went to store to exchange them as the size wasn’t right. It was 8 days outside the 30 day exchange window, but all I needed was a different size they basically told me not only that I can’t. But since it’s on sale they will only look at current price, even though I had the receipt clearly showing the price paid. All I was looking for was an exchange in size. There is a reason stores are slowly going out of business and people are moving to online shopping, is what I said to the person helping me. And she said yup, we don’t need you in the store either.
Got it. Thanks
Got it. Thanks
I wish they would remodel this banana republic to their newer concept. Love their clothes and own lots, but I am never inspired by the displays here. I always go in when in the mood for a new outfit but leave empty handed.
Friendly service. Always have what I need!
Kim and the other girl(forgot her name I'm sorry) they were super helpful and very knowledgeable about shoes and what I was looking for. Also I was jealous of Kim's confettis. I'll see you for the all star launch
They have a good selection but you can usually find the same shoes online for cheaper
Everybody that worked there was nice, besides the one girl that works there with black hair and tattoos on her arm. She was rude, and her customer service was horrible. I believe her name was Angie. I asked to see a shoe in my size, and she completely ignored me. It took four times of me asking her for her to not still ignoring me. And when she rang me up she was completely rude. I believe that they should get rid of her before they get more complaints.
I was looking for something different besides the same old styles you find at the mall and department stores and walked into this great men's store in St. Armands Circle in Sarasota, Island Pursuit. They had a great selection and variety of name brands. I bought quite a few shirts from Bugatchi, Quicksilver, Southern Tide, Vineyard Vines, Kuhl. I would highly recommend this store and the staff was very helpful.
Very very bad experience at this location. On June 2 of 2014 I placed a order on a pair of shoes that they didn't have my size available in the store. I was told that it would take about 5 to 7 business days to arrive. Today June 11th, I called to see if they had come in yet. The employee simply responded with that she hadn't seen any orders come in today. Told me that they would call me when my order arrives. Then immediately hung up on me. She didn't even asked for my name or how many days it had been. So how is it possible that she can tell me they weren't in yet.
So I proceeded to call customer service to find further details. I gave them all the information requested and they told me that it was delivered on Saturday June 7th. They then put me on hold to call the store to see where my shoes were. I was on hold for about 10 mins when the representative then told me that they couldn't find them in the store. She stated that it was possible that my order could have been delivered to Foot Locker. She told me that she would try to get in touch with Foot Locker if they had received my order. She also told me that in the meantime, I could go into the store and either get a refund or have them re-order them.
I took her suggestion and went to the store. At the store, I asked them if they had located my shoes. The girl that I spoke to on the phone with my initial call was the one who was servicing me. She asked me for my name, then proceeded to head to the back of the store. She came back out with my shoes. I was told that they got mixed up with the "outgoing" shipment. Needless to say, I was very disappointed with the explanation and handling of my query to begin with. I totally felt lack of professionally in the matter in which it was handle by this individual. Zero stars from me and would not recommend this location.
So I proceeded to call customer service to find further details. I gave them all the information requested and they told me that it was delivered on Saturday June 7th. They then put me on hold to call the store to see where my shoes were. I was on hold for about 10 mins when the representative then told me that they couldn't find them in the store. She stated that it was possible that my order could have been delivered to Foot Locker. She told me that she would try to get in touch with Foot Locker if they had received my order. She also told me that in the meantime, I could go into the store and either get a refund or have them re-order them.
I took her suggestion and went to the store. At the store, I asked them if they had located my shoes. The girl that I spoke to on the phone with my initial call was the one who was servicing me. She asked me for my name, then proceeded to head to the back of the store. She came back out with my shoes. I was told that they got mixed up with the "outgoing" shipment. Needless to say, I was very disappointed with the explanation and handling of my query to begin with. I totally felt lack of professionally in the matter in which it was handle by this individual. Zero stars from me and would not recommend this location.