Foot Locker

Had sales going on slow service but nice and friendly

Great place, good fair prices always a newest drops and good different selections.... Shoes, Boots, laces, tee shirts too. Hoodies exc...

I was extremely disappointed with my recent purchase of a pair of shoes at this store. I only wore the shoes once during my vacation and noticed that one shoe was smaller than the other, despite being the same number of size. It was incredibly uncomfortable and I was forced to buy another pair of shoes for the remainder of my trip. Upon my return, I attempted to return the shoes and express my dissatisfaction with the product. However, I was informed by the staff that the shoes had already been worn and therefore, could not be returned. Furthermore, they didn't offer any vouchers or gift certificates to rectify the situation. I am highly dissatisfied with this experience. I waste too much money on a pair of shoes that don't match, and I am unsure of how to proceed with this pair of shoes.

They gave us the pair that different size on each shoe. We tried to exchange it, I tried it on only one time and they said that "we can do nothing with it since you already wore it, I'm sorry!"
Do not buy anything from them because they will not make it right in the first place!

I recently visited foot locker in Kenwood mall in hopes of finding a new pair of shoes, but unfortunately, my experience left much to be desired. From the moment I walked in, it was evident that customer service was not a priority at this establishment.
First and foremost, the wait time was utterly unacceptable. I spent a frustrating 45 minutes manager savannah and employee Patrick was so slow and rude. they have to learn customer service skills.As for the customer service, it was virtually nonexistent. When I finally managed to flag down an employee, they appeared irritated by my presence and lacked basic knowledge about the products they were selling.
Furthermore, the overall atmosphere of the store was unwelcoming and chaotic. The aisles were cluttered, making it difficult to browse the merchandise, and the lack of organization only added to my frustration.
My experience at Foot locker was nothing short of disappointing. The extensive wait time, coupled with the apathetic attitude of the manager and the poor customer service, has ensured that I will never set foot in this establishment again. I urge others to think twice before patronizing this store, as their disregard for customer satisfaction is truly appalling.

This about the customer service we just received, which was unacceptable. A young guy with starter dreads or braids was very rude when we asked for additional help on a different size shoe. His response was “I don’t know if we have that size, you’ll just have to look and see for yourself.” All this while waving his hand like he could no longer be bothered. What happen to customer service…? Never coming back to this location.

Went in on a Tuesday afternoon around 1 pm and wanted to buy a pair of air forces. Stood there trying to get the attention of one of the three employees. No one helped. The two girls working the register were too busy having a conversation. Never got helped so I left. Tried to get there attention multiple times and was just stared at while they went back to their conversation. Sorry I bothered you guys. I’ll take my business elsewhere. Worst customer service experience I’ve had honestly. I get it, its retail, but there were only 2 other customers in the store