Arkansas Pediatric Clinic

Love them. Never had any issues with scheduling or getting a new appointment. My daughters PCP stays in her paperwork and never delays anything. And it's always clean there. Wish I could give them 10 stars

After going to this clinic (all locations, seen MANY providers) since my first child was born 19 months ago (we now have two babies there), I have concluded that they believe parents do not know their children. They do not take your concerns seriously. They give you a blanket answer on everything instead of actually looking at the child. My daughter cannot hear. She cannot say mommy or daddy or no or anything. Nothing. Just makes loud “ah” sounds. She is 19 months old. Has had several antibiotic resistant ear infections. I’ve been expressing concern about her hearing since she was a few months old, never mind the fact that she failed the hearing test in the hospital multiple times after birth. They refuse to listen and to this day she still has not had her hearing tested (apart from what they do they say she’s born) or a referral to ent. One provider raked me over the coals and treated me like I was abusing my son when he failed the gain weight, come to find out he had RSV. So disappointed I chose this clinic.

HORRIBLE INTERACTION WITH OFFICE MANAGER LAUREN! The staff is completely unprofessional and gives patients incorrect information. I spoke with the office manager, Lauren, about scheduling an appointment with the doctor about the vaccination schedule because she and her staff stated they would not see my child if we weren’t planning to vaccinate. I asked her about scheduling an appointment anyway so that we could consult with the doctor. After explaining to her several times wanting to discuss my options with the doctor, she still refused to schedule an appointment and then hung up in on me. Maybe Lauren sees herself as a gatekeeper but she was so stuck in seeing her point Lauren inserted herself in a choice that is between myself and my physician.

I think it’s incredibly telling that when you walk through the door their first question is not how do you feel but how will you pay. You can tell that their main concern is their profit and not your health. I understand they want payment, but it seems insensitive to hit people with that right off the bat when they walk in the door. It would feel a lot nicer to at least open with a hello how are you. When they said that to me I said something and they just laughed at me. They seemed very insensitive. They really didn’t make me feel very comfortable looking to them for my sons health. Once we saw the doc, Doctor Lu, he was quick and dismissive and never did any sort of examination at all. Just asked a few questions and dismissed us with a prescription. My son had bloody stool. You think you’d at least feel around on his stomach and ask it it hurts or something. All in all it felt like I was a just a dollar sign walking around in there. I never felt like anyone actually had any real compassion or cared for our actual health. This place really exemplifies the problems with the healthcare system today.

The receptionist Cheyenne has a bad attitude. And should reconsider her reasons for working in a facility that deals directly with the public and especially with children. Cheyenne's behavior cannot be catergorized as an isolated incident. It his definitely her normal. Her behavior is repulsive and unacceptable.

My child has been using Dr Duke as his pediatrician, since birth. In that time, he has almost always been 'seen' by different physicians in the clinic, none of which ever develop a relationship or get to know my kid. When we needed a referral for renewed occupational and speech therapy, Dr. Duke denied it without even seeing my child, then gave us a huge run-around, while his school and therapist (and us) clearly saw he needed therapy, badly. They just don't get involved or care or get to know the children, and act like a business, not a healthcare operation. We're looking for a different pediatric clinic, after 5yrs of disappointments. I stay annoyed with this clinic.

APC is an awesome team of pediatricians!!! Dr. Eugene Lu has been my son's pediatrician since he was 2 months old, my son is now 16 and I have a 3y/o daughter who is now also his patient. Dr. Lu is OUTSTANDING!!! He listens to us. He's concerned. He cares. He is thorough and has always been professional. He has a great demeanor with my children and we all LOVE HIM!!! In the case we have to see his colleagues, EVERY physician has given us the same compassionate attention as Dr. Lu and has also been very professional as well as easy to talk to. I HIGHLY RECOMMEND APC for your little ones.