Molina Healthcare of Texas

Literally the worst! Why offer insurance for minors if not 1 doctor that is listed on your website doesn’t take Molina? Called Molina 5 times today to find a new pediatrician and was told that every doctor that the gentleman called me for was not in network anymore. The worst insurance company for children!

I got Molina from Market place and it showed my PCP was covered & bought high dollar policy. When time came for yearly checkup, I called my PCP & they told me call Molina to change your PCP and I did that but Molina told me to tell PCP to call provider help Desk. Then got call from PCP to call Molina to change provider after they called help desk. Until know unresolved. I been calling both side for past 7 weeks but no outcome and Yes Molina insurance must be investigate.

I would give 0 stars if I could, and now it is too late to change providers. The online portal is out of date, with 99% of the providers listed not accepting Molina. Even the primary care doctor on my card had not been in Network for years. They sent me a PDF of doctors that was out of date as well. I had to go to a CVS minute clinic.

And that response below????? Why don't they fix the problems??, there are a few hundred complaints here. They also lost a pretty big class action lawsuit here in Texas as well. Do NOT get insurance with this company.

Update: I called and told them to find me a female primary care near me since I could not find one in the portal or PDF they sent. They gave me a new "female" doctor and I went to an appointment. A male doctor walked in, that was the doctor they gave me. The clinic was in a run down strip mall in a shifty neighborhood. The doctor seemed nice enough, and after conducting some tests determined I needed to see 3 specialists. They cannot find me specialists within the network (they only found one). His staff is using the same outdated online portal probably to try and find the specialists.

The email Molina provides below is useless, I tried it and have not heard back. I have now gone on to report them to the Texas State Insurance department. Hopefully they can help or find a way for me to pay cash and Molina to reimburse me for the visits and any follow up.

New Update: They sent me a letter saying that one of their advocates reached out and said she was unable to connect with me. Leticia LIED. We spoke alright and she kept cutting me off and was yelling at me, and I said I don't think you are the right person I should be speaking with. She said she was. She then went on to continue to not listen to me, then she hung up on me. A week later she left a message to see if I could see different doctors that were not the specialty I needed, I was very specific that I did not need to see the kind of doctors she suggested. So I didn't even bother to return her call.

I wrote to Molina at the given email they give here and explained what happened and never heard back.

This is the worst insurance I’ve ever been on! Especially their transportation! access to care the transportation line is the absolute worst! Access to care are by far the rudest transportation line I’ve ever dealt with. I had to miss my dentist appointment because they couldn’t come up with a transportation company to take me although in the past they came up with someone a day prior but recently they got so ridiculously strict that instead of taking care of that issue they told me to reschedule my appointment and go another day! Unbelievable! I told the dentist office that and they unfortunately couldn’t reschedule me and no other dentists take dentaquest through molina and not only did it cost me a dentist appointment but I was finally able to see a better primary care physician but they told me the transportation company they assigned me to “is booked and your ride was rejected” although I’m on Medicaid! I couldn’t believe it! So I told them because they were booked I had no choice but to cancel but after I was told that they were booked they said “oh we are not booked but now you canceled and it’s too late” although they told me they were booked is why I canceled in the first place, they ended up telling me something different at the drop of a hat making me feel guilty and I lost my appointment to my dentist and my primary care that I desperately needed because of access to care and they even had the nerve to tell me just because of that, the company couldn’t take me anymore when THEY are the ones that turned down my ride and said they were booked! they were rude and hostile and couldn’t even say they were sorry and have no manners! And they only transport you to local doctors when no local providers take my insurance and the only ones that are in network are a little farther but they won’t take you?! What a joke! I’ll be switching back to United healthcare because at least their customer service is better and they don’t turn down rides like access does because I can honestly say I am burned out on the rude customer service and abuse from molina/access to care..

The worst insurance ever! My pain management Dr. Called in my monthly meds only for the pharmacist to advise me Molina only pays for 10 days of medication! Craziest s&!+ I’ve ever heard. So out of my pocket for prescriptions cost while I’m on social security!!! This has to be illegal to give substandard @$$ coverage. I’ll certainly be looking for another provider. Also I’m having heart conditions that word me to see a cardiologist guess what can’t find one through Molina! Guess I have to pray I don’t drop dead! Molina should be ashamed!! MOLINA SHOULD Be INVESTIGATED AND RAN OUT OF BUSINESS, LIKE YESTERDAY!

Possibly worse Insurance company, they charge $2k every month yet they won't approve $100 medication. We missed many chances for tests and it could have fatal.
Don't fall for this insurance, their customer care is customer phone disconnect machine. You will need at least few hours to get correct answer. But still don't expect solution. Their answer doesn't mean you will be able to resolve your issues.
Its better without insurance than live with Molina insurance.

Molina company Access to Care uses 4 Wheels a medical transportation contractor whose drivers are physically and verbally abusive to seniors. When you complain to Molina they send the same drivers from 4 wheels who now retaliates for the patient complaining which is illegal. Molina is waiting until someone from 4 wheels murder a patient, or patients, before they fix this horrendous torment and abuse of the elderly. If you care about your love ones stay away from Molina and their affiliates or you will regret it severely, if not having to plan a funeral. This company treat the care of patients as a handout charity. Like we are a burden to them, even though they themselves makes Billions. This is the reason why Molina and their affiliates disrespect patients and treat them worst than animals. Patients who give more than one stars lives in Highland Park. Google Molina parent company and you will see that they are being paid 16.3 Billions per year to abuse, disrespect and ill treat all of us.