Best Doctors in United States

I’ve been waiting on a call for my IUD since March I’ve called numerous times with no response. This place is a joke!

Same as everyone else. Got randomly texted for an "overdue bill" I didn't even know existed in the first place. I'd rather be robbed at gunpoint than deal with this. Hope whoever came up with this system gets their karma. Don't go here unless you want to be scammed.

And to whoever is writing these awful replies. Let's get one thing clear; the issue IS NOT that these are sent via text. The issue is that the text message itself is written like every other scam message trying to collect your money. There's NO information given about the visit. Not the time/date of when I was there, why I was there, which doctor I was seeing, why I was being charged this, Nothing. My name wasn't even listed in the message. It's very clear that this is an intentional scam used to overcharge people who are smart enough to not fall for scam texts. I shouldn't have to call someone, just to know why I need to make a payment. It's ridiculous.

To whomever writes these replies, don't even bother. I don't want to hear excuses. I want real change. I'm never going back to this hospital, even if I'm dying. I'd rather die on the way to a different hospital, than give money to a bunch of greedy wastes. (Who literally did nothing more than give me Tylenol)

What a ridiculous company - look at the never ending sea of 1 star reviews. SEND your bills in the MAIL! Nobody wants random text messages from this company with threats of being over due with collections. I’ll be reporting this company to the MN Attorney Generals office.

Was never told that this was a group that worked with Southdale and wasted hours of research and calls making sure it’s legitimate.

Have your HR rep or someone in leadership actually look at your horrible horrible reviews and try to advocate for the patients that already have over paid enough for services. Just ridiculous- please don’t respond to me with your cooperate nonsense.

Best healthcare facility that’s very professional and fits your needs. I love going because you will always come out satisfied. Come here if you want the best staff and good health. Clean as well and sanitized facility.

I’ve had TWO of my appts cancelled due to their “staff meeting” and this time they didn’t even bother to call me to let me know! Then they reschedule me and send me to another location. I MADE MY APPT FOR THE CLINIC THAT I COULD GO TO, WHY DO I HAVE TO GO OUT OF MY WAY AND DRIVE 5 EXTRA MINS?! They don’t give a damn about you here. All they care about is your money. Lesson learned. Now I know why Michaela left…

I had my initial appointment with Dr. G. The appointment was almost 90 minutes and she listened carefully to my history. I left feeling hopeful and with a plan to get to the root of my health concerns.

Jimena and Alondra were amazing ! Amazing staff ! My go to doctor simce my first baby ! Love them ! They treat you family !❤️❤️

This pains me to write as I've been a patient for over 20 years of the founding physician, Dr.Orielly. The decline in service and care started a few years ago, with the lowest of low happening most recently. The mistakes, wait time, extremely rude patient service, and poor follow up is unacceptable. Considering the options available to other patients in this area, I'd highly recommend any patient take their business to an office who cares about the quality of care and not the quantity of customers.

Pros- it's a clean office and has a large parking lot. They have an in-house blood draw open part time for convenience.

Cons- This office is so busy, mistakes are frequent. Most recently, a trip to a pharmacy for a script that was never called in. The call into the office was unsuccessful as they do not accept calls, rather screen and require a ln automated call back. This process can take up to 30 minutes in my experience. This call system is true for any scenario. A simple appointment can take up to 30 minutes.

The office has very unrealistic expectations and ask that patients arrive 20 minutes early to guarantee to be on time.

Regardless what time you arrive, you will wait to see your provider past the scheduled time. I've never seen the provider on time, even when I've been the first patient of the day.

The turn over is frequent. It's impossible to connect to a provider *especially if you're pregnant, since they cannot retain staff. To be fair, I've since transfered so I cannot say if this is still an issue. I'd suggest you be mindful that it is possible before choosing this practice.

They do not stock certain standard birth control, which requires you to make a follow up appointment after picking up the prescription (birth control shot)

The front end staff is very rude. Most recently I overheard a office worker "why am I the one who has to answer these stupid calls". Another separate time I waited for the office woman to finish ranting about her distaste for the BLM movement. Whether the window is closed or open, you will hear the distaste these women have for their customers. Which is ironic since there is almost always an audience of customers in the waiting room listening on.

I've waited to share this review as I wanted to show grace to the office during their transition out of covid. I understand it was a very stressful time for providers and had hoped the lack of quality care and customer service was a result of burn out. However 3.5 hears later the care has continued to decline.

Jimena is amazing she is quick and very knowledgeable very respectful. Dr. Tenson was very nice she explained everything to I definitely would recommend them

I am so sad Womens Health merged with another practice. The secretary at the Shelton office was always so nice, answered the phone promptly and always got me right in for appointments. Now you call a phone line where no one answers or calls you back until the next day. It feels impersonal. I may have to look for a new practice. I cannot believe how hard it is to get a hold of someone.

My worst experience here. I had to switch Dr. Office for my pregnancy. I had took my NIPT back in July. They said it will take two weeks, I am still calling asking for my results. In addition, the billing department supervisor is extremely rude. Elizabeth was no help in.

Adult braces is not covered by the insurance. Over the age of 20 is the cut off age. i have been trying for years....years trying to find a place that offers braces and accepts my insurance, now i cant even get them because im over the age requirement. There should be special or rare occasion or request where it should be covered.

My first visit at DCIM was wonderful and by far the best doctor's visit I've had in my life. It was great to sit down with Dr. G to discuss my history and I felt extremely comfortable talking with her about my symptoms and expectations for working with DCIM. I highly recommend this practice and approach to medicine- looking forward to my continued journey with DCIM!

I agree with other negative reviews. Denial and non coverage of necessary medical treatment and medications is a common issue. Finding doctors who even take Molina is hard too. It’s not the best, but unfortunately my son and I are stuck with it! Sad!

Literally the worst! Why offer insurance for minors if not 1 doctor that is listed on your website doesn’t take Molina? Called Molina 5 times today to find a new pediatrician and was told that every doctor that the gentleman called me for was not in network anymore. The worst insurance company for children!

I've had same experience as others. I received a text and spam filters blocked it. There's no way of getting any information off your website about a bill. I ended up calling your number and the person I spoke with was rude and would not send me a statement. I ended up paying less than a month of when I got an EOB and the elusive text. You sent me to collections? What kind of business are you? All for $168!! Please work with your collection company to clear my name.

If zero stars was an option, it would be more appropriate. EPPA's supposed text based billing system is asinine, and doubt the legitimacy of it. I knew nothing of the text system until receiving a threat of collections for a bill I'd never seen. No detail. No indication of whether the charge had been billed to or modified by insurance. Just a demand for payment and threat of collections. If any texts were sent, they likely would have been blocked by a spam filter. I just can't believe that anyone believes this is an acceptable way to communicate a financial obligation. What's next? A tweet?

Now, over the course of 4 phone calls and more than a month, they still haven't been able to send me an actual paper bill showing just the basic details of the service provided, initial charge, and insurance response.

Shame on the doctors who use this company and believe it's an acceptable way to treat patients, or don't care enough to demand changes.

I work with a providers office and they are the most unprofessional hard to reach confusing company. I was just verifying insurance and the girl HUNG UP ON ME TWICE!

Dr. Gemechisa is absolutely AMAZING! She has really helped me to figure out what my body has been going through, and what it needs to thrive. I’m noticing physical improvements, but I am also experiencing mental, emotional and spiritual shifts as well. I just want to be well, and I’m so grateful to her for helping me to do that!

I agree with other reviewers - how can I not get my gyno service provider on the phone? This is not OK and needs to be addressed straight away. I have an appointment for my yearly, however I got a call from the office (weeks after my appointment was made) to say "it's time to make your appointment, your insurance was approved". Why didn't they/the office know I already had an appointment? Today I get a text that it's time to make my appointment - again, I already have one. So I call. Hahahahah, joke's on me! You can NOT get a person on the phone so I used the automated call-back option. The computer calls me back right away and it's the whole rigamarole all over again. Women's Health - you need to get your systems in place and do a better job at the admin part for your clients. Net net - I'm not sure if I've ever received worst customer service from a health care provider. I would suggest looking elsewhere for a gyno.

I’ll come back to review after I compare to My Choice (which we love) as they are now taking this over. I do like that they are nationwide so my mom may be more apt to move out of state with me now! Do you have one in North Carolina?

If you really care about your health don’t come to this place is trash they don’t care about your health at all I been waiting for almost 3 months to get the final results for my Pap smear they keep giving me the way around every time I come the doctor is late or not here they cxl appointments without letting you know and not to mention the waiting time 3 hrs plus

Doctor was great ....BUT you have to know your rights as a patient as their billing operation is horrible. I have insurance and they sent me a bill for the entire amount. Threatened me with collection on the bill. I made myself very clear that their threats would result in legal action from my side. Then THEY finally sent the required information that my insurance needed.
Send e-mails and record your phone conversations.
I know my stuff but they got me rattled up.

I had the same experience as pretty much all the other reviewers. I received a text for an additional bill for an emergency room visit that contained almost no detail and a link. It looked just like every other scam text I get on a regular basis so I ignored it. Eventual my bill became overdue and I did the ground work on my own to determine this bill was legit. I still didn't feel comfortable paying via the text link, so I tried to use their website. However, the website required me to enter information from my statement. But I did not receive a statement, only a text. I called their number and was told they couldn't give me the information to pay my statement unless I first verified my personal information. Not sure why they need this security, I don't think someone would try to pay a bill they didn't owe. Ridiculous! The customer service agent was very short with me and not very helpful. Eventually I gave up and paid with the text link so it didn't get sent to collections. I decided I'd rather get scammed out of $500 than destroy my credit. It's unbelievable that hospitals are willing to work with a company like this with such abhorrent business practices. If I had any choice in the matter, I would never deal with EPPA again.

It was my first visit, so will have to wait and see how the treatment goes, but Dr G was fantastic. She’s a great listener and took my issues seriously. I’m cautiously optimistic about getting better with her help!

I was first introduced to DCIM by a friend who had said that Dr. Dsouza changed her life. I was a skeptic of integrative medicine at the time, but figured I would open a new window and try it out. Well, in a short window of time, I have come to swear by the work Dr. Dsouza does for her patients. I have less anxiety, sleep better, feel healthier, have lost weight, and even have better-appearing skin.

Needless to say, I went from a skeptic to an advocate in a matter of two months. In fact, I tell just about everyone I talk to about Dr. Dsouza and DCIM and have referred multiple people to start their process to their best life

I've been working with Dr. Dsouza for about 6 months now and have seen a noticeable difference in my overall health and well-being. She's helped me improve in a number of areas I felt stuck, including gastrointestinal issues, energy levels, acne flare-ups, pain relief, and stress levels. 10/10 would recommend family and friends visit DCIM!!

"Dr. Dsouza is kind, patient, and understanding. I always look forward to our appointments knowing that she will help me address any issues and improve my health within the constraints and barriers I may have in my daily life. I am healthier and happier in her care."

The billing and the website. Please don't tell me it "may be confusing", it just doesn't work.

Like so many other reviews on here, I thought it may be a scam when I got the text messages. And then I got the letters from collections. I double checked the company as best I could and called in. Two bills, not from the hospital, for the same surgery. I paid them and asked if I was all good and paid up. The person on there phone, who I'm assuming was looking at my file, assured me that I was fine. A month later, I get a FINAL NOTICE for a third bill.

I went online to pay this one, logged in, and clicked on the link that says "see statement." The website brought me to a blank page. I click around and see I'm not logged in. Log in again, exactly the same thing. Close and try a different browser, and get the exact same loop. I'm going to have to call in again tomorrow. It's fine; I love spending time debating multiple surprise medical bills.

My first appointment was so great. I have been struggling with my overall health for about 2 years. After seeing several doctors I finally found DCIM and can already tell that they are listening and taking the time to understand my concerns. I can't wait to get my lab work done and for my follow up appointment!

Excelente Doctor, su profesionalismo y el buen trato a sus pacientes lo hace especial, gracias mil Doctor siempre supe q mi
Esposo estaba en buenas manos , aun sin conocerlo tuve referencias d mi
Sobrina d lo buen cirujano y d su calidad humana ,,, Graciasss una vez mas

I Was Given An 8:30Am Appointment Been Sitting In The Parking Lot Since 7:40Am Two Employees Have Gone In And Out But Will Not Unlock The Doors. I Scheduled An Early Appointment For A Reason Why Even Offer An 8:30Am Appointment If The Staff Will Not Honer It Just Made Me Waist My Time.

I think this is a scam.the insurance company denies you if medication that is needed to even walk.a preventative from getting surgery prior authorization is a crock.hiw did the doctor call prior to meeting their patients and seeing their health issues.they couldnt even find a dentist that I could see for my abscess.i wish I didn't have them as my insurance .I am looking to get away from them .besides no place hardly takes the government insurances because they can't spike the bill

Great Doctor, professional, excellent and amazing human, I do recommend Dr. Ravelo million times.

My experience with them has been awesome. Recently had total knee replacement surgery and my case manager went about a beyond. Calling to make sure I had everything I needed and also kept in contact with me for other medical issues that I had. I have nothing bad to say about they.

Same story as the other 1 star reviews. Some time after an ER visit, I started receiving shady looking texts with a link that I promptly ignored since it looked like every other phishing/scam text out there. PLEASE update your billing system like you say you have been working on for the past year and change. I waited for any sort of other communication confirming that this bill was a real thing. An email, a physical letter in the mail, a phone call, but nothing. Once I received another text from the same number claiming that my bill was now overdue, it finally included the name of an organization for the first time in their texts (EPPA). I decided to look them up, and it brought me here. I was not surprised to see a lot of other people frustrated and rightly upset. This is ridiculous, and you are setting people up to fail. I ask that you please update your billing system, even though you clearly have no real intentions of doing that since you're still getting paid one way or another. I would rate zero stars if I could.

I got Molina from Market place and it showed my PCP was covered & bought high dollar policy. When time came for yearly checkup, I called my PCP & they told me call Molina to change your PCP and I did that but Molina told me to tell PCP to call provider help Desk. Then got call from PCP to call Molina to change provider after they called help desk. Until know unresolved. I been calling both side for past 7 weeks but no outcome and Yes Molina insurance must be investigate.

I would give 0 stars if I could, and now it is too late to change providers. The online portal is out of date, with 99% of the providers listed not accepting Molina. Even the primary care doctor on my card had not been in Network for years. They sent me a PDF of doctors that was out of date as well. I had to go to a CVS minute clinic.

And that response below????? Why don't they fix the problems??, there are a few hundred complaints here. They also lost a pretty big class action lawsuit here in Texas as well. Do NOT get insurance with this company.

Update: I called and told them to find me a female primary care near me since I could not find one in the portal or PDF they sent. They gave me a new "female" doctor and I went to an appointment. A male doctor walked in, that was the doctor they gave me. The clinic was in a run down strip mall in a shifty neighborhood. The doctor seemed nice enough, and after conducting some tests determined I needed to see 3 specialists. They cannot find me specialists within the network (they only found one). His staff is using the same outdated online portal probably to try and find the specialists.

The email Molina provides below is useless, I tried it and have not heard back. I have now gone on to report them to the Texas State Insurance department. Hopefully they can help or find a way for me to pay cash and Molina to reimburse me for the visits and any follow up.

New Update: They sent me a letter saying that one of their advocates reached out and said she was unable to connect with me. Leticia LIED. We spoke alright and she kept cutting me off and was yelling at me, and I said I don't think you are the right person I should be speaking with. She said she was. She then went on to continue to not listen to me, then she hung up on me. A week later she left a message to see if I could see different doctors that were not the specialty I needed, I was very specific that I did not need to see the kind of doctors she suggested. So I didn't even bother to return her call.

I wrote to Molina at the given email they give here and explained what happened and never heard back.

This is the worst insurance I’ve ever been on! Especially their transportation! access to care the transportation line is the absolute worst! Access to care are by far the rudest transportation line I’ve ever dealt with. I had to miss my dentist appointment because they couldn’t come up with a transportation company to take me although in the past they came up with someone a day prior but recently they got so ridiculously strict that instead of taking care of that issue they told me to reschedule my appointment and go another day! Unbelievable! I told the dentist office that and they unfortunately couldn’t reschedule me and no other dentists take dentaquest through molina and not only did it cost me a dentist appointment but I was finally able to see a better primary care physician but they told me the transportation company they assigned me to “is booked and your ride was rejected” although I’m on Medicaid! I couldn’t believe it! So I told them because they were booked I had no choice but to cancel but after I was told that they were booked they said “oh we are not booked but now you canceled and it’s too late” although they told me they were booked is why I canceled in the first place, they ended up telling me something different at the drop of a hat making me feel guilty and I lost my appointment to my dentist and my primary care that I desperately needed because of access to care and they even had the nerve to tell me just because of that, the company couldn’t take me anymore when THEY are the ones that turned down my ride and said they were booked! they were rude and hostile and couldn’t even say they were sorry and have no manners! And they only transport you to local doctors when no local providers take my insurance and the only ones that are in network are a little farther but they won’t take you?! What a joke! I’ll be switching back to United healthcare because at least their customer service is better and they don’t turn down rides like access does because I can honestly say I am burned out on the rude customer service and abuse from molina/access to care..

This office is unprofessional, incompetent, and insensitive. This past year I was told I needed a procedure due to a pre-cancerous lesion. I am a cancer (leukemia) survivor so naturally I was immediately anxious. This office tells me their machine for the procedure is broken and they don't know when it'll be fixed. I want the procedure ASAP so we schedule it at the hospital instead of having it done in office. Day of the procedure, I get to the hospital after taking off work and preparing to be put under anesthesia, and the hospital informs me that this office cancelled my procedure. They never called me to inform me and later it was understood that the doctor thought the procedure wasn't a big deal and that I could wait until the machine was fixed to have the procedure done in office instead-- she made this decision for me, didn't ask me, and did not call me to let me know it was cancelled. Naturally I was furious, and the receptionist had no clue as to why the nurse never called me. I end up scheduling the procedure in office anyway because I wanted it done ASAP, and am visibly anxious as I am a cancer survivor. After the procedure the doctor looks at me and goes "well the blood can return to your face now". I have every right to be anxious about ANY procedure on my body, but to know I was a cancer survivor and make this comment after a pre-cancerous lesion had to be removed was unprofessional and insensitive. I will NEVER be scheduling with them again. If I could give their entire staff 0 stars I would.

The worst insurance ever! My pain management Dr. Called in my monthly meds only for the pharmacist to advise me Molina only pays for 10 days of medication! Craziest s&!+ I’ve ever heard. So out of my pocket for prescriptions cost while I’m on social security!!! This has to be illegal to give substandard @$$ coverage. I’ll certainly be looking for another provider. Also I’m having heart conditions that word me to see a cardiologist guess what can’t find one through Molina! Guess I have to pray I don’t drop dead! Molina should be ashamed!! MOLINA SHOULD Be INVESTIGATED AND RAN OUT OF BUSINESS, LIKE YESTERDAY!

Possibly worse Insurance company, they charge $2k every month yet they won't approve $100 medication. We missed many chances for tests and it could have fatal.
Don't fall for this insurance, their customer care is customer phone disconnect machine. You will need at least few hours to get correct answer. But still don't expect solution. Their answer doesn't mean you will be able to resolve your issues.
Its better without insurance than live with Molina insurance.

I wouldn’t even go back to this insurance if it was my last resort. I have called 4 times in October to try to cancel my insurance, was given multiple wrong phone numbers to call, was still charged for the month after i was told by 2 different people that i wouldn’t, and was given yet another phone number to call. Whatever you do, do NOT waste your time or money with this company

Molina company Access to Care uses 4 Wheels a medical transportation contractor whose drivers are physically and verbally abusive to seniors. When you complain to Molina they send the same drivers from 4 wheels who now retaliates for the patient complaining which is illegal. Molina is waiting until someone from 4 wheels murder a patient, or patients, before they fix this horrendous torment and abuse of the elderly. If you care about your love ones stay away from Molina and their affiliates or you will regret it severely, if not having to plan a funeral. This company treat the care of patients as a handout charity. Like we are a burden to them, even though they themselves makes Billions. This is the reason why Molina and their affiliates disrespect patients and treat them worst than animals. Patients who give more than one stars lives in Highland Park. Google Molina parent company and you will see that they are being paid 16.3 Billions per year to abuse, disrespect and ill treat all of us.

I'm very upset right now...Molina told me they were going to cover two procedures I had done in August 2021. I had those done in Marquette. After more than a year, I now get a bill from the UP Medical Group stating that Molina had pulled the payment back because it was out of network. But they knew this when I spoke with them and Molina said they were going to pay it, well they aren't! And now I'm stuck with a big bill that I thought it was already paid and covered...This is ridiculous, I live in a rural area where they don't have this type of specialist (liver specialist) I believe is time for me to start looking for another healthcare provider.

This place left me hanging without a doctor at 37 weeks. They claim they didn't handle high risk pregnancy yet their website states it. Beyond unprofessional. They billed me wrong and refuse to adjust anything. Made false notes in my client chart...the list goes on with all the horrible things they did. But I refuse to waste any further energy I just wanted to warn other mamas. I'm so glad I ended up at Yale me and my healthy daughter were in great hands. Do yourself a favor and stay away!

I went in for my well woman exam. The ladies in the front were very nice, I didn't have to wait long at all which is a plus for me. From checking in, getting my vitals, and having my blood drawn the staff were all nice and professional. My test results did not take long to get back by the following week they were all in. Micaela did a great job explaining my results and I will definitely be going back.

Hands down to order insurance I've ever had. I have yet to have them actually cover something. They screwed up the plan I signed up for and then changed the name of the plan after the fact. Luckily I have screenshots of everything. Now my primary care doesn't accept it because it's so bad. Might as well have thrown my money away.

Over the course of two days Molina has disconnected me 7 times. I’ve been placed on hold for over 3 hours, I’ve been on this current call for 44 minutes. Several times I have called Molina and received a voice response saying they are closed; being closed at 2:00 PM is strange. At this time Molina is refusing to fill a prescription. Molina actually has the power to override a doctors order, what insurance code permits this? I was just disconnected again.

The Molina CEO makes over 19 million dollars per year. Maybe the Board should pay him what he is actually worth and invest the difference in a phone system and employee education. The biggest problem with the health industry is paying CEO’s such insane salaries.

10:30. I’m on hold again!
After a 42 minute hold, I was transferred to a supervisor named Lynn. I asked Lynn for a number for the USA. Lynn gave me the normal toll free number which rings in India and disconnected the call. There is no respect or support with this company.

I spent 48 minutes on the phone, only to get disconnected again. The absolute minimum amount of customer service doesn’t exist at Silac.

1. The billing/claims department is atrocious and some of their staff are rude and unwilling to help resolve any issues.
2. They go through physicians just as often as one would change underwear. I have been coming here for 4 years and the last 2 years I have seen 4 different physicians. No consistency in care and very uncomfortable experience for one that is not comfortable in an OBGYN office to begin with..

BEWARE - THIS IS THE WORST INSURANCE COMPANY EVER!! DO NOT PURCHASE MOLINA INSURANCE. Molina Insurance deserves a negative rating I/O 1 star. Please do your research and read other reviews- everything people are saying is accurate. Here is just a few things I have experienced:
1. CS is beyond TERRIBLE. The hold time to reach a rep is ridiculously long. More than once, I’ve been on hold for over an hour. I’m assuming their CS is not based in the USA (be prepared). We have all had experience w/foreign based CS centers and this is no different- possibly one of the worst. Reps that at (most) times can be hard to understand (and who in turn have trouble understanding you), repeatedly being asked for same information and yet they repeat said info. incorrectly, reps are not knowledgeable and don’t even seem to know how to find information. The list is long, but be prepared for the robotic, scripted, unfeeling, very repetitive, beyond frustrating conversations. And know that you will need to call back and go through the same thing w/another rep just to confirm what you have been told (if you actually got an answer to your question) because you CAN NOT TRUST you have been given correct/reliable info.
2. WEBSITE INFO. NOT ACCURATE - As stated by other reviewers, the list of Providers on their website is NOT accurate. MOST of the listed Providers I called DID NOT ACCEPT MOLINA. Some said they never did!!
3. VERY FEW PROVIDERS ACCEPT MOLINA INSURANCE
4. Billing - I honestly can’t speak on billing. But here is part of the problem - I have been unable to pursue further medical help do to lack of reliable information from CS and website and lack of providers who accept Molina Insurance. My billing has been basic PCP.
I strongly advise anyone NOT TO GET MOLINA INSURANCE.

Muy buena atención amable tiempo para sus pacientes

That is weird to see such negative reviews to womens health center. I have been going to their clinic for 10 months, My experience was really wonderful. I am lucky to meet these people who work there. The staff are always really respectful and kind ..they are always welcoming. They meet me with a very cheerful and smiling face. Dr O'Reilly is so professional he always listened to me and to my concerns. Even i dont speak English well .. he tried to understand me and to be patient with me
I like this clinic and I highly recommend it.

If I could leave less then a one star, I would leave a negative 5 stars. I get charged for my monthly premium twice 2 months in a row. I get emails telling me that my autopay has been canceled with no other information, and now I get an email saying my coverage has been terminated due to member request. I NEVER ASKED TO CANCEL MY PLAN. When I try to call them and ask why this happened, I can not get past the freaking automated message that asks for my member id number. It just keeps saying "I am sorry, I did not understand. Please enter your member id number" over and over and over! It is frustrating!

DONT CHOOSE MOLINA EVER! I WILL NEVER EVER EVER CHOOSE THEM AGAIN

Terrible service. The preventive services should be 100% covered. However I still got many bills. I called multiple times, each call took a long waiting time and was referred to different places, and I need to repeat same information again and again, and nobody really solved the problem. So far, my well-visit bills from last year are still alive and are going to be forwarded to collection office. To mention that, my family doctor is in the network. Try your best to avoid this one. Very frustrated.

When I was in the hospital last fall, it was very difficult to speak to a real person at Molina. Even the hospital case manager had a difficult time communicating with Molina. It was a very frustrating experience for me. Even though I only had the insurance from 9/1/2021 through 12/31/2021, I was happy to find a different insurance in the Marketplace. Would not recommend it to anyone. For a few weeks, Molina put my account “on hold” because they said I was behind on paying my premium, so I paid another month to reinstate my insurance. In the beginning of January, I received a reimbursement for the extra payment I made.

Worst year of coverage. Enrolled in March, autopay, and received late notices. Re-signed up for auto pay 3 time in 5 months. Then asked for audit because I kept getting different balances. It took 5 MONTHS to get a review, never actually a debit/credit audit. My account was suspended several times during review. Their excuse of new billing system has been used for more than 5 years according to my pharmacy.
Stay away from MOLINA. Nothing but headache. And I have heard several similar accounts.

UPDATE: 1 MONTH LATER. Still NO phone call or e-mail response. Today in US mail I received a form letter stating my "grievance" was "under review". ALL I WANTED WAS A PHONE CALL OR E-MAIL AND I'M STILL WAITING FOR THAT. Seriously poor customer service. My coverage just started January 1 and I am already experiencing what numerous others here have said. Molina "assigned" a PCP to me and when I selected my actual PCP (from THEIR list) it said the choice would not be "effective" until February. What? Tried calling... horrible experience. Only part of website without glitches is payment center...gee, go figure. Wondering if any previous reviewers ever received follow-up after the formulaic response of "e-mail member services"?? UPDATE "We strive to take care of our members and want to help resolve your issue." E-mailed 12 days ago... NO RESPONSE.

No doubt calling the general Molina Customer service line is a frustrating experience. Typically, you can wait 30-45 mins before reaching a live person. However, today, I was pleased to receive a call from
Melissa, in their grievance department. She was very pleasant and helpful. She said that she would deal with my issue, and then gave me her contact phone number and said that she would call me, when she finds the answer to my question. Well done. Good service. I still believe Molina needs to invest in better customer service, but I will give credit where credit due.

He saved my life. Thank you God for this amazing Doctor. Very intelligent

If possible I would defiantly give this place a 0. the past times I have contacted them through phone the person on the line has been so rude, so unhelpful and even HUNG UP on me, I called back and they NEVER answered me again. I had to select another option to even get a hold of anyone because the other lady must not have liked someone telling her how rude she was. They also seem to have no idea how to do their job and what is going on. They called saying a voicemail was left to them with completely different context than what was really said, again proceded to argue with me that I did not say what I actually requested. Will be looking to switch to another office. If only their office staff were professional enough then they wouldn't lose so many patients.

Great professional and excellent human being.!! I do recommend Dr. Ravelo million times. I truly wish I can express our gratitude, my wife was in excellent hands, God’s grace we had the chance to meet him.

The ladies who answer the phone about appointments and prescription statuses were very rude to me. Nichole was the only person who was so so so nice to me. She went above and beyond to help me. The receptionist and treatment I had over the phone is the reason why I am switching to a new dermatologist.

Rude office staff. I was trying to schedule an appointment as a potential new patient. The receptionist, who doesn't seem to understand the nature of her job, seemed unhappy to have to deal with the inconvenience of an office call. She informed me that it sounded a little bit muffled on my end and hung up with out warning. How are places like these still in business?

Great doctor. Caring, spends time explaining everything. Saved my life. His staff is great.

First I have to say it is a very nice office and the staff and doctors are great. However, after a biopsy I was told I needed MOHS surgery. They said they would contact my insurance company for approval. After the surgery I received a substantial bill for the office visit/biopsy and then a large bill for the balance due for my surgery. When I inquired I was informed that although they accepted my insurance they were not a in network provider. Had I been informed of this I would have not had the surgery at this office. So just an FYI, make sure they are an in network provider so you don't incur a high balance.

Excellent!

I had an interview here, which went really well. So I thought. They got back to me a week later saying I got the job. I was incredibly happy because I hated the job I was at. I gave my noticed to my job. Toby the manager emailed me back and forth with when id be starting. On my last day at my job he emailed me and said I can start the following day. Super. Never gave me a time. I emailed 3 times asking what time to be there. Now jobless its the next day, I call the office. He isn't available. He finally emails me back and say I can start in two days. Still never a time. finally the next before I was to start, I still never heard anything. never ever did I get a phone call or email back. Toby is very much in over his head. Could never reply to an email or a phone. I still have the emails for proof to say I had the job. WHO THE HELL tells someone they have the job and then never gets back to them?! I was unemployed for a whole week THANKS TO YOU TOBY!!!! Luckily I found an incredible job days and am very happy there.

My son and I have both been to see Dr. Houston. The staff got us right in to see Dr. Houston and we were so impressed with the whole experience. Sweet people! Dr. Houston is very knowledgeable and it shows how much he truly cares about his patients!!

One simple word EXCELLENT

Don't ever get anything done to your face here. This was the worst mistake of my life.

The only downsides I've experienced with this place is that I never seem to reach an actual person when I call and scheduling an appointment is difficult for immediate concerns. Yes, I've had to wait on appointment days, but that's the medical world for you...so it is what it is.

In terms of my actual treatment - Dr. Piette was a breath of fresh air. He treated me as a human being and assured me that my skin concerns (although minor) were valid. It has been 4 months since my last appointment and my skin is in the best state it's been in years.

I went to this center for about 2 years and appointments were always very difficult to schedule and often had to be scheduled out over 5 weeks later. I had considered trying somewhere else but recently decided to come back to have something checked out. When I called today for an appointment the woman who picked up the phone was very rude in her tone and I could tell she wanted to leave and didn't want to take my call. I told her i did not appreciate her attitude and hung up. This was the nail in the coffin on my decision to go somewhere else and i will not be scheduling with them again.

Very friendly staff. Never had to wait too long - felt like they respect my time and get me in and out of my appointment quickly. I have also never had a problem scheduling an appointment; they are extremely flexible. They did an excellent job removing abnormal skin and moles, which other businesses have left huge scars doing so - really appreciate that as a young woman.