Elmwood Medical Practice

One star is far too high, doctor talks over you rudely raising his voice having the assumption that the patient they're talking to has the mental capacity of an infant and abruptly hangs up the phone not looking to resolve the issue

Day number 1 - receptionast will say to call tomorrow morning as they are full
Day numer 2 - called 4 times in the morning but wont answer the phone, called at past 2 and receptionest says I have to call in the morning.
Day number 3 - call and they line says "they have reached the full capacity of calls ". What a joke. I think its time their system changes aswell as their receptionists.

It can take a long time calling the practice and waiting in the queue to get a call with a GP, but that seems to be the case everywhere nowadays. Once I have made it through to a GP they’ve been very informative, considerate and helpful.
- Parking can be difficult
+ There’s a pharmacy downstairs

Impossible to get through to book an appointment. The line is always busy. Once they pick up they just tell you to call again next day or contact emergency… it’s a joke. No wonder why people go yo emergency rooms so often, at least they have a guarantee they will be seen by a doctor. Ridiculous

I visited the doctor for my son today Inbetween 3-4 pm.Unfortunately for some reason the doctor could taken my blood sample.I noticed that the doctor who taken my blood sample totally followed a non sterile technique.He pricked me 3 times to get the sample,all the the 3 times he wasn't used any alcohol wipes to prepare the skin.He is known that I am pregnant and also I am a nurse.
I really wonder about this ,being a medical person and I faced this issue ,how bad this to the other people.
Appilogises if this hurt anyone .

The worst experience with a GP surgery I have ever had. I recently moved over to Northern Ireland from England and got both of my COVID vaccinations done in England. Elmwood Medical Practice refused to put these vaccinations on my medical record because I had not had them done in Northern Ireland. (My grandmother is registered at a different GP surgery in Northern Ireland and got her COVID vaccinations, which she also got done in England, put on her record straight away without a problem). Not only this, but the receptionists were incredibly rude and unhelpful. I was finally passed on to the Practice Manager who was by far the rudest person I spoke to and didn't even listen to what I had to say. I actually ended the phone call in tears after feeling completely let down by a service that is supposed to make you feel supported and in safe hands. I wish I could give this medical practice 0 stars, 1 is far more than they deserve.

Unfortunately cannot give less than 1 star review. This would be zero or in the negative numbers given the chance. This place is absolute shambles. 35 attempts it took to get through to reception. Most of the receptionists with the exception of one are all rude, ignorant and /or incompetent. Doctors are not much better. Their time frame for getting back to patients is laughable. My children are registered at this surgery but won't be for much longer. They couldn't care less about their health or wellbeing. Needed an educational special needs referral form from doctor for my child. 8 weeks later they still have not looked at it let alone signed it. Younger receptionist is one of the worst and needs a serious attitude adjustment. Avoid at all costs!!!!!! Complaint made to medical practice but from my own experience they will do nothing about it so complaint has now been forwarded to ombudsman.