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Reviews — 8
Pencil Factory Flats Apartments and Greystar is the worst apartment and company ever!!
Stacey the manager. Artravious Craft and Shannon Sears the Greystar management they absolute don’t have any concern for anything or anyone.
We have been living in a dump and have asked to be let out of our Lease and still nothing!!
We live next to the pool generator room and it is SO LOUD, we can’t sleep in our room, and we can hear it in our living room too!! So we haven’t been able to sleep since July!! My anxiety and insomnia is absolutely destroyed!
We had mold in our bathroom ceiling for 8 months, has a HUGE hole in our wall. And our carpet in our bedroom has mold!! Yes MOLD!! We’ve had a flood in our apartment because the lack of structure under the sink. After our flood, Stacey did NOT check on us to see if everything is okay.
I wish I could give this place a -5 review!!
Stacey the manager. Artravious Craft and Shannon Sears the Greystar management they absolute don’t have any concern for anything or anyone.
We have been living in a dump and have asked to be let out of our Lease and still nothing!!
We live next to the pool generator room and it is SO LOUD, we can’t sleep in our room, and we can hear it in our living room too!! So we haven’t been able to sleep since July!! My anxiety and insomnia is absolutely destroyed!
We had mold in our bathroom ceiling for 8 months, has a HUGE hole in our wall. And our carpet in our bedroom has mold!! Yes MOLD!! We’ve had a flood in our apartment because the lack of structure under the sink. After our flood, Stacey did NOT check on us to see if everything is okay.
I wish I could give this place a -5 review!!
If you want to live in a dumpster, you came to the right place. The ABSOLUTE WORSE PLACE TO LIVE!!
Pencil Factory Apartments are an absolute joke. The front office as no sense of urgency, they don’t care. They make 100 excuses for the manager STACY and maintenance. They feed you lies and will listen to what you say in one ear and 10 seconds later out the other ear.
Second the amenities are joke. The gym is pathetic and there is no lounge or study room so if you’re a student or a parent of a student you are signing up for the absolute wrong place.
Third our apartment has been a dump from day one. We have mold above our shower that was there for over 8 months. We live right next to the pool generator room that they can’t do anything about. So we have to put our mattress in the living room of our 1 bedroom apartment!! There is a giant hole in the hole of the bar from a pipe burst and flood due to the incompetence of the management and structure.
This place will and does NOT care about you! Please save yourself the headache and mental and physical health and stay away and don’t move in! & I wish I could leave a NEGATIVE 5 star review!!
Pencil Factory Apartments are an absolute joke. The front office as no sense of urgency, they don’t care. They make 100 excuses for the manager STACY and maintenance. They feed you lies and will listen to what you say in one ear and 10 seconds later out the other ear.
Second the amenities are joke. The gym is pathetic and there is no lounge or study room so if you’re a student or a parent of a student you are signing up for the absolute wrong place.
Third our apartment has been a dump from day one. We have mold above our shower that was there for over 8 months. We live right next to the pool generator room that they can’t do anything about. So we have to put our mattress in the living room of our 1 bedroom apartment!! There is a giant hole in the hole of the bar from a pipe burst and flood due to the incompetence of the management and structure.
This place will and does NOT care about you! Please save yourself the headache and mental and physical health and stay away and don’t move in! & I wish I could leave a NEGATIVE 5 star review!!
I do NOT recommend living here.
This is by far the worst property management in my time of living here. Stacy is the manager and the main one I’m referring to (the others have left)
They do not seem to care about their residents, they leave at random times, they are RUDE, and very inconsistent.
This is on top of the fact that we have different leasing staff every month, but at least some of the others were decent and helpful. They never leave their desk and barely acknowledge you.
•Packages get delivered to the leasing office (Amazon won’t deliver to your door most of the time) —they leave them out and completely unorganized for residents to pick through in the office.
It’s a mess and they have a room where they could easily and nicely place the packages.
•Valet trash is inconsistent.
•You pay for pest control every month, but they never come.
•Parking: You have to pay every single time you have a guest, otherwise they get booted.
•My roommate’s car tag was stolen and she was booted right after that because she didn’t have a tag. The staff acted as if they were annoyed by her concern and pretty much told her it had nothing to do with them—as if it’s our fault they have a booting company and no security.
•The amenities are not nice and most of the time do not work.
This place has gone downhill and the staff acts as if it’s not their job to help the residents.
I will not renew my lease here again.
This is by far the worst property management in my time of living here. Stacy is the manager and the main one I’m referring to (the others have left)
They do not seem to care about their residents, they leave at random times, they are RUDE, and very inconsistent.
This is on top of the fact that we have different leasing staff every month, but at least some of the others were decent and helpful. They never leave their desk and barely acknowledge you.
•Packages get delivered to the leasing office (Amazon won’t deliver to your door most of the time) —they leave them out and completely unorganized for residents to pick through in the office.
It’s a mess and they have a room where they could easily and nicely place the packages.
•Valet trash is inconsistent.
•You pay for pest control every month, but they never come.
•Parking: You have to pay every single time you have a guest, otherwise they get booted.
•My roommate’s car tag was stolen and she was booted right after that because she didn’t have a tag. The staff acted as if they were annoyed by her concern and pretty much told her it had nothing to do with them—as if it’s our fault they have a booting company and no security.
•The amenities are not nice and most of the time do not work.
This place has gone downhill and the staff acts as if it’s not their job to help the residents.
I will not renew my lease here again.
Fist day after moving I was locked out of my apartment as I was given the wrong keys / fob...
Management team has changed 3 times in less than a month, nothing has changed. If anything we get a set of extra fees and "new account set up" charges every time we get a new management team.
Customer service is abysmal. White older lady in the front desk always has an attitude — doesn't really want to help you. They've lost my rent contract / paperwork twice now.
My car has been booted as they forgot to file / send me the paperwork for a parking permit. I'm still waiting on a reimbursement for the car booting and parking costs (looking at your RAM Partners Management Group).
RENT IS TOO HIGH for the fact that cabinets (both kitchen and bathrooms) are broken, valet trash is never picked up (leads to roaches coming into hallways and apartments), walls were painted all rushed, the hallway to the apartments need better cleaning, and doorways / gates need upkeep. The amenities are usually "out of order" or left abandoned and broken without notice.
If you have guests, be prepared to pay for their parking as they don't have guest parking, or even a proper way for you to store your moving truck as you move-in / move-out.
Can't wait to move out!
Management team has changed 3 times in less than a month, nothing has changed. If anything we get a set of extra fees and "new account set up" charges every time we get a new management team.
Customer service is abysmal. White older lady in the front desk always has an attitude — doesn't really want to help you. They've lost my rent contract / paperwork twice now.
My car has been booted as they forgot to file / send me the paperwork for a parking permit. I'm still waiting on a reimbursement for the car booting and parking costs (looking at your RAM Partners Management Group).
RENT IS TOO HIGH for the fact that cabinets (both kitchen and bathrooms) are broken, valet trash is never picked up (leads to roaches coming into hallways and apartments), walls were painted all rushed, the hallway to the apartments need better cleaning, and doorways / gates need upkeep. The amenities are usually "out of order" or left abandoned and broken without notice.
If you have guests, be prepared to pay for their parking as they don't have guest parking, or even a proper way for you to store your moving truck as you move-in / move-out.
Can't wait to move out!
Please avoid!!! I recommend living in a box before you live here. The new management here is extremely weird.. packages are always disappearing, the elevator has been broke for a MONTH, and lets not even discuss the valet trash situation.
The parking garage gate is always broke which leads to multiple car break ins! I live on the 3rd level and the door to my hall has been broken for months.. pretty sure they are never going to fix that. If you have guest over, be prepared to pay for their parking or else they will be booted.. which makes no sense. Maintenance will enter your unit without your permission or any notice. For example, when I got home from work, I noticed a couple of things out of place. I called management and they then notified me that maintenance entered my unit multiple times throughout the day!
They certainly do not have any nice amenities. The treadmill in the gym has been broken for about a year (there is only 2).
Do what you want with this information but I highly recommend that you look into other properties before staying here. I would hate for anyone else to experience the things that my neighbors and I have experienced at this dump. 0/10
The parking garage gate is always broke which leads to multiple car break ins! I live on the 3rd level and the door to my hall has been broken for months.. pretty sure they are never going to fix that. If you have guest over, be prepared to pay for their parking or else they will be booted.. which makes no sense. Maintenance will enter your unit without your permission or any notice. For example, when I got home from work, I noticed a couple of things out of place. I called management and they then notified me that maintenance entered my unit multiple times throughout the day!
They certainly do not have any nice amenities. The treadmill in the gym has been broken for about a year (there is only 2).
Do what you want with this information but I highly recommend that you look into other properties before staying here. I would hate for anyone else to experience the things that my neighbors and I have experienced at this dump. 0/10
I moved to Pencil Factory from Midtown a few months ago and have enjoyed this transition. The office staff are incredibly busy, yet they are always friendly and have great energy. The package delivery system is a bit outdated though. Having larger mail items delivered to an in-house locker system, instead of relying on someone to be in the office, would be great! Also, due to many owners having pets, the area (garage, near the office) can smell at times. Overall, great experience .
I have been here for close to 2 weeks and I must admit this has been a great transition to Atlanta. Jordan and Joseph were amazing with keeping communication and making sure I get the best view for the best price..they go far and beyond for sure. It is clean, quiet and I feel safe. I love the location close to some good food spots, entertainment, and transit. The only thing that needs improvement is the delivery system away from that no complaints. I feel like I'll be here for quite some time.
Had to update my review since Jordan and Joseph left this place has been terrible. Feel like i should be paying half the price..getting a roof and a view thats it. For one the elevator has been broken for over a month try lugging groceries or water up flights of stairs. Packages are mysteriously getting lost and a hassle to get system is very disorganized. People at the front desk are very weird and unprofessional. Alarms are constantly going off and on. Trash is hardly picked up halway smells will remind you also the trash fee remains on rent. Maintenance requests are just requests things will never be fixed.
Had to update my review since Jordan and Joseph left this place has been terrible. Feel like i should be paying half the price..getting a roof and a view thats it. For one the elevator has been broken for over a month try lugging groceries or water up flights of stairs. Packages are mysteriously getting lost and a hassle to get system is very disorganized. People at the front desk are very weird and unprofessional. Alarms are constantly going off and on. Trash is hardly picked up halway smells will remind you also the trash fee remains on rent. Maintenance requests are just requests things will never be fixed.
