Picture Me Rollin Motorcycle Accessory Emporium

Woeful - Placed an order online on the 8th Jan 2024 and received a confirmation email on the same day. I followed up with an email on the 15th Jan to find out when my purchase would be shipped, email was ignored so followed up with a phone call on the 17th. From the conversation my order had not even been looked at and I had to settle for what was instore (not quite what was advertised) once this conversation was finished I received an email stating my order had been updated to shipped - Australia post tracking to follow. Sent an email on the 21st a Sunday hoping it would be read on the Monday, nope email ignored again so had to ring. I was told I'll ring you back as I am not sure what has happened. Never received a phone call. Never again, not once was there an apology, You have failed miserably as a business, just glad it was a very low cost purchase and I haven't lost too much money, I will stick to the reliable motorcycle stores I have been using over the last couple of years.
Update - received a refund through PayPal.

I visited this store to purchase new riding boots. Picture me rollin have very competitive pricing and a great range of the highest quality gear.

Furthermore what makes this shop the place to buy from is Simon, the owner. He really is a wealth of knowledge and answers all riding and gear related questions with a no-bull##it attitude.

It’s refreshing to be able to interact with an expert in the scene of motorcycling who can guide you in the right direction no matter your level of experience.

Super nice guy, who wants to spend time with you. I arrived at the store and he was busy with another customer, I could tell he wanted to give his full attention to each customer in order of arrival.
When he got to me, he explained the difference with each item and why/when you would use it. Gave me a much better understanding on what I was looking for.

The salesman is very kind and helpful. he help me fix my mirror for free and also help me to Install my phone holder! gave me a very nice service.

Purchased a set of HRC reservoir socks which were showing in stock on their website.
There was no correspondence to show payment was accepted or that order was processing. Called the contact number to be told they were just returning from Europe so emailed as well and still nothing.
Don’t waste your time with this shop - they take your money and don’t respond!
Looks like I’m driving 3 hours to visit the store now.

Very disappointed with the way we were treated in his shop today, I bought a helmet about 4 years ago with him, when the shop was still in Surry hills, back there he seemed to be a very nice guy and patient, but today it was completely opposite, I highly recommended this shop to a friend to buy his helmet, we went to surry hills the shop was closed so I searched online, and realised they had moved to a new address, so we rode under the rain to Sydenham to the new shop, on google maps it was saying the shop was open till 2pm, and it was just 12:30pm when we got there he opened the door in a such bad mood, my friend said he was looking for a new helmet, the guy was like, "what kind of helmet you want" not even letting us go inside to have a look on the helmets, like if he knew the model he could've bought online instead, we were there to look around and see the helmets. Then I just left and told my friend for us to leave, I wouldn't let my friend spend over $400 or more in a place that we are not welcome. So next time Simon when you're in a bad mood or whatever the problem is, just keep your door closed this way you may keep a few more customers happy and they may come back to spend their money with you. But I'm sure that myself or my friend you won't see there anymore.

I had placed an order online for my AGV helmet and a few minutes later received a call from Simon. Simon spent a lot of time with me to ensure i received the correct part. His Customer Service is second to none. I absolutely loved their service. I also received my item very quickly. Well worth ordering from this store. They have gained a customer for life from me.