Local Guides World
Understated units with kitchens & free Wi-Fi in a down-to-earth apartment hotel.
Photos — 77
Reviews — 8
The apartment allocated to us was no where close to the reference pictures in their advertisement.
Toilet flush not working, Table fans not working, Showers have minimal flow of water not sufficient for a proper bath, WiFi doesn't work disconnects frequently, Air conditioner is placed but didn't function or at least we couldn't find it's remote.
The only plus was location, nothing else.
Very disappointing experience. Would not recommend it to any friends or family. Waste of money.
Toilet flush not working, Table fans not working, Showers have minimal flow of water not sufficient for a proper bath, WiFi doesn't work disconnects frequently, Air conditioner is placed but didn't function or at least we couldn't find it's remote.
The only plus was location, nothing else.
Very disappointing experience. Would not recommend it to any friends or family. Waste of money.
On Booking we paid for a bedroom for three, one double bed and a sofa. We paid around 250€ for this for two nights thinking we caught a steal. Then the info about 200€ deposit came, which we hesitated a bit, but paid ofc. When we came for check in, the receptionist asked us another 40€ per night for the sofa, that they didn’t set up in our room yet. We refused, since we thought that we already paid for three people, so this charge did not make sense. The receptionist looked up some information on her PC and then agreed with us and asked us “just” for 20€ for the additional laundry and garbage for the third person they will have to take care of. When we unpacked, we started to look for the AC remote, which was nowhere to be found. We enden on the reception again, where they charged us 10€ per night for the AC, which we obviously paid since it was 33C outside. I was kinda dissapointed about all this extra charges, but today, a week after our stay, our deposit came back and we recieved a message that said that our payment of 80€ was accepted. They charged us the 40€ per night for the third person wothout us knowing it. In the end we paid 120€ more, than it was advertised. Be very careful while staying there, ask about every amount they try to charge you and hopefully you’ll be more lucky than us.
I had a bad experience with the service as when we landed and looked for the apartment, the mentioned location at booking.com is different from the apartment we were given. Secondly finding keys was a treasure hunt, steps were not complete as it missed where we should put the keys, we were looking for the correct door for a lot of time.
Receptionist never received the call, tried for 5 times no reply. Apartment was good clean and tidy. If you are new comer, please be aware of the confusion finding the room first will definitely be there . No help from staff.
Receptionist never received the call, tried for 5 times no reply. Apartment was good clean and tidy. If you are new comer, please be aware of the confusion finding the room first will definitely be there . No help from staff.
Before I was worried because I saw a lot of negative opinions about that place. When we arrived my bad feeling gone. The apartment it was tidy, in good condition. If you are expecting a 5 starts hotel then go to 5 stars Hotel. A guy from the reception he was helpful and kind. It's good place if you want to sleep and you know that you spend all the time out.
Old Town Square Apartments are a cool set of apartments, about 7 minutes walk from the main square. They're close enough to reach all the tourist spots easily, but far enough away that you won't be kept awake all night by tourists.
We arrived and had a really warm, friendly welcome from Lucy, and got our two sets of keys to our "Two room apartment".
According to the booking website, Bedroom 1 contains 1 large double bed, Bedroom 2 contains a large double bed.
The reality was that there were no bedrooms at all. Our apartment, RG-03, was simply one large open-plan space, with a small bathroom. That's it. You won't get much privacy from each other, and if one of you snores, there's no escaping from the noise. One double bed was next to the sofa & kitchen area, the other double bed was up some steps.
The other big issue with our apartment was that we stayed during the July 2023 heatwave, and one of the double beds was directly below two roof windows and there were no blinds/shutters we could close. So each morning, one of us would be woken up at 5am with blinding sunlight. Plus, during the day, our apartment was just constantly heating up. There was no air conditioning, but we were given one fan.
It's also worth noting that our apartment was up two flights of stairs, then a spiral staircase. You won't want to be coming here if you have big luggage or young kids.
On the plus side, the apartment was nice, immaculately clean, with a fridge, there was a supermarket across the road, a cafe downstairs, and plenty of bars and restaurants nearby. You are required to pay a 200-Euro deposit on the apartment, but mine was refunded the day after I checked out.
Would I stay there again ? No. Sorry, but I prefer a "proper" 2-bedroom apartment, with actual walls (!) and with windows with curtains or shutters. Which is a shame, as the staff are lovely, and it's a great location.
We arrived and had a really warm, friendly welcome from Lucy, and got our two sets of keys to our "Two room apartment".
According to the booking website, Bedroom 1 contains 1 large double bed, Bedroom 2 contains a large double bed.
The reality was that there were no bedrooms at all. Our apartment, RG-03, was simply one large open-plan space, with a small bathroom. That's it. You won't get much privacy from each other, and if one of you snores, there's no escaping from the noise. One double bed was next to the sofa & kitchen area, the other double bed was up some steps.
The other big issue with our apartment was that we stayed during the July 2023 heatwave, and one of the double beds was directly below two roof windows and there were no blinds/shutters we could close. So each morning, one of us would be woken up at 5am with blinding sunlight. Plus, during the day, our apartment was just constantly heating up. There was no air conditioning, but we were given one fan.
It's also worth noting that our apartment was up two flights of stairs, then a spiral staircase. You won't want to be coming here if you have big luggage or young kids.
On the plus side, the apartment was nice, immaculately clean, with a fridge, there was a supermarket across the road, a cafe downstairs, and plenty of bars and restaurants nearby. You are required to pay a 200-Euro deposit on the apartment, but mine was refunded the day after I checked out.
Would I stay there again ? No. Sorry, but I prefer a "proper" 2-bedroom apartment, with actual walls (!) and with windows with curtains or shutters. Which is a shame, as the staff are lovely, and it's a great location.
I am writing to express my deep disappointment and frustration with the recent apartment booking I made through this apartment. The experience was marred by the abysmal cleanliness of the room and the shockingly rude behavior exhibited by your staff.
On 24.06.2023, I made a reservation for a room. However, upon arrival, I was appalled to find the room in an utterly unsanitary condition. The floors were covered in dirt and dust, the bathroom was filthy with uncleaned stains, and the kitchenette was infested with pests. The overall state of the room was not only unhygienic but also completely unacceptable for any guest.
Furthermore, the behavior of the staff members was nothing short of appalling. From the moment I arrived, I was met with a dismissive and disrespectful attitude. The receptionist was unhelpful and seemed disinterested in addressing my concerns. When I brought up the issue of the room's cleanliness, I was met with hostility and was told that it was not their responsibility to ensure a clean environment. This lack of professionalism and courtesy is simply unacceptable.
On 24.06.2023, I made a reservation for a room. However, upon arrival, I was appalled to find the room in an utterly unsanitary condition. The floors were covered in dirt and dust, the bathroom was filthy with uncleaned stains, and the kitchenette was infested with pests. The overall state of the room was not only unhygienic but also completely unacceptable for any guest.
Furthermore, the behavior of the staff members was nothing short of appalling. From the moment I arrived, I was met with a dismissive and disrespectful attitude. The receptionist was unhelpful and seemed disinterested in addressing my concerns. When I brought up the issue of the room's cleanliness, I was met with hostility and was told that it was not their responsibility to ensure a clean environment. This lack of professionalism and courtesy is simply unacceptable.
Be careful of this fraud apartment!!!
We booked a room to sleep in Prague with my friend, we arrived on time to check in but there was nobody at the reception to let us in and finalize the booking.
We had to book another hotel.
However, Old Town Square apartments refused to refund us the money back and claimed that we didn’t show up!
Be alert, it’s always better to choose a pay at the accommodation option, otherwise owners such us this will just keep the money and not reply on your inquiries.
We booked a room to sleep in Prague with my friend, we arrived on time to check in but there was nobody at the reception to let us in and finalize the booking.
We had to book another hotel.
However, Old Town Square apartments refused to refund us the money back and claimed that we didn’t show up!
Be alert, it’s always better to choose a pay at the accommodation option, otherwise owners such us this will just keep the money and not reply on your inquiries.
