Byron Bikes

Very knowledgeable and helpful. Was able to provide service on my brand of ebike that no one else in the area could.

I have been trying since June to coordinate a mobility scooter repair with this business for my extremely disabled partner. That was a colossal mistake, as it has taken months of falsehoods, vagaries, broken promises, and a 'long-suffering small businessperson' act.

Most of then information on the website is false. The store is not open 9 AM to 9 PM - an issue when I was trying to deal with them while still working. As well, the site says they offer a pickup service for vehicles which require repairs. This is a lie. I tried for weeks to get the mobility scooter in need of repair picked up, and the reasoning went from 'it's not always available' to 'it's only available on rainy days because the person who does it works another job'. He then suggested I pay for someone on Facebook to bring it in - again, not a good solution for someone with disabilities.

When it finally got to the shop, there were weeks and weeks of excuses, false promises, convenient 'forgetfulness' (I left my name and number with him at least five times), and finally trying to sell us a different scooter from the one promised because that's what he had and the promised one wasn't available anymore. He then tried to guilt me for the scooter in need of repair taking up space in his shop.

This has been completely unacceptable. Do not put yourself through this sort of treatment.

I have long covid and severe spinal pain as a complication of my MCAS. I sourced an older model scooter from a pal who thought it just needed new batteries, but it still wasn’t quite running
. Called in advance. He claimed it was going to be a few days for his pick up guy to come. Call for an update he admitted the pickup service doesn’t really operate so since it’s a mobility device he suggested paying someone else to deliver it so I would get it fixed soon. Which we did.
He made false promise after false promise.
I made summer plans months away that I couldn’t do.

After he sold a scooter he promised us while we were away for 5 days he started calling aggressively guilting us because he’d now been storing it for so long.

When I pointed out he wasted my entire summer and gave me false hope of having some mobility he then said it had only been there about two weeks. After literally having the audacity to guilt us for him “allowing” us to store it there and saying how he should have BILLED US for this service.

If you’re disabled please save yourself the nightmare. I know there aren’t many but any other vendor/repair shop has to be better

Rep: "What can I do for you?" he mumbles with his back to me as he continues work on the bike he's repairing. Me: "Hi, I called last week for a few repairs and you told me to bring it in today". I give the short list of repairs I think it needs and he gives me options, still with his back to me and not bothering to get up and inspect the bike he told me to bring in.

Then he tells me I can't leave my bike today because he doesn't have the space and won't get to it for about a week. I really don't see why he told me to come in when we could have discussed the repairs on the phone when I called last week and set an appointment then? Based on my experience today, it's clear to me this business is only busy due to a lack of competition in the area. Very poor attitude. I turned around and left. No way am I spending my money here.

Updated to reply to owner's response: Thank you for your reply. I think the point you missed here is that I called you the week before and explained I would not be able to get there until after 4pm, but before 5pm. You told me "no appointment was necessary" and to "just bring it in on Tuesday", leaving me with the impression that you would inspect my bike and take it in for repair. Instead, when I arrived, you told me to bring it back almost a week later, and didn't bother to even get up and inspect it after I rushed there after my own day of work.

Here's the thing- my time is just as valuable to me as yours is to you. You wasted my time for no reason. It's great that you could acknowledge what I said was all true, but unfortunate that you think sitting with your back to me by way of introduction and wasting my time are not indicative of a poor attitude.

I could write pages about my positive experience. Let me just say that it is without the doubt the best repair experience I have had for any item ever . Service , price and quality of work are almost unbelievable. I was expecting to pay 3 times what I was charged and could not believe the phone call that my bike was ready for pickup first thing the very next morning .

I do not recommend at all. He overcharged me for a simple bike tube change ($75!!!!!!) and supposedly screwed the back support to the back tire but it came off as soon as I left. He screwed me over instead

After a predictably horrendous experience at 'Bike and Forth' further East on Danforth, I came to Byron Bikes, which is where I should have come in the first place.
Needing a replacement handlebar post for an obscure and probably bad knockoff of a Rad e-bike, the work was done very quickly and a good price - plus he's an interesting and funny guy to talk to. This is where I will be going from now on. Even if it weren't so close by, I would go out of my way to go to Byron Bikes.
Oh, and don't even think of going to 'Bike and Forth'... unnless you like witnessing verbal abuse and big drama.