Polo Ralph Lauren Factory Store

They're usually very good I returned to shirt my son wanted it in Black instead of red the exact same shirt just a different color no difference in the price just exchanging the color they returned the shirt did no price adjustment and charged me 40% more I don't think I will go back I was told there was no manager and I could call corporate if I had an issue and wanted to solve it I have yet to hear back from corporate

Very clean and organized facility. Staff extremely friendly and courteous.

I like this brand very much. The quality is very good. The style is also very durable. The service is also good. The price is not expensive either. It's what I like.

Ralph Lauren is one of my favorite brands l.
This is a Polo Ralph lauren factory store in Aurora's Chicago premium outlet mall.

They do have some pretty good deals plus if u signup for txt/sms you get 15% off coupons every now and then.

Enjoy the savings on some good quality clothes

9/3/23 Customer was making me and my mom uncomfortable by grunting and staring at us with disgust. I responded to customer and sales associate who is a manager ( lady with long braids and African American was wearing a beige outfit) asked us if everything was okay. I said no customer was grunting at us and making noises as if we were disgusting to look at. She responded “ she is a customer” okay then what would my mom and I be ? Like her behavior is being justified. We felt uncomfortable and discriminated against. She then proceeded to tell her coworker “ ugh today will be a good day” sarcastically. Afterwards I went to the front and ask for the customer complaint the manager lady in the beige outfit was there as well. I felt uncomfortable and extremely upset. It’s not about taking sides but that day the customer and manager made the shopping experience bad. It’s acknowledging both sides of the party and acknowledging that I was a customer and I deserve the same respect.

As a good former employee, i wanted to come on here and share my horrible experience about working with one of the most disgusting mangers yuzaleth i think that’s how you spell her name. she is one of the messiest people you would ever meet, i don’t even know how she landed her position but she would spread rumors and try to medal into peoples personal lives. as a 40 year old manager i thought she’d be more mature than that but apparently we’re still in high school at a full time job. the rest of the employees & managers were fine but she was the bad apple

Customer service was phenomenal. I was warmly greeted upon entering the store. When I needed a question asked, approaching a customer service representative was very easy and I would be able to answer my questions with ease. One of the best Ralph Lauren outlets, with a large selection in the men’s and women’s sections. With the Ralph Lauren brand, you simply will not go wrong. You have the security of style and quality, my favorite brand by far. It was a pleasure to spend our hard-earned money there. We will be back often. The store was clean and well organized. Great prices are always best.