Virgin Australia Brisbane International

No Virgin Lounge since 2020. No where does Virgin advertise this. Staff seem to deal with complaints regarding this on a regular basis. They have a generic copy/paste response. They couldn’t care less. :(

Staff stood around and didn't help! We had 7 bags to check in. Made us do it all ourselves. Two bags got lost. Was a total stuff up by the older rude staff. Will not be flying Virgin again

Plane delayed.in Rockhampton for hours. Won't make my connecting flight to Perth for my father's funeral. Spoke to staff, to ask what would happen next. She replied angrily.

What could have been a Christmas disaster and the worst airport experience of my life turned into a Christmas miracle thanks to the support of duty manager Meegen Burston. She went out of her way to help me with my crisis and ultimately got me on board in time for my flight to Fiji. I wanted to express my sincere gratitude to her for going above and beyond, and I hope this message gets passed onto her directly. Thank you so much! I will certainly be flying with Virgin airlines from now on.

23/12/23 6:40am I understand it’s near Xmas so lots of people travelling. My bag label didn’t print out & it took 45mins to get help.
Staff making comments about how they can only serve one person at a time are unwarranted. I didn’t complain nor get abusive. I patiently waited. One dude got very upset about waiting 30 mins for help. The lady with xmas headband on got very pouty to say the least. Staff are only human but gee whiz control your tempers a bit better. I had the worst check in experience today. Previously with Virgin they have not been too bad.

Wow what an awful company. They make leaving any sort of feedback really difficult to avoid getting any. The people on the phone are rude and do t listen. They just say set lines that aren’t even relevant to the conversation. The flight credits were used then they cancelled the flights and then keep the expiry date even though the new flight dates don’t suit. They have also stopped food and drinks in the lounge what’s the point in having one? It’s been steadily getting worse. What a load of rubbish. Branson should be ashamed of himself

What a missed opportunity! While Qantas and Joyce destroyed an airline, Virgin shows that it doesn’t have the ability to fill the gap. They like so many squeeze you into a sardine can with other sardines kneeing you in the back because they are sit straight. What would you expect from ax ex CEO of “Deathstar”? Right now there is room for a quality airline in Australia.