Brisbane Airport Parking International Terminal

We booked and paid online. Had ticket validated when we picked it up yet they refused to let us out! Having got off an international flight and had a further 2 hours to drive home they could not find our booking reference. 30 minutes later when we were able to pull out bags and dig through various papers to prove we had booked and paid on line (!!) they finally allowed us out! Thomas and Wade are responsible for our unbelievable frustration. No apology, no help. No customer service. DO NOT PARK HERE.

These guys always look after our car when we go abroad and they do a great job. The numberplate recognition thingy didn't like our NSW plate on the way in but worked find on the way out. Go armed with your QR code just in case!

Yuck airport- sybway wrappers, masks and old napkins on the ground for over 6 hours.... no cleaners at all.

After a 14hr flight it is a relief to have our vehicle ready to go. The attends rushed to get us on our way home. No need to disrupt our family to pick us up. Service couldn't be any better. Valet parking maybe a bit more expensive but well worth it

My wife and I recently travelled to Bali leaving our car with the Valet team. Very easy drop off. the car had a flat tyre while it was parked. The team went out of their way to ensure it was fixed prior to our return. I cant thank them enough and for the extra cost will be using Valet parking every time in future.

Paid the extra to park valet, specifically because my car is BRAND NEW. Worst experience of my life. The drop off and pick up was mostly fine despite a short wait however, the issue lies with the damage they caused to my car while I was overseas.
I have video evidence of no damage prior to drop off, when I picked the car up there was damage on the front bumper driver door and driver door frame. They have the audacity to say it was there prior to drop off despite:
1. My car is less than 2 months old when I dropped it off
2. My car has only a couple thousand kms kms it
3. I always park valet elsewhere to protect my vehicle and have video logs of no damage evident before drop off.

I will never use this service again, awaiting police investigation at this stage to get my car repaired due to malicious maltreatment of my vehicle. 0/10.

They should change the name to "Not secure parking". Never ever park your car here, it's not safe and way not secure. I parked my vehicle here as I was traveling internationally, but when I came back my car was damaged It felt like someone was trying to break in. With everyday patrol in the parking lot, I don't know how they haven't noticed. My window was down, lights were on & the car was full of spider webs and it seems like it was standing there for a long time. When I told the staff he told me we don't know, if we find something on the camera we will refund your parking fare as well as provide assistance with the insurance claim as well.But once I am gone story changed & I haven't got my refund yet, with insurance I have to pay the excess and all the hassle for nothing.
Will update again once I will hear from them.
I have attached pictures for the refrence