MainStreet Bank

Debra Cope helped me quickly, efficiently and pleasantly to solve my problem. She deserves kudos for making my problem seem like it was the only one she had.

Gisele Foulks provided us very timely, well-explained, and responsive service. In almost real-time we were able to identify the administrative tasks and forms that needed completion to enable updates our account and to generate a Power of Attorney / Lien Release form which will enable us to retitle our automobile.

I love the absolutely personalized service, knowing that the representative I speak to in my local branch knows exactly who I am each time. I can quickly get this personalized service by phone, in person, or by email. I have both a small business account and a personal account with them.

The headquarter staff are very welcoming and friendly! Whenever I have questions, I know I could count on them to assist me when I walk in.

Small businesses are being encouraged to move their money to larger banks because of the fear of small community banks going under.
Even though the money may be a little safer in a larger bank – what is being lost in that thought process is the fact that when you do that you become just another account number.
What I love about MainStreet is that I have relationship with the people who take care of my money.
I wouldn’t trade what I have with you guys for the world!!

Eric Staggers
President
Paradise Ice Cream, Inc.

Awesome Customer Service! Steven Carrion responded to my first phone call and has met me at my office to set up our business and personal accounts! He has more than met my expectations for commercial banking.Don't think twice about using this bank- personalized service to a new level of excellence. Thanks MainStreet Bank!

UPDATE: Steve Carrion is still carrying the torch of customer service! Not only did he set up my 18 year old's new bank account remotely-but he is helping me to establish a campaign fund account for an office that I am running for as Delegate in the Virginia General Assembly- Thanks Steve!

Is this a real bank? Called for help with setting my online account for an auto loan and its the most convoluted system I've ever seen. Im genuinely scared for my privacy. Its like they stood up this bank with the help of an IT intern.