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Reviews — 8
This is the worst spa I've ever done business with.
I've tried calling to cancel my membership, the front desk people never answer the phone, so i have to leave a voicemail and then they'd call me hours later. When they finally did call back, the front desk lady told me that another Manager named Jennifer would call Me about canceling my membership. She didn't call me and it's been a week already.
They continue to charge my card, I have been very clear about canceling my membership with this terrible business and they won't do it! I am literally at a wits end with these people and will NEVER recommend anyone continue going here!
I've tried calling to cancel my membership, the front desk people never answer the phone, so i have to leave a voicemail and then they'd call me hours later. When they finally did call back, the front desk lady told me that another Manager named Jennifer would call Me about canceling my membership. She didn't call me and it's been a week already.
They continue to charge my card, I have been very clear about canceling my membership with this terrible business and they won't do it! I am literally at a wits end with these people and will NEVER recommend anyone continue going here!
AVOID THE MEMBERSHIP!!!
Since this is a franchise and they all benefit from the corporate policies AND have lack of accountability b/c it is "a corporate policy" I'm sharing this on the page of where I signed up for this horrible membership. BTW, the perks are absolutely not worth it (except to the business who gets regular payments).
If the owner of this franchise reads this please make sure Melanie, the Customer Service Manager, successfully kicks off the process so I do not need to deal with this H3LL any longer.
NEVER sign up for a MEMBERSHIP, you will regret it. By law, memberships that automatically take money from your account should be "easy" to cancel. But of course that does not benefit H&S who would prefer you get caught in the frustration and give up.
1st) you call to cancel but of course they are busy, you leave a message, then they call you back and tell you they can't cancel it, you MUST wait 2-3 business days....
2nd) Then a Customer Service Manager to calls you because you have to DISCUSEE your cancelation, why??? (and of course all the way through they try to talk you out of it)
3rd) then they tell you they will be taking MORE money out of your credit card because THEY want a 30 day notice - for what?!? most people don't even give their bosses more than 2 weeks notice.
Then you have to use the service at a place you now HATE within 90 days or they keep (steal) your money,
I have been going there for years --- I will NEVER go to another Hand and Stone again (after I use my last FORCED service, what wonderful self-care).
Since this is a franchise and they all benefit from the corporate policies AND have lack of accountability b/c it is "a corporate policy" I'm sharing this on the page of where I signed up for this horrible membership. BTW, the perks are absolutely not worth it (except to the business who gets regular payments).
If the owner of this franchise reads this please make sure Melanie, the Customer Service Manager, successfully kicks off the process so I do not need to deal with this H3LL any longer.
NEVER sign up for a MEMBERSHIP, you will regret it. By law, memberships that automatically take money from your account should be "easy" to cancel. But of course that does not benefit H&S who would prefer you get caught in the frustration and give up.
1st) you call to cancel but of course they are busy, you leave a message, then they call you back and tell you they can't cancel it, you MUST wait 2-3 business days....
2nd) Then a Customer Service Manager to calls you because you have to DISCUSEE your cancelation, why??? (and of course all the way through they try to talk you out of it)
3rd) then they tell you they will be taking MORE money out of your credit card because THEY want a 30 day notice - for what?!? most people don't even give their bosses more than 2 weeks notice.
Then you have to use the service at a place you now HATE within 90 days or they keep (steal) your money,
I have been going there for years --- I will NEVER go to another Hand and Stone again (after I use my last FORCED service, what wonderful self-care).
I've been trying to cancel my membership for three months and called numerous times and even stopped by. They keep promising the customer care specialist will emai/call and I haven't heard back since. No response at all, and they continue charging my credit card. Everything is great until you try to cancel your membership, so please be aware before signing up. Shady business practice as another reviewer stated and had the same issue.For sure a shady business practice as another reviewer stated.
They cancelled my massage 30 minutes before my scheduled time. Was not able to find a date to reschedule and the person I spoke with was definitely not accommodating.
Was able to book a last minute massage appointment to help relax and get rid of some neck pain I’ve been have just days before my wedding! Everyone was super nice and Jason was great! Thanks so much for fixing my neck so I can enjoy my wedding without being in pain!!
Been a member for more than a year. Service is decent. But i have been trying to cancel my membership for few months now and they keep finding excuses to keep debiting my account. Front desk has inexperienced staffs and billing cannot be reached directly. That’a a shady business practice.
Anyone looking for a relaxing facial, with instant results, should go see Nevaeh at Hand & Stone Apex! She is the right amount of gentle with the face portion, and then gets a little firmer with the neck and shoulders! Her technique is just right! She also has a wonderful bedside manner! The rest of the crew at Hand & Stone is great as well! All very friendly and personable!
