Menai Charcoal Chicken

I'm not accustomed to writing reviews, but my experience at Menai Charcoal Chicken was disappointing, prompting me to provide feedback along with an attached photo. Despite paying a grand total of $49.95, the meal consisted of dry chicken and small portions. Unfortunately, the quality of the food fell short of the usual standards expected of Lebanese cuisine. While I wouldn't mind paying higher prices for good quality food, the pricing here seems extortionate given the subpar experience.

The lady behind the counter was so rude I asked about adding some bread to my order ended up walking out as her response made me feel like I had done something seriously wrong I have been a customer in this shop for many years absolutely appalled I then called to ask for the manager and the same lady hung up on me ....
that kind of customer service would....
turn anybody off their food and don't ask any questions she does not have time for anybody not even customers even know the shops empty maybe three customers the whole time I was sitting in my car writing this.

In response to the owner
I never asked for free bread I asked how much the bag was then said never mind it's too much bread I might just upsize my meal don't worry about the large salad and went to change the order before she had put it through or started.. this lady being the trainee the other lady telling me she is training this lady who we did not ask for help decides to rudely interrupt with a very negative attitude and tone of voice telling me that they do not break up the bread and I must pay for it I never had any intentions of not paying for it and unless I asked you the question how am I meant to know if they break up the bread !?

I then apologise to the lady doing the training who interrupted and explain to her that the toning her voice was making me nervous and that the lady serving me was doing a fantastic job as I wasn't 100% sure what I wanted to order she then replied we haven't got time for these shenanigans in which I was shocked offended and said never mind I don't want anything and walked out so I'm also not sure where racist comes into it but I didn't think it's fair you call me racist when I have been unfairly treated falsely accused and embarrassed and hungry not to mention I had two other people one of them being a kid waiting on food
As for your new trainees she is wonderful polite and well-spoken maybe the trainer should take a lesson from the trainee on how to be polite .
And I apologise for not using names as the trainer refuse to give them to me over the phone!
And an apology for the new trainer I did not mean to upset her but if somebody is micro managing you and make sure you feel uncomfortable tell them to take a step back as i did !
Thank you to KFC they have restored my faith in humanity and customer service

Best chicken shop in the Sutherland shire, I recommend going to, very nice salads Good customer service I’ve ever had, well done to the owners an amazing team they have for customers to feel blessed

Look, it’s not Granville, but it’s just as good .
Great service, great Chicken and Salad and it’s in a nice area to eat, very bushy

Our favourite takeaway food by far! Best food and the nicest owners. They even cater for parties and they’re always a crowd favourite!

Ordered takeaway wraps, falafel and a lamb one with chips on the side.
The lamb was the winner, perfectly cooked. Chips were well seasoned but the falafel wrap was lacking in flavour and slightly too moist with the sauce. Other than that, lovely service and ample dine in space!

Ordered a MEGA family deal which is around 3 chickens, 2 large chips and heaps of other extras for a family gathering. $95 was excellent value for money and the food was genuinely really nice. The people that served me were very kind as well I will definitely be coming back.