Local Guides World
7441 Hillwood Dr, Gainesville, VA 20155, United States

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Reviews — 8

Scott Murri
at 2024 Mar 12
Scott Murri
at 2024 Mar 12
Not sure who they have working these places. Staff unaware of how to tighten oil plug and filter properly. Left leaking oil. Never again going to jiffy lube. Going to try and get refund for service as a quality job was not done. Go to local shops for a quality job and better service
Owen Godbold
at 2024 Feb 09
Owen Godbold
at 2024 Feb 09
Manager and crew went above and beyond what I expected. I was especially impressed with the manager who took careful attention to the specific issue I had. Five stars isn’t enough
H E
at 2024 Jan 14
H E
at 2024 Jan 14
Good service, happy with the oil change, but they should relax a bit with the hard selling. They also reinstalled my cabin air filter incorrectly.
Andrea Miller
at 2023 Dec 28
Andrea Miller
at 2023 Dec 28
My first experience was pleasant with Mike assisting but my other visits have been disappointing. I just found screws that weren’t put back underneath my hood! Who know what damage it could have caused if I didn’t find it!
Bruce
at 2023 Nov 10
Bruce
at 2023 Nov 10
Every place makes mistakes and in the past I have caught little things and let them slide. But when you quote things verbally out away from any price list and don’t honor your word. I have to draw the line. What’s worse the manager just ignored it and walked off without even asking the guy if he made a mistake. They are fast but use Jiffy Lube as a Last Restort
Shannon Kasmierski
at 2023 Nov 10
Shannon Kasmierski
at 2023 Nov 10
Overall satisfied with service. They are very quick. The staff speaks very quickly running through their questions and standing outside, it is difficult to hear. I asked for an estimate for future brake service and was just told a number, it was not included with my receipt. The receipt indicated the floors were vacuumed and they weren't even touched.
Site Admin
at 2023 Nov 10
Site Admin
at 2023 Nov 10
Artie was so very helpful with all of the questions and concerns I had. I've never been to a place like this before but he and his team made me feel very comfortable. I was out within 15 minutes! I will definitely return!

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