Citadines on Bourke Melbourne

Unbelievably poor customer service!
Booked a twin room, emailed me 4 days before trip saying they didnt have one available and I would have to pay an additional $25 per night for a camp bed.
When queried they simply said 'rooms were not guarenteed'.
Honestly couldnt believe what I was reading.
Cancelled booking and booked the Rydes for less.
Will never return

Great location,but, inspect room before accepting upgrade to room. We got upgraded (for additional cost )to a city view room with a construction crane close to our window. Handy for early morning wake up. No USB power outlets in room.

Have been staying in here a lot, quite like it. Since May, the management decided to have room cleaning once every 2 nights, that's fine, as we were informed, but the annoying part is that they didn't carry out the cleaning as pledged. The Gym used to be good, but for the last two nights, one day there was no cup for Drinking Water, another night there were no cup and the drinking water thank was empty. Best part was during the session, there was a cleaner walk in to clear up rubbish, but no action were taken on the cups and drinking water. My take was: it's probably not his job! Last thing to note, the carpet in the room doesn't feel "good" to walk on and found hairs (not mine) at around the sink, it's not a good feeling. The only consolation is that the front desk service is good as usual

The check-in process was smooth. We requested a quiet room which we get it. They said housekeeping cleaning the room in 2 day which acceptable but no clean up, that's fine. We only stay 3 nights.
The room has everything needed, missing a slipper, should give extra towel if no service in the room.

The Location at Bourke st made the commute very convenient to everywhere near the cbd. The price/value for a 1 bedroom was really good as well and came in handy when travelling with a kid.

The room carpets are slightly run down along with the microwave in our room.

Overall, would come back again due to the convenience and the restaurants nearby.

Central location, staff was nice for our 4 day stay
However, rooms are used quite fairly & room service is poor like other reviews said. On our 2nd day, towels were not changed & bin still not changed. Had to ask for it, at least came quite fast.

Staff were great; the front desk manager called me the day before arrival about my room request, which was great service; we stayed in an Executive Studio on the 22nd floor with an amazing view (despite the current cranes!); very comfortable bed; but the room felt very outdated and the wash basin was in the main bedroom and not in the bathroom. The hotel (and room) felt very much like student accommodation to us. Apparently they do have long term accommodation (I asked) - and this was apparent. Housekeeping failed to service our room - even after asking - and the following day they left behind all our used wet towels after servicing. Can't recommend.