Carrington Court Holiday Apartments Main Beach

We stayed in an apartment booked via AirBnB. On the 25th Sept, I went down to the Manager and asked where in the local area could we park a second car for 1 night, as we only had 1 space with our apartment. He was extremely unhelpful and rude, and said he didn't know and had nothing to do with AirBnB. I explained I was happy to park offsite somewhere and was looking for a recommendation for somewhere secure, to which his response was a big shoulder shrug and "what do you want me to do, pull a parking space out of .....". I was so shocked, I simply had to walk away.

we booked a unit for 5 days through www. carringtoncourt . com. au
we received confirmation and provided credit card, turns out the website system was not operated by the actual hotel owner? it re-directed us to another 3rd party platform, so our booking and email confirmation was considered (by the hotel) not valid and we have been told the hotel has been fully booked.. there is a bit of inconsistent information presented.. anyway was hoping to have a good time there... recommend calling their reception to confirm availability and booking... dont trust the online system ....

We are semi retired and holiday often. With the difficulties flying interstate and overseas we are tending to stay local and holiday on the Gold and Sunshine Coasts. This place is however off our list of places to consider given the service, lack of response to my email and the response they provided to my son and daughter-in-law when they had to cancel at the last minute due to a seriously ill baby. Several attempts were made to contact the manager prior to checkin but he conveniently ignored all attempts. I got NO response to my email. He asked my son to consider it from his perspective ie “it’s a pandemic”. Perhaps this manager needs to consider the perspective of others too. Perhaps others have worked tirelessly throughout the pandemic as front line workers in the health sector and given up days off to do extra work on Covid wards. And perhaps due to the pandemic and the demands of work this is the first holiday for two small children since the beginning of the pandemic. Some sense of decency may have been to give a part refund or even a refund of a cleaning fee (as no one used the apartment and no cleaning had to be done). All I can say is WELL DONE to this manager. He has lost the business of a large family and all of their friends.

We recently had a booking to stay at Carrington Court.
Unfortunately, on the intended day of stay, we had to cancel as our 4-month old child became ill with a respiratory virus- requiring hospital admission.

We attempted to contact the hotel via phone and email, but received no response.
We were charged the full rate for the stay.

We eventually got on to the manager, David, to enquire whether a partial refund or credit toward a future stay was possible.
David denied this request, offering “a better rate” as concession, which was not an acceptable offer given the circumstances and large cost involved.

In the context of the pandemic, the inflexible refund policy is extraordinarily shortsighted.

We had hoped for our first family holiday since covid- but instead we will not be staying a at Carrington Court ever again, and we would actively not recommend this hotel to all.

From the moment we checked in and opened the apartment door the view pulled us into holiday mode. The management Jenny &Garry were so friendly and always had a smile and a hello if you passed them around the complex. The apartment itself number 41 was above and beyond what we had expected such a clean welcoming feel about it. The location was perfect and we most defiantly will be going on GC holiday getaways at Carrington again. Thank you to management for such a relaxing clean affordable family Xmas get away .