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Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
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Reviews — 8
10/10 for customer service! Placed an order on the app and they CALLED me to let me know one of the items I ordered was out of stock. Ok, that is some top their communication if you ask me! Once I got to the drive thru there was maybe a three minute wait (which is nothing compared to the Panera in my town) and they gave me a free brownie!! The sandwich I ordered was prepared nicely and I even got THREE WHOLE SLICES of avocado on each half of the sandwich! What a breath of fresh air. I’ve seriously had to wait over a half hour before in my town’s Panera drive thru, for ONE SANDWICH! And they hardly ever put any toppings in it. This was easily the best Panera interaction I’ve had in forever. Especially since I was coming home from traveling for a full 24hrs so I was desperate for a decently fresh meal. Ugh thank you! Lol
I was just at Panera to order a sandwich and had some of the worst customer service ever. The drive-through person must not have learned manners when they were in school. All it got out of this person was demanding the payment. Did say please or thank you. Besides waiting for a long period of time, you would think they would apologize for the slow service and say thank you. Instead, I got nothing. When I said, "you are welcome", the response was 'have a good one" and proceeded by the drive-up window being shut. Really? I think you need to take lessons from Chick-fil-A who have excellent service and all of their workers are very polite. After spending $14.00 dollars on a sandwich, I think I at least deserve a thank you.
Got a half tuna salad sandwich and a cinnamon sugar bagel. Bagel was excellent. However the sandwich had less than a spoon of tuna. It felt like eating plain bread with two slices of tomatoes. Sandwich was overpriced but this was ridiculous just for the bread and tomatoes.
I literally visit this location once or twice during a work week M-F. I order the same thing every time online and walk in to get my order. Half a Napa Chicken Salad sandwich on sourdough with a regular charged lemonade. (Before the recents deaths due to the over consumption of the charged drinks it was self-serve. Now the counter staff has to give it to you). It comes with the tiny bag of chips. I'm not sure if there's suppose to be a pickle because it's hit or miss if I get one. This sandwich is delicious. It seems recently they are putting less of the chicken salad with more lettuce and tomato. All-in all it's a perfect lunch. I often get money off because of their rewards program.
I was happy when I opened my bag and unwrapped my food. Then I took a bite on something hard and it was this avocado skin. I said "ok fine..." but on the other side there was a piece of paper stuck to it. THIS WAS IN MY SANDWHICH! I feel sick to my stomach. I don't even want to know what it looks like in the back where the food was being prepped. $22 wasted. :(
Good food and good ambience. In store app is also too good with a very user friendly interface, only thing is screen is very small. Good ambience with lot of space and very good lighting. Unlimited Sip is one of the main attractions. Though quantity is very less, everything tasted good.
As Panera ages some locations have gone downhill. This location is as bright as when it was first built. It's clean, bright, well stocked and well staffed. The manager was extremely sincere, kind and accommodating. It was clear he took pride in his store and in serving its guests.
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