Ford Denver Service Department

Impossible to get ahold of anyone, they don’t return calls. I tried calling a number of times about an appointment and when my appointment day finally came they told me it’d be 3-4 days before my truck would ever get looked at. What’s the point of an appointment then? Bad customer service overall.

My Mom had a recall item on her Escape. I called several other dealerships and they were 2-5 months out for an appointment! Worked with Gage at Phil Long and he was able to get us in and take care of it in just a few days. Thanks Gage!

I had a major suspension problem that was not recognized by my dealer. I got the job fixed professionally and in a timely manner somewhere else.
A dealer's service is only as good as their employees.

They told me I needed a service for my warranty service to later find out it was untrue. They had my truck for 3 days and never touched it. Then told me three more days . I just went and picked it up later to find out They were scamming Me. I will never go back.

Our check engine light came on and so we scheduled an appointment at Phil Long Ford that was a week and a half out. They told us that they would need our truck for 1 to 3 days to diagnose the problem. After 3 days they told us that it would be another week or so until their engine mechanic could take a look at it to figure out what the problem was. A week went by and then it was another week until the mechanic was actually able to look at it. We were 8th in line and it took two weeks to look at the engine. I feel like the scheduling could have been even a little more precise. They told us that there were no loaner cars available due to the shortage of vehicles. So we had to pay for our own rental car while our truck was at the dealership. When the engine mechanic finally did look at our truck and diagnose the problem it only took one day to fix it. I would be hard-pressed to bring my truck back to Phil Long Ford service department. They had our truck for a total of 3 weeks.

Dwayne Callaway is totally the best that Phil Long Ford has. Sherri who handles the loaner cars was very nice and helpful.

Wayne always manages to get the job done and keep my buses on the road when I need them.