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Reviews — 8
Great experience with the service department! Met Matthew and Cristian. They took excellent care of my car and got me in and out quickly. I can't wait til Cristian puts the Whipple on my 5.0! Go see Ty and buy a Mustang! Thank you AutoNation!
The Service & Parts Department showed me excellent end-to-end service when I brought my vehicle in. A few days after I had my appointment, I unfortunately had a small mishap (my fault) with my passenger side rear mirror and decided to take my vehicle back in to have it accessed and acquire a list of parts for replacement. The service representative I worked with previously recognized my vehicle and asked what brought me back in and to see if there were any issues with the maintenance that was recently performed. To my surprise, the tech who worked on my vehicle happened to be present and inquire about my situation and even offered to fix the mirror without additional labor charges. Upon ordering the part I needed (which arrived within one business day) I returned with my vehicle to the department, the tech met me and had the issues fixed within minutes. In a world where quality customer service is hard to come by, this team at this dealership really showed up and shinned. Best place to handle any of your vehicle service needs. Hands down one of the best experiences I've had.
I've brought my car in a few times to get serviced. The staff seems knowledgeable and are helpful. The pricing is fair and they worked with me to make sure work was submitted to warranty. I will continue to bring my car here for services. Shoutout to Elva who was very helpful and kind yesterday!
I had open recall work needed on my 2016 Escape. They told me I was crazy when I said the car wouldn't start (even though i paid a mechanic already to diagnose the problem). They told me the Recall would never make the car not start, but they were wrong! They wouldn't get me in for 2 months! Then tried to scare my by telling me about the huge $500 diagnostic fee they would charge. They did everything in their power to dissuade me from bringing my car there, and it worked. I took it to Groove Ford who fixed it in 24 hours at no charge under the recall.
Imagine scheduling an appointment for a recall, weeks ahead of time, taking PTO to drop the car off, and being told that they won't make a decision on whether you can have a rental until someone inspects it for the recall in 2-3 days... That's what I was just pleasantly subjected to. How am I supposed to get around for those 2-3 days while they inspect a recall by the manufacturer they represent? Their scheduling service only asks if I'll need transportation to the service center, not if I needed a rental. I can get the car there just fine. I called the service center and went through 3 automated systems before being routed to someone who gave me the number of the rental person. I called and they didn't pick up. Leaving me in the dark. Just extremely poor communication and service. But hey, at least the building looked nice, glad they know how to invest in what's important, aesthetics, instead of customer service.
I recently visited AutoNation Ford Littleton and I would like to give a special shout out to the gentleman that greeted me and assisted me at his station. His name is John W. He made me feel very comfortable and welcomed. I asked about different places I could grab a bite to eat while I waited for my vehicle to be serviced. He suggested about 4 places. I ended up going to Wendy’s and he even joked with me asking where “his” was. I feel that he went above and beyond with providing customer service and needs to be recognized. I waited about an hour for my for my 30,000 mile service and he made it feel like it was 30 minutes. At the end, he explained everything that was done with my vehicle and made the experience very smooth for me.
Oh my heck!!! I love the pick up and delivery valet!! Great communication when they are arriving. A plus is that the service was done correctly. They send pictures of all the readings as they take them.. Really impressed.. servicing used to be a hassle. Now it's a joy!!
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