Local Guides World
Chain retailer with a large array of brand-name electronics, computers, appliances & more.
1080 Wellington Rd, London, ON N6E 1M2, Canada

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Reviews — 8

Tyler Kelly
at 2024 Apr 29
Tyler Kelly
at 2024 Apr 29
I went in today regarding a laptop repair and worked with Mike from Geek Squad. He was courteous, knowledgeable, professional and went above and beyond to find a workable solution to our problem. Overall I had an excellent experience working with him.
Matt Shaw
at 2024 Mar 24
Matt Shaw
at 2024 Mar 24
Unacceptable business practices. Bought a $2400 computer there a year ago, was sold on the extended warranty that costs $600 SPECIFICALLY because it included accidental coverage and I have a young child. This week something finally happened that left the computer needing repairs and when I went to look to create a service request I found out that the warranty sold to me was a lower-level one that does not include accidental coverage. Called the call center who said I had to go into the store (understandable since it was their screw up) and when I went in I was told there's nothing they will do even though their salesperson lied to me. I've bought most of my tech here for the past 4-5 years and will not be returning due to their lack of willingness to fix their mistake.

Update, called Bestbuy as requested in their response and was pushed back to the store who, again, would not assist.
ANN HUCKE
at 2024 Feb 17
ANN HUCKE
at 2024 Feb 17
I had a very trying experience regarding cancellation of the Geek Squad because my computer died and had just purchased again Geek Squad to see what was wrong but they couldn't even get into my computer so I call them back to cancel then they said I had to pay for the whole year $248.61, but I said they couldn't get into my computer and had to go the the store Best Buy and CJ & Cory came back to say they would honor the cancellation and waive that amount...I had a car accident so was unable to go into store 4 days after getting the Geek Squad...
So please be aware of all charges and small print....i had used Geek Squad from 2012 until 2023, since my computer was great so I had cancelled then had to order again...then this became my nightmare....very happy for out come with these 2 men 💜💜🥵🥵
James Goodwin
at 2024 Jan 19
James Goodwin
at 2024 Jan 19
I went to return an item my wife bought. You have to have with you, the card that purchased the item, or you can not get a cash return. Gift Card only.
Christine Ebel
at 2023 Dec 25
Christine Ebel
at 2023 Dec 25
I'm torn with this review, do I leave a 3 or 4 star. The young man who came to assist us, was polite and tried to be very helpful. I am leaving a 3 star because we waited for 14 minutes for anyone to ask us if we needed help as we stood in the same location by a cabinet. At least 5 staff walked by us without asking. I finally had to go looking for someone and found 2 chit chatting together by the TV's......I had to interrupt their conversation, asking for some help. We ended up buying what we were looking for online from another supplier, just so Best Buy didn't get our business.
Brixton Bespoke
at 2023 Dec 01
Brixton Bespoke
at 2023 Dec 01
great place to shop with even better client services reps. Micah took the time to go over all the options available for monitors and even discussed options for microphones and other podcast equipment. if you shop here you know you'll leave with the right product you need. nothing less and nothing more
Anhar Qasem
at 2023 Sep 12
Anhar Qasem
at 2023 Sep 12
Great place. I met a Sale agent there, his name was Sarabjit. He is super friendly and very, very knowledgeable. I was planning to get a certain laptop, and he helped me explore some other different options and ended up getting a great laptop and saving money, too. His supervisor Dan( I guess) was there too, I have to admit that he as well was very nice and down to earth person. And, never forget Tyler from the Geek squad. He was also very patient and helpful. He helped me with setting up my laptop and installation of different apps. On another occasion, almost the same week, I also had the chance to meet Shaheer. He is with the phone's department. He advised me on the best phone plans to get for my son. He as well was fantastic.
It's been a while since I saw great people like these, all under the same roof. Keep up the good work, Best Buy 👏

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