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Reviews — 8
Dr Rossi is an Amazing ,caring and affordable veterinarian. He explains the procedure and alternatives if there are any. Thank you so much Dr Rossi for taking such good care of our precious fur babies!!
I typically refrain from leaving reviews, but I feel compelled to express my dissatisfaction with the services rendered at your establishment. Upon bringing my cats in for an array of procedures, I was advised by a technician to proceed with a series of treatments, including flea baths, vaccines, spaying, and microchipping, all to be completed in a single day. Despite entrusting my pets to your care from 10:30 AM to 6 PM, I received no updates throughout the day and endured an additional hour of wait time before their release.
Prior to receiving my cats, I was informed in a hallway discussion with a tech, that one of them slated for spaying, had not undergone the scheduled flea bath due to concerns about its potential impact on body temperature pre- or post-surgery. While I was understanding to this explanation, I was troubled by the decision to proceed with the surgery despite the presence of fleas. Given that addressing the flea issue was the primary reason for selecting your veterinary clinic, I expected a prioritization of urgent needs.
My conversation with the doctor reinforced my frustration, particularly regarding the recommendation for an additional costly topical treatment, despite having already paid for numerous services earlier in the day. Additionally, the doctor explained about 1 in 10 cats gnaw their surgical site, but they proceeded to send her home without any preventative care such as a protective cone. Isn’t that statistic big enough to provide a cone for her anyway?
I am deeply disappointed by the lack of communication and apparent disregard for my pets' well-being, particularly in the decision-making process regarding their care. The fact that they opened up her body while she still had fleas feels almost like malpractice. It was vile. I did go to this vet specifically because they offered same day flea baths, but I should’ve checked the reviews beforehand because my cats would’ve never stepped foot here.
I did not go to vets to be preached to with the same script by 2 technicians and the doctor about a topical solution that costs $65 or for them to open up my kittens body while she had fleas crawling on her. Thankfully I already have a topical solution I bought from a vet previously.
I want to warn anyone from going this vet. There are many better, more effective vet hospitals in this city. I only went to this one mainly because of the offer of same day flea baths. I do not ever leave reviews but with seeing my kitten in such an uncomfortable state with being spayed and coming home not being treated for fleas. I am, in every meaning of the word, upset.
Prior to receiving my cats, I was informed in a hallway discussion with a tech, that one of them slated for spaying, had not undergone the scheduled flea bath due to concerns about its potential impact on body temperature pre- or post-surgery. While I was understanding to this explanation, I was troubled by the decision to proceed with the surgery despite the presence of fleas. Given that addressing the flea issue was the primary reason for selecting your veterinary clinic, I expected a prioritization of urgent needs.
My conversation with the doctor reinforced my frustration, particularly regarding the recommendation for an additional costly topical treatment, despite having already paid for numerous services earlier in the day. Additionally, the doctor explained about 1 in 10 cats gnaw their surgical site, but they proceeded to send her home without any preventative care such as a protective cone. Isn’t that statistic big enough to provide a cone for her anyway?
I am deeply disappointed by the lack of communication and apparent disregard for my pets' well-being, particularly in the decision-making process regarding their care. The fact that they opened up her body while she still had fleas feels almost like malpractice. It was vile. I did go to this vet specifically because they offered same day flea baths, but I should’ve checked the reviews beforehand because my cats would’ve never stepped foot here.
I did not go to vets to be preached to with the same script by 2 technicians and the doctor about a topical solution that costs $65 or for them to open up my kittens body while she had fleas crawling on her. Thankfully I already have a topical solution I bought from a vet previously.
I want to warn anyone from going this vet. There are many better, more effective vet hospitals in this city. I only went to this one mainly because of the offer of same day flea baths. I do not ever leave reviews but with seeing my kitten in such an uncomfortable state with being spayed and coming home not being treated for fleas. I am, in every meaning of the word, upset.
My son had the best experience! Thank you for taking such good care of my son’s baby, Blossom! Not many vets deal with exotic snakes, but you all went above and beyond! Thank you for the follow up calls, explaining what was wrong and what was going to happen next. My family and I will definitely recommend you to everyone we know! Again, thank you so much for caring and be an amazing! We truly appreciate it!
Amazing staff! They got my baby back to health and didn't overcharge us for anything, even kept her overnight to monitor her! Definitely would recommend them to everyone I know! Would give 10/10 stars if possible. Thank you Dr. Rossi & staff for taking care of Blossom!
I have worked with several good exotic vets, but I have never had a team from receptionist to doctor feel like they so, wholeheartedly cared about my guinea pigs before. They listen to your concerns and explain why and how they're doing treatments and giving medications. They are also very respectful of euthanasia and offer a very lovely cremation service. I have an 8 year old guinea pig who is still puttering along thanks to Riverside. A big thank you from my herd, past and present, to Dr. Rossi and every tech/receptionist at Riverside Animal Hospital!!
Dr. Rossi was extremely thorough in explaining my tortoise's condition and best next steps. He really cared and took the time to answer questions, not run in and out. The staff was amazing and helpful getting us in because of an emergency.
Dr. Rossi & his staff are wonderful. I brought an injured duck in. Because of the care he received he was able to be placed in a sanctuary with his mate. I can see why this animal hospital has been open for 40 years! Charlie & Daisy happily ever after;)