CVS

Went to find a specific hair product, that OF COURSE, HAD to be locked inside the glass cabinet. The exact product that I was searching for wasn't stocked, even though other products of that brand were. I ended up buying a few items that I needed and waited in a line that was over twenty five minutes long. While waiting, a rude customer was yelling at the cashier about something, further delaying the check out process for everyone. Doesn't that seem to happen a lot while waiting to pay for merchandise? I finally got to a cashier that was pleasant, efficient, friendly and helpful. I don't remember her name, but she made my checkout a nice experience and we both were able to put smiles on each other's faces.

They are unprofessional, but that isn’t very surprising. Good luck getting pass the dope fiends that loiter in front of the premises. Need a prescription and need to speak to someone? That won’t happen. Why? Because none of them actually want to do their job. Again, NOT SURPRISING. I sat with my doctor while she was on hold for 45 minutes to make sure my prescription was in. We never spoke with someone. Piece of advice, it’s EXACTLY what you would expect, and you’re better off going to a pharmacy with a different set of DNA.

THIS PLACE IS A MESS I PLACED AN ORDER AND TODAY WHILE I WAS AT WORK AT 951 AM GOT A EMAIL SAYING I PICKED UP MY ORDER LIKE REALLY. STAFF PROBABLY TOOK MY STUFF. DONT GO HERE MAD GHETTO AND UNPROFESSIONAL. I CALLED THERE AFTER I GOT THE EMAIL SOMEONE ANSWERED BLEW IN THE PHONE AND HUNG UP. EVEN CUSTOMER RELATIONS CALLED AND NOTHING WAS DONE IN THE STORE. THEY HAD TO REFUND MY ORDER OVER THE PHONE. HOPE WHO EVER TOOK IT CHOKES ON IT.

The pharmacist in consulting asked me what I came to pick up, I said birth control and began spelling out the first few letters of the type I get because I was unsure how it showed in the system and he rudely said “we don’t need to get into a spelling contest. I am a pharmacist and I know what that is”…. A simple “I think I got it” would’ve been enough. If you don’t like your job Mr pharmacist…pls find another. Your attitude is not appreciated and the community deserves better.

This pharmacy is very difficult to get on the phone even for medical professionals. They are not diligent about follow up. Wait times in the line can be 30 minutes or longer during peak hours. Notifications of medications being ready are sent only rarely. I assume notifications are automated, so such inconsistencies are a mystery. This place is disorganized and under staffed.

Lack of professionalism. They are helpful, but a little bias to certain customer’s, who are honestly coming into the store to buy products. I can understand they have shop lifters but not everyone that comes in looking to do something stupid. I wish I can walk in CVS and feel comfortable shopping without feeling afraid. That’s a bad feeling. Especially, when you are a hardworking woman who has to shop in these neighborhood stores.

They have police officers, security cameras, security officers. Those individuals that steal make it horrible for the people that are law bidding citizens. I wish the staff members were a little more friendlier and helpful. They need to close it down or train more professionals to work there that’s not rude to the customers.

I've been going to this CVS for years and usually have a decent experience. This time was awful.

The employee (tall, dark skin middle aged man with braids) by the name of either "Shawn" or "Alan" I believe was extremely rude and unpleasant. My came to the counter, said hello and mentioned I wanted to do 2 separate purchases so that I could use my 2 different coupons. He said nothing and just looked at me and looked around. We continued my first purchase and he rang up a bag fee.

I said to him "Is that a bag fee for the almonds?" He just looked at me. I asked him "are you giving me a bag or something" and he said "yeah" I then told him that "I don't need a bag" and he literally does not respect be and just keeps looking at me and around as if I'm not speaking.

As I wait for him to remove the bag fee, he continues the check out and I repeat myself "I don't need a bag sir" and he finally speaks back with some volume and in a nasty tone says "I heard you" and I respond "well youre not saying anything, you're just looking at me" he never takes the fee off and just processed the charge and gave me the 5 cents back. Says nothing.

THEN the second ring up I give my I give my purchase to him and say I'd like to use my 30% coupon. Apparently it expired? Instead of telling me this, after putting in my number, he just turns his screen to me without a word to show me CVS' POS system and how it tracks coupons. I've never seen this screen and it appears to list my coupons. I asked him "what does this mean? I can barely see it" and he barely responds and I check and noticed it expired. Instead of opening his mouth to say he doesn't see anything, he turns his monitor. This employee is disgustingly rude. I think he usually works security, so maybe he has no customer service skills. I spend a lot of money at CVS and that really turned me off.

I hope to get a response.