Coles St Ives

I went shopping last night with my mother and there is a woman who has been working here for many years and she works very hard and she is very nice with all the costumers. But unfortunately, they hired a new employee whose name I read is Angela. She doesn't good communication with customers, and she talks very badly with her co-workers. She even talks to her co-workers in her own language. she did not have a good relationship with this lady, she spoke rudely and avoid her and spoke loudly, not even with me, not even with the people around me. I don't know why the authorities don't take care of this issue. Angela even became aggressive that my mother was even afraid of Angela.

Last night we went shopping with my child. there was a lady whom I have known for many years. She is a very nice lady, she works very well whenever we need help, she helps with a happy face, she is always smiling. And her name is Horiaynaz .And another old woman that I think she is new. Her name is ANGELLA that she was standing in self-checkout. Horaynaz many times she asked this lady, she did not answer her at all, and she spoke bad words in her own language to her. I want the manager in charge to deal with this lady Angela and give her a warning because my child was scared because she spoke very badly.This person must be warned. This is a shopping place and the person who is working should treat their colleague with respect. She did not show any respect for his colleague and that she spoke very badly in front of the customers and that This person must be warned or this person is not suitable for this Coles.

Craig is by far the rudes most unapologetic so called manager i have ever encountered. Do yourself a favour and let him go already! Pathetic excuse of a manager.

Good sized Coles. Nice shopping mall. My first time there & got a little lost on the car park .

Poor and rude customer service , especially at the check out. Just because my parents do not speak English, staffs gave them bad attitude, even my parents greeting the staffs in English and said thanks to them, they just gave no response and not even a smile .

Bought two boxes of prawns, but very bad smell, it is off! They shouldn’t sell it! Even after I cooked it, the bad prawn 🍤 smell are still there, throw is away!
I bought it at 6:00 pm on 26/11/2023
The expiry date is 27! They shouldn’t sell those products! So bad experience!

Checkout is a shamble!
Need more self checkouts, and staff who are awake to control flow.
It's just simply ridiculous that you have people queueing down aisles, and in the meantime, others pushing in, and using the "do u know who I am", or ,"but I'm in a hurry" cop out!
Lift your game coles....