RIMOWA

Randall Feng is very helpful and patient with us! He answered all questions, explained and showed us almost every models! We finally found the perfect Rimowa luggage we want and thank you muchly for the excellent customer service!

All form, no function. Bentley prices, Vauxhall service. Buy Tumi.

I had a wheel snap off at the start of a two week trip. The case is 19 months old. Customer service non-existent: I was passed by email across several teams with c.48hr gaps between responses so I was left carrying the case over a two week trip with no one offering or responding to my request for a call to work out how to get a repair effected quickly.

I have a 10 year old Tumi that I’ve reverted to. Still going strong.

Purchased the beautiful silver Cabin S two days ago. This luggage is made of aluminium and also, comes with lifetime warranty too. Lychee was awesome throughout the whole process, showing me how to set up the pin on my luggage and also, how to claim back GST too. This store is impeccable and also, the service is excellent. Highly recommend this store if your looking to buy your next luxury Rimowa luggage.

Terrible customer service experience! It's so bad that I don't even know where to begin! The logistics company associated with this company is extremely poor. The driver only knocked twice on the door and left without leaving any card or contact information. The website of Rimowa also doesn't specify the logistics company they partner with, so I couldn't contact them directly. Realizing that I missed the delivery, I immediately called Rimowa for assistance. Their customer service line was fast with no waiting time, and they immediately rescheduled the delivery time. It seemed great at first, but their horizontal communication is a joke! The rescheduled delivery was supposed to be on Thursday, but no one showed up. I waited all day, and finally called Rimowa. They said they would contact the logistics company for me but also hinted that I could contact them myself (the problem is I didn't know which logistics company it was). After finding out the logistics company, I contacted them myself and found out they didn't arrange any shipment for me that day (what about the first rescheduled delivery that Rimowa arranged?). I got really angry because I had already waited the whole morning, so I called Rimowa again to ask what was going on. They promised to contact the logistics company (TNT) and get back to me. Finally, Rimowa's response was that TNT will deliver my suitcase in two hours and call me to confirm before arriving. Well, it has been three hours now. I have waited my suitcase from morning to 5:30pm. These people are getting paid for doing nothing. They can't even handle simple tasks. This kind of price for this kind of service? I am truly disappointed with them.

update: I called TNT again and they are not sending my suitcase today, so why Rimowa saying they will deliver my suitcase in two hours? who is lying?

Just got my repair on decade old Rimowa Topas today. Thanks, Mags. She's transparent and got me updated on the cosmetic repair. New locks, face plate, hinge and alignment. Quite worth it after being battered for a decade.

lovely customer service, great location and professional looking luggage. however, i am scared to put it to use because i’ve heard really bad reviews about things breaking easily, parts falling off and the bags not being durable for travel. that’s why i only got the carry on instead of the larger luggage. please update designs to be more sturdy. very pricey. luckily it was a life time warranty.

I want to grateful in David Jones staff name YUKI. The professional service attitude and friendly smile made me feel happy when I was shopping that day. When I need to buy next time or when my friends need it, I will definitely Recommend my friend t o find Yuki