BDiR Granados

So when I first signed up no one informed me that if I want to cancel my membership that I have to do it a month before. I went on the first of December to cancel my membership since I’ll be traveling and I signed the contract that I’m canceling and whatnot and today I wake up to see that they’ve charged me for the membership. I call and ask and apparently I had to go from the first of November to cancel for December which no one told me about and all they could say was sorry when it was their mistake for not informing me about the policy. I’ll never be coming here again.

I joined this gym recently and signed up for personal training sessions in order to learn new workout routines. During the first session a week ago, I asked if I should take down notes of the routine since I have a bad memory when it comes to exercises. The trainer said this won't be necessary; he will send me a PDF of the routine with photos and explanations the next day. A week has passed and I have not received this document.

I have followed up several times (“Could you please send me the routine…?”). Here are the responses I have received:
- I have football training. I’ll try tomorrow.
- I have other clients who are also waiting.
- (no response to follow-ups)
- I have a lot of work and many clients. I do what I can.

I passed by the gym and talked with the person at the front/reception about the situation. He told me that the trainer has a lot of work and that I have to be more understanding. I replied that I do understand and have been patient but a week of delay is too much. He said he will talk with the trainer.

To date, I have only been given excuses/explanations. No one has given any apology.

These are the facts of what has happened so far. As for my opinion: DIR’s training of their staff seems to be inadequate, DIR may be overloading their trainers with too much work, and DIR likely doesn’t compensate their trainers enough for them to perform their work well.

To all involved: Please do better.

I was a happy customer for the first year and suddenly they charged me 50% more in the renewal. They claimed that an email was sent to me but I never received anything. Tried to reason with them but nothing could be done. I have no doubts of cancelling promptly once my contract is up.

Do NOT come here and waste your time. They advertise a free trial, I fill a form online and didn’t get any reply. I come in person spending 20 mins to get there and they told me I can’t get in without my PHYSICAL PASSPORT.

Sorry which person with common sense will walk around with their passport in Barcelona with all the pickpockets around?

So this place is falsely advertising a free trial when they never said you need to bring a passport.

Don’t waste your time please.

Great gym with all the equipment needed for functional training. Not so as big as many others but far better equipped with racks for squats, deadlift and calisthenics. Focus clearly on freeweights and lifting equipment besides to many machines.

Very friendly staff, specially Gerard who welcomed us

I'm very disappointed with the gym, most of all because they charged me without warning. I did my gym membership for a certain amount of period until a specific date, thinking that I don't have to do any further action to cancel my membership, and a bit after that date I got charged for the next month. I went there to solve the "mistaken" charge but little did I know I was supposed to go there before that "fixed" date and stop my membership. They did not tell me anything about that I had to do something like that when I first did my membership, they did not sent me any email reminding me nor did they call. I felt robbed as I had no idea that they charge the next month automatically and I was informed by no one. Worst of all is that they could not do anything to give me my money back.

The perfect gym for me. Principally, you can choose this gym just because of the amazingly friendly manager. Otherwise, it includes everything you need for a regular workout. However, if you are looking for fancy courses or a lot of space for free weight training, then you should go for a bigger place.
Great price-value ratio!
Only point of criticism for me presents the comparable low water pressure in the showers. However, this is really personal and propably does only bother me.