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Reviews — 8
One of the managers told us they wouldn’t return our deposit. I will ensure I get every penny back because I have done no damage to this unit, and there was no move-in inspection. On what basis are they withholding it?
We received this unit "as is." We got the keys and moved in. I made sure to use only renter-friendly double-sided tape—no holes or damage from me, and no tape residue. When we moved in, the unit was a mess with poorly patched holes in the walls and everything fixed with quick, temporary solutions. I did my best not to add to the mess. Now, they want to blame me for holes in the walls and broken items in the unit. Absolutely not—I will fight tooth and nail to get every penny back. Do yourself a favour and don’t move here; there are better apartments with cheaper rent and W/D in the unit. Don’t go by the ratings on their websites, google reviews are real and not bought by avenue living.
We received this unit "as is." We got the keys and moved in. I made sure to use only renter-friendly double-sided tape—no holes or damage from me, and no tape residue. When we moved in, the unit was a mess with poorly patched holes in the walls and everything fixed with quick, temporary solutions. I did my best not to add to the mess. Now, they want to blame me for holes in the walls and broken items in the unit. Absolutely not—I will fight tooth and nail to get every penny back. Do yourself a favour and don’t move here; there are better apartments with cheaper rent and W/D in the unit. Don’t go by the ratings on their websites, google reviews are real and not bought by avenue living.
All the five-star reviews you see are from before Avenue Living took over and were for Genmore Heights. All the one-star reviews are for Avenue Living. Do not be fooled by the ratings on their website. These apartments are a mess, disgusting, and infested with bugs. The heaters are on while it’s 35°C outside, and no one has responded to our complaints. When we reported a bedbug infestation, we were told it's not in their budget to address it. There are bugs crawling everywhere. I have young children who are suffering from the bed bug infestation! If you want to keep your sanity, do not move into these apartments or any owned by Avenue Living!
Wish I could also leave a zero-star review. My apartment has gone in up rent by $500/mo. There is absolutely nothing worth the rate they want for my apartment. I have had three "general inspections" in six months without anyone answering me as to why or what is being inspected. The first "general inspection" came two days after I had a leasing agent call me to tell me he was showing my apartment the next day to a prospective renter - without me even giving my notice to vacate. You can understand why further inspections feel suspicious when no one seems to be able to give me a reason why, but since rent is so artificially high, it's likely they would prefer I leave. The water often takes 5 minutes of running to get hot. Cold water has never been colder than room temperature. The circuit breakers regularly trip from things like microwaves because kitchen wall plugs are on the same circuit as the refrigerator. The window and balcony door seals are often broken resulting in frigid temperatures in the winter that the heating system cannot overcome. It averages 14C in my unit during cold months. The window design means that little to no air flows through them when it is hot, and there are ducts in the walls that travel throughout the living and bedroom that are hot to the touch all summer long, making temperatures in my unit 30+C on a regular basis, even after it is cool outside, with often a 10+ degree difference from outside to inside. Both elevators in my building have had broken lights for months, flickering and flashing wildly. One was down for maintenance for four months due to a "part not available". The laundry rooms in the basement are constantly going up in price, and now it costs more to wash clothes than it does to dry them. The maintenance is so poorly done on those machines that they often stain clothes or stop in mid-cycle with errors. No painting in hallways or outside of units has been done in at least 5 years. The only things that changed were new signs when Avenue Living came into effect. Yet for some reason, this property management company seems to think these aged units are worth the price of a new Beltline apartment with modern amenities and climate control. The problem is that everyone is overinflated on price and asking too much. Avenue Living seems to be here just to rake in money for no return back to tenants and will likely just try and sell again for a profit to another faceless property management corporation trying to make fortunes off of people just trying to have a small home.
Was renting a unit and I kept being accused of smoking weed inside the unit. When I went to view the unit prior to moving in the hall way reeked like weed during the viewing and the lady said it’s a Jamaican couple living on the same floor. I needed a place a moved in not knowing this would become my nightmare. They called the cops on me thinking it’s me smoking but I let the cops view my unit and nothing was wrong but they kept calling them over and over even when I was out of town for weeks on in. I eventually got tired of the harassment with them know it wasn’t me so everyone they called the cops on me knowing it was the guy next door I started calling the cops for harassment.
Take my advice don’t rent these they are low quality and badly ran by terrible management. Buy a house and pay the mortgage it’s the same as renting these low quality units.
Management are disgusting people to have put me through what they did.
Take my advice don’t rent these they are low quality and badly ran by terrible management. Buy a house and pay the mortgage it’s the same as renting these low quality units.
Management are disgusting people to have put me through what they did.
March 6th 2024- called the number provided and was told nothing they could do and I'll need to speak to the area manager I've been waiting over a week for a call back - disrespectful to each and everyone one of us
**avenue living** I've been waiting for a week for a call back and have herd nothing ... I honestly do bot expect to hear from you
A Disastrous Transformation: Avenue Living's Management of Glenmore Heights
Glenmore Heights, once a peaceful and well-maintained residence, has fallen victim to the disastrous management practices of Avenue Living. In just two short months since Avenue Living took over, residents have witnessed a rapid decline in the quality of living and a blatant disregard for their well-being.
The most glaring issue plaguing Glenmore Heights under Avenue Living's management is the exorbitant rent hikes. Residents have been slapped with rent increases as high as $1000, causing immense financial strain and forcing many long-term residents, including elderly individuals who have called Glenmore Heights home for decades, to face the distressing prospect of displacement. This heartless exploitation of the housing crisis reflects Avenue Living's callous indifference towards the struggles of its residents.
Moreover, the once-efficient maintenance services have been virtually non-existent since Avenue Living assumed control. Minor issues linger for months without resolution, and when maintenance does finally arrive, the quality of work is consistently subpar. In the event of emergencies, such as burst pipes, Avenue Living's response time is shockingly slow, leaving residents vulnerable and unprotected.
Communication breakdown is another glaring issue under Avenue Living's management. Residents are left in the dark about crucial matters, such as water shut-offs, with zero prior notice. The lack of transparency and consideration for residents' needs is deeply concerning and further exacerbates the sense of frustration and helplessness among the community.
Furthermore, the neglect of cleanliness and upkeep within the building is appalling. Avenue Living has slashed the cleaning budget, resulting in a filthy interior that fails to meet even the most basic standards of hygiene. The presence of abandoned furniture in common areas and mattresses on balconies, in clear violation of established rules, reflects a blatant disregard for property aesthetics and resident comfort.
In stark contrast to the previous management under QuadReal, which prioritized resident satisfaction and community engagement, Avenue Living's approach is characterized by incompetence and greed. The reduction in management staff and their limited availability further exacerbates residents' concerns and highlights Avenue Living's misplaced priorities.
Overall, Avenue Living's takeover of Glenmore Heights has been nothing short of a disaster. The company's relentless pursuit of profit at the expense of resident well-being is reprehensible and must be addressed. It is imperative that Avenue Living's upper management takes responsibility for their actions and implements meaningful changes to rectify the harm inflicted upon the community of Glenmore Heights.
**avenue living** I've been waiting for a week for a call back and have herd nothing ... I honestly do bot expect to hear from you
A Disastrous Transformation: Avenue Living's Management of Glenmore Heights
Glenmore Heights, once a peaceful and well-maintained residence, has fallen victim to the disastrous management practices of Avenue Living. In just two short months since Avenue Living took over, residents have witnessed a rapid decline in the quality of living and a blatant disregard for their well-being.
The most glaring issue plaguing Glenmore Heights under Avenue Living's management is the exorbitant rent hikes. Residents have been slapped with rent increases as high as $1000, causing immense financial strain and forcing many long-term residents, including elderly individuals who have called Glenmore Heights home for decades, to face the distressing prospect of displacement. This heartless exploitation of the housing crisis reflects Avenue Living's callous indifference towards the struggles of its residents.
Moreover, the once-efficient maintenance services have been virtually non-existent since Avenue Living assumed control. Minor issues linger for months without resolution, and when maintenance does finally arrive, the quality of work is consistently subpar. In the event of emergencies, such as burst pipes, Avenue Living's response time is shockingly slow, leaving residents vulnerable and unprotected.
Communication breakdown is another glaring issue under Avenue Living's management. Residents are left in the dark about crucial matters, such as water shut-offs, with zero prior notice. The lack of transparency and consideration for residents' needs is deeply concerning and further exacerbates the sense of frustration and helplessness among the community.
Furthermore, the neglect of cleanliness and upkeep within the building is appalling. Avenue Living has slashed the cleaning budget, resulting in a filthy interior that fails to meet even the most basic standards of hygiene. The presence of abandoned furniture in common areas and mattresses on balconies, in clear violation of established rules, reflects a blatant disregard for property aesthetics and resident comfort.
In stark contrast to the previous management under QuadReal, which prioritized resident satisfaction and community engagement, Avenue Living's approach is characterized by incompetence and greed. The reduction in management staff and their limited availability further exacerbates residents' concerns and highlights Avenue Living's misplaced priorities.
Overall, Avenue Living's takeover of Glenmore Heights has been nothing short of a disaster. The company's relentless pursuit of profit at the expense of resident well-being is reprehensible and must be addressed. It is imperative that Avenue Living's upper management takes responsibility for their actions and implements meaningful changes to rectify the harm inflicted upon the community of Glenmore Heights.
Avenue Living took over Glenmore Heights a few months ago. I am beyond disappointed & saddened for so many in this building who are being forced to move out & many who don’t know where to go & are worried of having to live in their car due to the ridiculous rate hike this company is placing on everyone once their lease is up. Average of $500-$1000 increase per month! There’s elderly residents who have been here for decades who now have to leave. Throughout several company takeovers, they still had the heart to not force such steep increases on longterm residents.
I’ve been residing here for 3 years. Previously, we had QuadReal managing the building and it was truly stress-free, easy going, and management had the time to take care of the place. There were bulletin posts in the elevator of events and updates, they also had an app with community events, contests, easy account management, etc. not with Avenue Living. There were two managers in 8 hours a day, 5.5 days per week & who cared and advocated for the residents in the building. Now there’s 3 staff members that work 4 hours a day. They stated the reasoning for the short hours is because they are bouncing around other new buildings who have recently been taken over by Avenue Living (who I’m sure are experiencing the same anger towards this takeover). I feel bad for the Avenue Living staff here who have to deal with all the backlash and anger from residents, while their bosses call the shots in their glass office down the street. Upper management needs to do better & be better.
Avenue Living are clearly taking over all these properties to get as much money as possible, take advantage of the housing crisis, without a care in the world for others who are struggling. Since the take over, I hear the anger and frustration of every resident I have spoken with, plus my first experience with the storage room being broken into, there’s never updates on any information, including such things as “garbage chute down until further notice” that was a week ago… no updates! there’s been furniture in the lobby for at least a week not being removed, people have mattresses on their balcony, which has always been a rule not to have large items on the balcony as it makes the property look trashy. No action, nothing.
I’ve been residing here for 3 years. Previously, we had QuadReal managing the building and it was truly stress-free, easy going, and management had the time to take care of the place. There were bulletin posts in the elevator of events and updates, they also had an app with community events, contests, easy account management, etc. not with Avenue Living. There were two managers in 8 hours a day, 5.5 days per week & who cared and advocated for the residents in the building. Now there’s 3 staff members that work 4 hours a day. They stated the reasoning for the short hours is because they are bouncing around other new buildings who have recently been taken over by Avenue Living (who I’m sure are experiencing the same anger towards this takeover). I feel bad for the Avenue Living staff here who have to deal with all the backlash and anger from residents, while their bosses call the shots in their glass office down the street. Upper management needs to do better & be better.
Avenue Living are clearly taking over all these properties to get as much money as possible, take advantage of the housing crisis, without a care in the world for others who are struggling. Since the take over, I hear the anger and frustration of every resident I have spoken with, plus my first experience with the storage room being broken into, there’s never updates on any information, including such things as “garbage chute down until further notice” that was a week ago… no updates! there’s been furniture in the lobby for at least a week not being removed, people have mattresses on their balcony, which has always been a rule not to have large items on the balcony as it makes the property look trashy. No action, nothing.
We have lived here for 3 yrs, it was the most amazing time with quadreal management. We felt taken care of and at ease. But Now with the new management Avenue living, it made our lives a living hell. We have been sending them complaints for the past few months and they haven’t done a single thing to fix it. Also, our rental fee went up by $500 which is too much. I feel like the new management doesn’t care about the people living in this apartment anymore. They just want the money and don’t do anything about the tenants concern. It’s sad!! We will be moving asap, I do not recommend this place to anyone find somewhere else better!
If i can give a zero star i would. Cheers!
If i can give a zero star i would. Cheers!
