Verizon

Ben is the Manager. Sits right by the window. Knowledgeable, confident and goes extra mile. Before we bought the phone my wife (att at that point) had iPhone issues before jumping on a plane. She stopped by and Ben spent time fixing it with a three finger special restart swipe. Didn’t have time to change to Verizon.

After about 6 months we stopped by given promotion from Verizon. He gave us red carpet service. Swapped out phones, put a glass cover and ended up making all of us very happy.

Also, while we were there multiple neighborhood older folks were walking down the street, waving and just stopping by to say hi.

Truly valued part of community and I was impressed that there were still these types of stores in existence.

Thanks Ben!

After a VERY frustrating online/phone experience with Verizon Wireless attempting to get delivery of an iPhone 14 Pro Max I ordered on September 9, I walked into my neighborhood authorized Verizon retailer Wireless One/Victra yesterday with my tale of woe. Ben Hanono was patient and helpful all while juggling several customers with appointments and walk-ins. Ben guided me on a resolution and delivered to me the exact phone I wanted! Thank you so much! I will now order my new phones from this store going forward. The personalized customer service wins hands down.

I was blown away by BEN at the store . I lost my phone the night before and went above and beyond to help me. He knew exactly what to do and did it quickly and with care. Also this store opens before all other verizon stores at 9 am so that was helpful. I wish all customer service reps can be as helpful as BEN he can teach a master class.

Thank you so much Sir Ben Hanono! He did a good job on assisting and helping me setting up my account with Verizon. He made it much more easier. And no regrets I came here to have my new phone number setup with him. He was really very informative and helpful of what to do. 5 stars for the service it was really fast setting up what I needed. Thank you!

Ben and Azeem did the Magic! I got the best deal for a brand new phone unheard of and set me up transferring all info making the entire process really easy. I have tried to enroll in a better plan for months and I never got a deal like this.
A great store I recommend! They have the knowledge and expertise!

Thank you guys!

Ben really provides exceptional service. Ben made it super fast and easy to upgrade my phone from other carriers and made best deals I ever could have Never thought it ll possible have gifts like that . I felt like they cared about my experience. They have a personal approach that I've never seen elsewhere. I'd go back again. Seamless experience. Ben was highly competent and trustworthy. I could tell he had my best interests at heart, and I will always come back to this store if I have any future issues with Verizon. If you reading my review you should and must do business with Ben and this store.

This place really provides exceptional service. Ben made it super fast and easy to upgrade my phone. Never thought I'd say this about a wireless store - but I actually felt like they cared about my experience. They have a personal approach that I've never seen elsewhere. I'd go back again.